Useful information from A-Z

All areas on board the EUROPA are air-conditioned with 100% fresh air. You can adjust the temperature to your personal preference using the control in the suite. The air-condition can not be turned off. Textänderung

All suites are equipped with two beds which are prepared for you either side by side or as twin beds as desired (not in the Penthouse Grand Suites). By folding out the side parts, the sofa in categories 1-5 can be converted into a bed with a lying surface of 70 x 190 cm/2.2 x 6.2 ft (usable by a person up to a max. age of 15; in the suites 665 and 666: 70 x 170 cm/2.2 x 5.6 ft, up to a max. age of 12) which may be used by a third person (not possible in Penthouse Deluxe Suites, Penthouse Grand Suites and SPA Suites).

The boutique stocks a range of exclusive ladies' and men's fashion, toiletries and gift items as well as souvenirs. The jeweller WEMPE presents high-quality watches, selected pieces of jewellery and flawless diamonds in its on-board shop.

Due to its exceptional importance as the control centre for all nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. We would be pleased to give you the opportunity to take part in a guided tour of the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing.

A butler service is available to the guests of the Penthouse Deck.

We offer a childcare service for children aged between 4 to 12 yearson selected cruises . For more information about our family cruises click here.

There is no set dress code on board the EUROPA during the day. In the evening, gentlemen visiting the restaurants on Deck 4 should wear smart casual attire, i.e. a jacket or a summer suit – a tie is not necessary. Ladies should dress accordingly. Short trousers, T-shirts and flip-flops are not permitted. In the Lido Café and Pearls, it is not necessary to wear a jacket in the evening. Each cruise will have a welcome evening and a farewell evening, apart from short cruises of up to four nights, which only have a welcome evening. The dress code for these events is evening wear. 

The private use of drones is not permitted on board our cruise ships. This applies during the cruise and during lay times in port, as well as at landing points in remote regions. In polar regions, Hapag-Lloyd Cruises places great value on respecting international agreements to protect sensitive natural environments and the animal kingdom in particular. In other regions of the world, approval for the use of drones ashore must be made by the passengers individually and without any intervention by Hapag-Lloyd Cruises. As well as a drone licence, which users must acquire in their country of origin, the relevant approval must be available for presentation at all times. Please take these instructions seriously, since passengers who are in breach of these regulations and licensing requirements will be liable to prosecution.

All electric devices in your suite run on 220 V alternating current. In the bathroom, there is an additional outlet with 110 V for electric razors and toothbrushes. Adapters for German and standard foreign plugs are available at the Reception.

Embarkation can commence in all ports approximately two hours before departure - generally from 16.00 hrs. At all cruise departure points worldwide, the official embarkation time ends at 18.00 hrs, provided that the departure time stated in the itinerary is not earlier. If you are going to arrive at the port later than 18.00 hrs, please let us know in advance, provided that you have booked your journey individually and not with Hapag-Lloyd Cruises. For security reasons, a photograph is taken of every guest upon embarkation. Disembarkation generally takes place between 8.00 and 10.00 hrs. Due to regulatory requirements, all departing guests need to have left the ship by the end of the disembarkation period. You will receive the final embarkation and disembarkation times with your travel documents.

Individual arrival and departure
When making your own arrangements to and from the cruise departure and arrival points, please take into account the arrival and/or departure times of the ship and allow sufficient time for transfers to and from the port. We recommend that you arrive at the pier at least two hours before the ship is due to depart. Departure from the pier can be scheduled for 90 minutes after the arrival of the ship and indication of official approval at the earliest. Please be aware that regulations vary from port to port, and there may sometimes be unexpected delays. Hapag-Lloyd Cruises accepts no liability in this respect.

We are happy to cater to food allergies where possible and subject to availability. Please inform us of your request when making your booking.

The Terms and Conditions of Travel of Hapag-Lloyd Cruises, a TUI Cruises GmbH company, apply to all cruises mentioned. All information was correct at the time of printing the MS EUROPA catalogue - The world’s best moments (September 2022 - September 2023). It replaces all previous publications and may be subject to changes. The booking confirmation from Hapag-Lloyd Cruises defines terms and prices. Please also note: You can view the EU regulations concerning the rights of passengers travelling by sea here.

You can optimise your game with the help of modern technology on any EUROPA cruise: the golf simulator on Deck 9 allows you to put your skills to the test at more than 30 top golf courses around the world. Upon request, a PGA professional (subject to a charge) will train you using the video coach or accompany you for a round of golf on the stunning courses along your cruise route. Can’t get enough of golf? Why not join a Golf & Cruise voyage on the EUROPA?

Cruises on the EUROPA offer very limited suitability for guests with reduced mobility. Please note that a large number of our planned Zodiac landings and shore activities require a high level of physical fitness; depending on the conditions, we can only guarantee participation for guests with no mobility restrictions. The EUROPA offers two suites (suites 733 and 734) with fully accessible layout and equipment. We nevertheless highly recommend that you travel together with a responsible companion because, due to special procedures on board a ship, continuous assistance is not possible. Certain groups of people can only be accommodated if they are accompanied. Please bring your own standard-size wheelchair or any other medical equipment with you if you are dependent upon it. Unfortunately, electric wheelchairs and guide dogs cannot be brought on board. Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problems and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. Whether or not guests can go ashore by tender boat (when the ship is at anchor) is also dependent on the weather and cannot always be guaranteed. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.

Are you spending your honeymoon or a milestone wedding anniversary on the EUROPA? In that case, we look forward to making your time together extra special and treating you to superb cuisine with our Honeymoon Special, compiled exclusively for you. You can book the Honeymoon Special at your travel agency or directly through us upon presentation of your marriage certificate..

The health and safety of guests and crew members is always the highest priority for Hapag-Lloyd Cruises. Appropriate safety, prevention and hygiene measures are therefore a matter of course on board all Hapag-Lloyd Cruises ships. Qualified medical personnel are present on every cruise. The very well-equipped ship's hospital has a laboratory that can also be used to detect viral diseases. The high OPP Level 3 hygiene status automatically applies in the event of an infection. This includes even more intensive cleaning and disinfection of frequently touched surfaces.

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You have direct internet access via your private mobile device or a device available for loan (limited availability). There is Wi-Fi all over the ship. Our Wi-Fi depends on the connection to the news satellite. Internet use is free of charge for one hour. Additional data packages can be booked. Guests booked in the Spa Suites, Penthouse Deluxe Suites and Penthouse Grand Suites enjoy free and unlimited internet access. Please click here for additional information. 

The EUROPA offers a laundry, dry cleaning and ironing service (subject to charge). The ironing service is included in the cruise price of guests staying in the Penthouse Deluxe Suites, the Penthouse Grand Suites and the SPA Suites.

World literature novels, bestsellers, non-fiction books, exciting crime thrillers (in German and English): anything is available in our library and can be borrowed free of charge at any time. Beyond this, two PC workstations with a printer are at your disposal, as are laptops (subject to availability), which you may also use in your suite.

For the sake of simplicity, we have implemented a system of cashless payment transactions on board the EUROPA. The on-board currency is the euro. We accept travellers’ cheques (EUR and USD), the German debit card (formerly EC card) and the following credit cards: MasterCard, American Express and Visa.

The EUROPA has a ship’s hospital on Deck 3 which is under the direction of an experienced ship’s doctor. Guests who are being treated for any medical condition should contact the ship’s doctor immediately after embarkation. It is important to bring any medications required on board with you in sufficient quantities in your hand luggage. In the case of an accident caused by Hapag-Lloyd Cruises or its staff members either on board or during a shore activity organised by Hapag-Lloyd Cruises, treatment is provided free of charge. Treatment for seasickness is subject to charge if you make use of our medical services. We offer thrombosis prevention medication on board if required (subject to a surcharge). A fee is charged for medical treatment by a doctor in accordance with the valid German medical fee schedule (GOA). The costs for any treatment or medication will be charged to your on-board account. At the end of the cruise, you will receive a separate invoice to submit to your health insurance provider. Upon request, the services of a dialysis doctor will be available to you on selected cruises.

Refreshing non-alcoholic beverages and beer in the mini bars of the suites are included in the cruise price. Beyond this, the suites on the Penthouse Deck and the SPI Suites are equipped with additional alcoholic beverages free of charge. In the SPA Suites, we furthermore offer you special teas, health drinks and fresh fruit juices.

Thanks to digital printing, we also offer an extensive selection of full editions of international newspapers as desired (subject to a charge). These include the Frankfurter Allgemeine Zeitung, Süddeutsche Zeitung and Der Standard. In the Atrium, there are a few copies of selected newspapers (full editions) available for you to read.

Weatherproof parkas are available on loan on selected cruises. Umbrellas and sunshades will be available if needed (limited number).

Provided the connection to the communications satellite is available locally, you can place telephone calls to everywhere in the world directly from your suite. Please note that charges apply as soon as you dial a telephone number. If somebody from back home wishes to call you aboard the ship, the satellite communications system also allows for a direct telephone connection on board. Please note that the caller will be charged as soon as he or she dials the phone or fax number of the EUROPA. You can enquire with your telephone provider about the precise fees for a satellite phone call or fax; these are beyond the influence of Hapag-Lloyd Cruises. The EUROPA is equipped with a mobile network operated by WMS, a company which provides mobile coverage on board cruise ships. This system enables you to also use your mobile phone or smartphone while at sea, in areas where your own mobile provider usually cannot ensure coverage (service at a charge; prices vary depending on the mobile phone provider). Phone number of the EUROPA: 00 870 773 230 565

A photographer and a film team will accompany cruises on the EUROPA to document the cruise for you both on board and ashore. During the cruise, you have the opportunity to see the photos and initial film clips in the photo shop on the Deck 5 and order them as desired. At your request, the photographer team will also save your photos on a USB stick or print photos on photographic paper from a memory card or USB stick (subject to a charge). You can order the cruise film on DVD, Blu-ray or USB stick from the photo shop at the end of the cruise (subject to a charge).

Your postcards and letters will be posted by the Reception staff in every port where this is possible. The postage will be charged to your on-board account.

Every suite has a private safe for storing valuables in the walk-in closet. You can also deposit additional valuables in the safe at the Reception.

The ship ID card substitutes for your passport or ID card when boarding or disembarking from the ship. Our security system registers electronically whether you are on board or ashore. Your ship ID card also give you access to your suite.

A varied shore excursion programme will be offered as part of your cruise. You will receive the shore excursion brochure and booking form with your preliminary travel documents (approximately three months before the cruise begins). The excursions are not included in the price; if you wish, you can pre-book via your travel agency or online - click here. Naturally, you can also decide once on board (subject to availability). Depending on the destination region, excursions can only be held in English and with limited capacity. The Tour Office on Deck 4 will be happy to help.

All public areas and suites on board are non-smoking, with the exception of the following areas: port side of the terrace of the Lido Café, the Havana Bar and the outdoor area of the Sansibar (cigars, cigarillos and pipes are allowed here, too). Once service hours have ended in the outdoor area of the Lido Café, cigars, cigarillos and pipes may also be smoked on the terrace at the designated smoking tables. Smoking is allowed on the veranda of your suite and on all external decks except for the magrodome area. Please use the ashtray provided.

Our 24-hour service is of course also available to you in your suite with selected cold and hot dishes as well as drinks.

Each suite has a visually divided living area, except for the SPA Suites and suites for use by disabled guests. In the Penthouse Suites, the living and the sleeping areas are separate from each other. All suites have a flat-screen television, telephone, mini bar, hairdryer, safeand a walk-in wardrobe (a wardrobe with sliding doors in the suites for use by disabled guests). The bathrooms are spacious and furnished with a wash basin, toilet, bath and separate shower enclosure.The SPA Suites and the Penthouse Deluxe Suites have a bath with whirlpool function. The Penthouse Grand Suites have their own sauna and a bath with whirlpool function. The SPA Suites and Penthouse Suites are equipped with a tablet. For all other suites, a limited number of devices is available for loan. The suites above the Europa Lounge and Gatsby’s may be subject to slight disturbance as a result of the entertainment programme. The suites without a veranda may be subject to a slight noise disturbance as a result of docking and mooring. Please note also the information "Beds".

Breakfast and lunch are taken in an open seating arrangement on board the EUROPA and you may choose where you sit. The same applies for the evening meal in the Europa Restaurant and Lido Cafe. The maitre will be happy to accept table reservations for evening meals in the speciality restaurants (The Globe by Kevin Fehling, Venezia, Pearls) at the beginning of your cruise. Reservations cannot be made prior to departure.

The number of reservations you can make in these three restaurants is determined by the length of the cruise. On cruises with a duration of up to seven days, you can make reservations in one of the three restaurants. On cruises with a duration of eight to twelve days, you can make reservations in two of the three restaurants. For cruises of 13 days or more, you can make reservations in all three restaurants. Guests in SPA Suites and Penthouse Deluxe Suites are given priority for table reservations in The Globe by Kevin Fehling. We are happy to make table reservations on board at any time for all restaurants for guests in the Penthouse Grand Suites.

In all ports in which the EUROPA lies at anchor, the EUROPA’s tender boats or motorised rubber boats (Zodiacs) are used to take the guests ashore. 

Besides the usual features, the television set in your suite offers a broad package of services. With this service, you have access to a wide selection of over 200 films and music of many different styles. In addition, you can access your on-board account, send and receive e-mail and use the Internet (subject to a charge). Via satellite, you will receive the channels available in the region where the EUROPA is sailing at the particular time.

Tips are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.

The travel concierge will be happy to recommend individual shore arrangements, organise your personal tailor-made programme and make of all the necessary bookings (subject to a fee).

Our wellness area (OCEAN SPA) offers a comprehensive feel-good programme (subject to a charge) – from massages from all over the world to body wraps involving the healing power of the sea, Thalasso and cosmetic treatments using premium-quality products, and a hairdresser. It is only possible to make appointments at the OCEAN SPA once you are on board. Use of the sauna, steam bath and infrared chairs is free of charge. As part of our EUROPA Refresh programme, you can also book combined offers from the areas of sport, nutritional advice and wellness (subject to a fee).

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Please take into account our Terms and Conditions of Travel and our hygiene standards

* Due to a possible unstable satellite connection depending on the weather and the ship's position mainly in northern and southern sailing directions, this service cannot be guaranteed at all times.

** The offer applies to honeymoon cruises of seven days and longer (up to a maximum of six months after the date of marriage) and to cruises celebrating the 10th, 20th, 25th, 30th, 40th, 50th, 60th and 65th wedding anniversary (up one month before or after the anniversary date). Please provide a copy of your marriage certificate as verification.