Useful information from A-Z

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Suites and public areas are air-conditioned with 100 % fresh air. Your suite’s air conditioning system is fully functional only when the veranda door is closed. You can adjust the temperature to your personal preference using the control in the suite. If the fan is set too high for your liking, please contact your suite stewardess. The air conditioning cannot be completely switched off.

All suites are equipped with two beds which are prepared for you either side by side or as twin beds as desired (not in the Penthouse Grand Suites). By folding out the side parts, the sofa in categories 0-5 can be converted into a bed with a lying surface of 70 x 190 cm/2.2 x 6.2 ft (usable by a person up to a max. age of 15; in the suites 665 and 666: 70 x 170 cm/2.2 x 5.6 ft, up to a max. age of 12) which may be used by a third person (not possible in Penthouse Deluxe Suites, Penthouse Grand Suites and SPA Suites).

The boutique offers a range of exclusive ladies’ and men’s fashion. Besides health and beauty products for your personal needs, you will also find gift items and souvenirs. Please note that customsregulations of many countries prohibit the opening of the boutique when the ship is docked in port.

The jeweller, Wempe, presents high-quality watches, selected pieces of jewellery and flawless diamonds on board the EUROPA. The specialists here will be glad to answer your questions.

Due to its exceptional importance as the control centre for all the nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. However, we would be pleased to give you the opportunity to take part in a guided tour of the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing. Please register your interest at Reception.

A butler service is available to the guests of the Penthouse Deck. Among other services, the butler will take care of unpacking and packing your luggage, serve meals and beverages in your suite, ironyour clothes and much more.

On our family cruises, we offer kids’ programmes for children aged 4 to 12. The EUROPA does not have a separate childcare programme for teenagers. The playroom with adjoining creative room offers entertaining activities put on by the childcare specialists on the advertised family cruises. In order to guarantee adequate supervision, the number of children is limited to 20. For more information about our family cruises click here.

On board
There is no set dress code on board the EUROPA during the day. In the evening, gentlemen visiting the restaurants on Deck 4 should wear smart casual attire, i.e. a jacket or a summer suit – a tie is not necessary. Ladies should dress accordingly. Short trousers, T-shirts and flip flops are not permitted. In the Lido Café and Pearls, it is not necessary to wear a jacket in the evening. Each cruise will have a welcome evening and a farewell evening, apart from short cruises of up to four nights, which only have a welcome evening. The dress code for these events is evening wear. (Gentlemen should wear a suit and tie; ladies should dress accordingly.)

Ashore
For excursions or private trips ashore, clothing should be particularly comfortable and practical as well as suited to the destination. Sturdy footwear is recommended and flat shoes are indispensable when on board the ship and ashore. For Zodiac excursions in colder regions, we recommend that you wear waterproof clothing to keep you dry.

The private use of drones is not permitted on board our cruise ships. This applies during the cruise and during lay times in port, as well as at landing points in remote regions. In polar regions, Hapag-Lloyd Cruises places great value on respecting international agreements to protect sensitive natural environments and the animal kingdom in particular. In other regions of the world, approval for the use of drones ashore must be made by the passengers individually and without any intervention by Hapag-Lloyd Cruises. As well as a drone licence, which users must acquire in their country of origin, the relevant approval must be available for presentation at all times. Please take these instructions seriously, since passengers who are in breach of these regulations and licensing requirements will be liable to prosecution.

All electric devices in your suite run on 220 V alternating current. In the bathroom, there is an additional outlet with 110 V for electric razors and toothbrushes. Adapters for German and standard foreign plugs are available at the Reception.

Embarkation/disembarkation
Embarkation can commence in all ports approximately two hours before departure - generally from 16.00 hrs. At all cruise departure points worldwide, the official embarkation time ends at 18.00 hrs, provided that the departure time stated in the itinerary is not earlier. If you are going to arrive at the port later than 18.00 hrs, please let us know in advance, provided that you have booked your journey individually and not with Hapag-Lloyd Cruises. For security reasons, a photograph is taken of every guest upon embarkation. Disembarkation generally takes place between 8.00 and 10.00 hrs. Due to regulatory requirements, all departing guests need to have left the ship by the end of the disembarkation period. You will receive the final embarkation and disembarkation times with your travel documents.

Individual arrival and departure
When making your own arrangements to and from the cruise departure and arrival points, please take into account the arrival and/or departure times of the ship and allow sufficient time for transfers to and from the port. We recommend that you arrive at the pier at least two hours before the ship is due to depart. Departure from the pier can be scheduled for 90 minutes after the arrival of the ship and indication of official approval at the earliest. Please be aware that regulations vary from port to port, and there may sometimes be unexpected delays. Hapag-Lloyd Cruises accepts no liability in this respect.

We are happy to cater to food allergies where possible and subject to availability. Please inform us of your request when making your booking.

The Terms and Conditions of Travel of Hapag-Lloyd Cruises, a TUI Cruises GmbH company, apply to all cruises mentioned. All information was correct at the time of printing the MS EUROPA catalogue - The world’s best moments (September 2022 - September 2023). It replaces all previous publications and may be subject to changes. The booking confirmation from Hapag-Lloyd Cruises defines terms and prices. Please also note: You can view the EU regulations concerning the rights of passengers travelling by sea here.

You can optimise your game with the help of modern technology on any EUROPA cruise: the golf simulator on Deck 9 allows you to put your skills to the test at more than 30 top golf courses around the world. Upon request, a PGA professional (subject to a charge) will train you using the video coach or accompany you for a round of golf on the stunning courses along your cruise route. Can’t get enough of golf? Why not join a Golf & Cruise voyage on the EUROPA?

Cruises on the EUROPA offer very limited suitability for guests with reduced mobility. Please note that a large number of our planned Zodiac landings and shore activities require a high level of physical fitness; depending on the conditions, we can only guarantee participation for guests with no mobility restrictions. The EUROPA offers two suites (suites 733 and 734) with fully accessible layout and equipment. We nevertheless highly recommend that you travel together with a responsible companion because, due to special procedures on board a ship, continuous assistance is not possible. Certain groups of people can only be accommodated if they are accompanied. Please bring your own standard-size wheelchair or any other medical equipment with you if you are dependent upon it. Unfortunately, electric wheelchairs and guide dogs cannot be brought on board. Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problems and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. Whether or not guests can go ashore by tender boat (when the ship is at anchor) is also dependent on the weather and cannot always be guaranteed. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.

Are you spending your honeymoon or a milestone wedding anniversary on the EUROPA? In that case, we look forward to making your time together extra special and treating you to superb cuisine with our Honeymoon Special, compiled exclusively for you. You can book the Honeymoon Special at your travel agency or directly through us upon presentation of your marriage certificate.

The offer applies to honeymoon cruises of seven days and longer (up to a maximum of six months after the date of marriage) and to cruises celebrating the 10th, 20th, 25th, 30th, 40th, 50th, 60th and 65th wedding anniversary (up one month before or after the anniversary date). Please provide a copy of your marriage certificate as verification.

The health and safety of guests and crew members is always the highest priority for Hapag-Lloyd Cruises. Appropriate safety, prevention and hygiene measures are therefore a matter of course on board all Hapag-Lloyd Cruises ships. Qualified medical personnel are present on every cruise. The very well-equipped ship's hospital has a laboratory that can also be used to detect viral diseases. The high OPP Level 3 hygiene status automatically applies in the event of an infection. This includes even more intensive cleaning and disinfection of frequently touched surfaces.

For further information, please click here

You have direct Internet access via your private mobile device or your private tablet. Please note that the number of tablets available for loan on board is very limited. There are Wi-Fi hotspots all over the ship. Internet use is free of charge for one hour per guest per day. For guests in the SPA Suites, Penthouse Deluxe Suites and Penthouse Grand Suites, Internet access is free of charge.

Please click here for additional information on our internet and social media packages. 

EUROPA features a guest portal in the suites. Please note that you can only use your personal email account via a private mobile device or a private tablet. You can receive, send and forward emails. This service is available to you free of charge. Attachments can be opened and printed free of charge at Reception or on the PCs in the library. Your personal email address is shown on your booking confirmation. You can also ask for it from Reception of course. Your email address is made up as follows: customernumber@VIP. MS-EUROPA.com

You will find your six-digit customer number in the box at the top right of your booking confirmation. In addition, you can receive emails using the general email addressfor the EUROPA. This email address is: reception@ms-europa.com

If you have one, please bring your personal device and/or tablet on board with you. The number of devices available for loan is very limited.

The EUROPA offers a laundry, dry-cleaning and ironing service (subject to a charge). The ironing service is included in the cruise price for guests staying in the Penthouse Deluxe Suites, the Penthouse Grand Suites and the SPA Suites.

Novels, bestsellers, non-fiction, travel literature and exciting detective stories – our library (Deck 8) has practically everything available, and you may borrow materials free of charge at any time. There are also two PC workstations with a printer at your disposal.

For the sake of simplicity, we have chosen a cashless payment system on board the EUROPA. The on-board currency is the euro. We accept German debit cards (formerly EC card) and the following credit cards: Mastercard, American Express and Visa.

Simply sign bills for beverages and tobacco products sold in the lounges and bars as well as for laundry services, boutique, shore excursions, photo and film services and the OCEAN SPA as required during the cruise. These will then be charged to your on-board account.

You can find out your account balance at any time via the guest portal or at Reception. You can then settle the entire account at Reception at the end of your cruise. Alternatively, you can also pay using the means of payment listed above or in cash.

The EUROPA has a ship’s hospital on Deck 3 which is under the supervision of an experienced ship’s doctor. The doctor’s consultation hours are specified in the programme of the day. Guests who are being treated for any medical condition should contact the ship’s doctor immediately after embarkation. Please be sure to take any medication you need with you in your hand luggage (in an amount that is sufficient for the entire cruise).In the case of an accident caused by Hapag-Lloyd Cruises or its staff members either on board or during a shore activity organised by Hapag-Lloyd Cruises, treatment is provided free of charge. Treatment for seasickness is subject to a charge if you make use of our medical services. We offer thrombosis prevention medication on board if required (subject to a charge). A fee is charged for medical treatment based on the valid German medical fee schedule (GOA). The costs for any treatment or medication will be charged to your on-board account. At the end of the cruise, you will receive a separate invoice to submit to your health insurance provider. Upon request, the services of a dialysis doctor will be available to you on selected cruises.

You can contact the ship’s doctor on 0308 and the medical emergency service on 0400 (via Reception).

Soft drinks and beer in the mini bars of the suites are included in the cruise price. Other alcoholic drinks are also provided for free in the suites on the Penthouse Deck and in the SPA Suites. Special teas, health drinks and fresh fruit juices are also available for free in the SPA Suites. If you have any special requests, your suite stewardess or Reception will be happy to take your order. All charges for drinks will be added to your on-board account and settled at the end of the cruise.

In the EUROPA guest portal, which you can access via your smartphone or your private mobile device, you will find a free on-board edition of "Die Welt". If you would like to receive a printed copy of the short edition of "Welt" in your suite, please contact the reception on deck 4. Printed copies are also available there. Please note that "Welt" is published from Sunday to Friday, the Saturday edition is omitted. You can also find other selected newspapers and magazines (partly subject to a charge) in the EUROPA guest portal (4 downloads per suite and trip are free). On request, we can offer you a large selection of full editions of national and international newspapers in digital print for a fee. Newspapers are delivered to your suite during the morning or according to their publication time. For more information and available titles, please refer to the order form in your suite.

A few copies of selected full editions are available for you to read in the library, at the pool bar and at the piano bar. Guests in the Grand Penthouse Suite receive a daily full edition of their choice free of charge.

Weatherproof parkas are available on loan on selected cruises. Umbrellas and sunshades will be available if needed (limited number).

The EUROPA is equipped with a state-of-the-art satellite communications system. Provided the connection to the communications satellite is available locally, you can make direct phone calls to any destination worldwide. Please be aware that a charge is incurred immediately upon dialling a phone number. Please contact Reception for details of costs. You can find further information in the suite folder.

In the interest of all guests, we kindly ask you to refrain from making calls on mobile phones when in the restaurants.

If someone from home wishes to contact you on board, the satellite communications system also enables phone calls to be made directly to the ship.

The phone number for the EUROPA is +870 77 3230-565.
The fax number is +49 40 3070-31910.

Please note that the caller will be charged as soon as he or she dials the phone or fax number of the EUROPA. You can enquire with your telephone provider about the precise fees for a satellite phone call or fax on board. Hapag-Lloyd Cruises has no control over these charges.

The EUROPA is equipped with a mobile network operated by WMS, a company which provides mobile coverage on board cruise ships. This system enables you to also use your mobile phone or smartphone while at sea, in areas where your own mobile provider usually cannot ensure coverage. The WMS mobile network is activated when the ship is at sea and at least 12 nautical miles (approximately 22 km) from the coast. You can find further information in the suitefolder.

A photography and film team will accompany cruises on the EUROPA to document select parts of the cruise for you both on board and ashore. During the cruise, you will have the opportunity to see the photos and initial film clips in the photo shop on Deck 5 and order them if you wish. At your request, the on-board photographer will also burn your photos to DVD or print photos on photographic paper from a memory card or USB stick (subject to a charge). You can order the cruise film in DVD or Blu-ray format from the photo shop at the end of the cruise (subject to a charge).

Your postcards and letters will be posted by the Reception staff in every port where this is possible. The postage will be charged to your on-board account.

Please deposit jewellery, money and other valuables in your personal safe, located in your suite. Further valuables can be deposited in the safe at Reception. Important: We request that guests leave the safe open at the end of the cruise and when leaving the ship for the last time. Your suite stewardess will be pleased to assist should you have any questions. Hapag-Lloyd Cruises will compensate you for the loss of valuables that were properly locked inside your safe up to a total of EUR 3,000 per suite and cruise.

At the start of your cruise, you will be provided with a ship ID card, which you are requested to carry with you every time you go ashore. It acts as a substitute for your passport or personal ID card when you board or leave the ship and is checked by our security system. This system electronically registers whether you are on board or ashore.

A varied programme of shore excursions (subject to a charge) will be offered as part of your cruise. You will receive the shore excursion brochure and booking form with your preliminary travel documents (approximately three months before the cruise begins). The excursions are not included in the price; if you wish, you can pre-book via your travel agency or online - click here. Naturally, you can also decide once on board (subject to availability). Payment will be through your on-board account. Depending on the destination region, excursions can only be held in English. The tour office on Deck 4 will be happy to help.

All public areas and suites on board are non-smoking, with the exception of the following areas: port side of the terrace of the Lido Café, the Havana Bar and the outdoor area of the Sansibar (cigars, cigarillos and pipes are allowed here, too). Once service hours have ended in the outdoor area of the Lido Café, cigars, cigarillos and pipes may also be smoked on the terrace at the designated smoking tables. Smoking is allowed on the veranda of your suite and on all external decks except for the magrodome area. Please use the ashtray provided.

You also have the option of ordering small meals and snacks to your suite around the clock. The menu for our 24-hour service and the suite breakfast menu can be found in the suite folder. Your suite stewardess or Reception will be pleased to take your order.

Each suite has a visually divided living area, except for the SPA Suites and suites for use by disabled guests. In the Penthouse Suites, the living and the sleeping areas are separate from each other. All suites have a flat-screen television, telephone, mini bar, hairdryer, safe and a walk-in wardrobe (a wardrobe with sliding doors in the suites for use by disabled guests). The bathrooms are spacious and furnished with a wash basin, toilet, bath and separate shower enclosure. The SPA Suites and the Penthouse Deluxe Suites have a bath with whirlpool function. The Penthouse Grand Suites have their own sauna and a bath with whirlpool function. The SPA Suites and Penthouse Suites are equipped with a tablet. For all other suites, a limited number of devices is available for loan.

The suites above the Europa Lounge and Gatsby’s may be subject to slight disturbance as a result of the entertainment programme. The suites without a veranda may be subject to a slight noise disturbance as a result of docking and mooring. For more information, please consult the deck plan.

Breakfast and lunch are taken in an open seating arrangement on board the EUROPA and you may choose where you sit. The same applies for the evening meal in the Europa Restaurant and Lido Cafe. The maitre will be happy to accept table reservations for evening meals in the speciality restaurants (The Globe by Kevin Fehling, Venezia, Pearls) at the beginning of your cruise. Reservations cannot be made prior to departure.

The number of reservations you can make in these three restaurants is determined by the length of the cruise. On cruises with a duration of up to seven days, you can make reservations in one of the three restaurants. On cruises with a duration of eight to twelve days, you can make reservations in two of the three restaurants. For cruises of 13 days or more, you can make reservations in all three restaurants. Guests in SPA Suites and Penthouse Deluxe Suites are given priority for table reservations in The Globe by Kevin Fehling. We are happy to make table reservations on board at any time for all restaurants for guests in the Penthouse Grand Suites.

In all ports in which the EUROPA is at anchor, the ship’s tender boats or motorised inflatable rubber boats (Zodiacs) are used to take the guests ashore. In exceptional cases, official regulations require us to use external tender boats. In all other ports, the EUROPA docks at the pier.

Besides the usual features, the television set in your suite offers a broad package of services. With this service, you have access to a wide selection of over 200 films and music of many different styles. In addition, you can access your on-board account, send and receive e-mail and use the Internet (subject to a charge). Via satellite, you will receive the channels available in the region where the EUROPA is sailing at the particular time.

Tips are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.

We offer a comprehensive travel concierge service before and during your cruise to help you make tailored travel arrangements ashore, compile your personalised programme and make all the necessary bookings. These services are not included in the cruise price and are subject to availability.

Our wellness area (OCEAN SPA) offers a comprehensive feel-good programme (subject to a charge) – from massages from all over the world to body wraps involving the healing power of the sea, Thalasso and cosmetic treatments using premium-quality products, and a hairdresser. It is only possible to make appointments at the OCEAN SPA once you are on board. You can also enjoy BEWEI, an innovative beauty concept that enhances all the contours of your body and face, helping you to achieve a totally new feeling of vitality. You can find more information about our SPA services in the SPA brochure. On every cruise, you also have the opportunity to benefit from Dr Anne Fleck’s holistic health concept. Further information aboutour wellness and fitness options and Dr Anne Fleck’s nutrition concept is available in the EUROPA Refresh brochure, which you will find in your suite.

Please take into account our Terms and Conditions of Travel and our hygiene standards

* Due to a possible unstable satellite connection depending on the weather and the ship's position mainly in northern and southern sailing directions, this service cannot be guaranteed at all times.