Useful information from A-Z

Please click on the plus symbol (+) on the right-hand side to display the required term.

All areas on board the EUROPA are air-conditioned with 100% fresh air. You can adjust the temperature to your personal preference using the control in the suite. The air-condition can not be turned off. Textänderung

All suites are equipped with two beds which are prepared for you either side by side or as twin beds as desired (not in the Penthouse Grand Suites). By folding out the side parts, the sofa can be converted into a bed with a lying surface of 70 x 190 cm/2.2 x 6.2 ft (usable by a person up to a max. age of 15; in the suites 665 and 666: 70 x 170 cm/2.2 x 5.6 ft, up to a max. age of 12) which may be used by a third person (not possible in Penthouse Deluxe Suites, Penthouse Grand Suites and SPA Suites).

The boutique stocks a wide range of exclusive ladies' and men's fashion, toiletries and gift items as well as souvenirs. The jeweller WEMPE presents high-quality watches, selected pieces of jewellery and flawless diamonds in its on-board shop.

Due to its exceptional importance as the control centre for all nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. We would be pleased to give you the opportunity to take part in a guided tour of the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing.

A butler service is available to the guests of the Penthouse Deck.

We offer a childcare service on selected cruises. For more information about our family cruises click here.

We would be happy to take into consideration any special requests regarding dietary requirements and/or food allergies. Please let us know your wishes when making your booking.

The following recommendations are intended to provide you with suggestions, which should help you to dress appropriately for each occasion.

In the Europa Restaurant, in the Venezia and in the “Restaurant Dieter Müller” on Deck 4, gentlemen wear a jacket or respectively a summer suit – a tie is not necessary.

Elegant in the evening
In the Europa Restaurant, in the Venezia and in the Restaurant Dieter Müller gentlemen like to wear a jacket respectively summer suit and tie. Ladies opt for the corresponding attire.

In the Lido Café, all meals are taken in sporty-elegant clothes – a tie is not necessary.

At gala events, the traditional farewell dinner or a ball: Gentlemen wear a dinner jacket or a dark suit, and ladies evening attire. Among other criteria, the number of gala events depends on the itinerary. Generally, the following applies:
• 1 gala evening on short cruises of up to four nights,
• 2 gala evenings on cruises of up to 15 nights and
• 3 gala evenings on cruises of 16 or more nights.

All electric devices in your suite run on 220 V alternating current. In the bathroom, there is an additional outlet with 110 V for electric razors and toothbrushes. Adapters for German and standard foreign plugs are available at the Reception.

Embarkation can commence in all ports approximately two hours before departure - generally from 16.00 hrs. At all cruise departure points worldwide, the official embarkation time ends at 18.00 hrs, provided that the departure time stated in the itinerary is not earlier. If you are going to arrive at the port later than 18.00 hrs, please let us know in advance, provided that you have booked your journey individually and not with Hapag-Lloyd Cruises. For security reasons, a photograph is taken of every guest upon embarkation. Disembarkation generally takes place between 8.00 and 10.00 hrs. Due to regulatory requirements, all departing guests need to have left the ship by the end of the disembarkation period. You will receive the final embarkation and disembarkation times with your travel documents.

Individual arrival and departure
When making your own arrangements to and from the cruise departure and arrival points, please take into account the arrival and/or departure times of the ship and allow sufficient time for transfers to and from the port. We recommend that you arrive at the pier at least two hours before the ship is due to depart. Departure from the pier can be scheduled for 90 minutes after the arrival of the ship and indication of official approval at the earliest. Please be aware that regulations vary from port to port, and there may sometimes be unexpected delays. Hapag-Lloyd Cruises accepts no liability in this respect.

The Terms and Conditions of Travel of Hapag-Lloyd Cruises, the corporate brand of Hapag-Lloyd Kreuzfahrten GmbH, apply for all cruises advertised. All information was correct at the time of printing of the MS EUROPA catalogue - The world’s best moments; May 2020 - September 2021. It replaces all previous publications and may be subject to alterations. The booking confirmation from Hapag-Lloyd Cruises defines terms and prices. Please also note: You can view the EU regulations concerning the rights of passengers travelling by sea here.

Please note that a large number of our planned Zodiac landings and shore activities require a high level of physical fitness; depending on the conditions, we can only guarantee participation for guests with no mobility restrictions. The EUROPA offers two suites (suites 733 and 734) with fully accessible layout and equipment. We nevertheless highly recommend that you travel together with a responsible companion because, due to special procedures on board a ship, continuous assistance is not possible. Certain groups of people can only be accommodated if they are accompanied. Please bring your own standard-size wheelchair or any other medical equipment with you if you are dependent upon it. Unfortunately, electric wheelchairs and guide dogs cannot be brought on board. Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problems and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. Whether or not guests can go ashore by tender boat (when the ship is at anchor) is also dependent on the weather and cannot always be guaranteed. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.

Are you spending your honeymoon or a milestone wedding anniversary on the EUROPA? In that case, we look forward to making your time together extra special and treating you to superb cuisine with our Honeymoon Special, compiled exclusively for you. You can book the Honeymoon Special at your travel agency or directly through us upon presentation of your marriage certificate..

The communications system Media4Cruises provides you with direct Internet access in your suite. During your cruise, your personal e-mail account is available to you via Media4Cruises. In addition, there are Wi-Fi hotspots on all decks and in all suites. A limited number of notebooks is available on loan on board. The SPA Suites and the Penthouse Suites are additionally equipped with tablet PCs. The use of the Internet is subject to charge, except in the Penthouse Grand Suites.

The EUROPA offers a laundry, dry cleaning and ironing service (subject to charge). The ironing service is included in the cruise price of guests staying in the Penthouse Deluxe Suites, the Penthouse Grand Suites and the SPA Suites.

World literature novels, bestsellers, non-fiction books, exciting crime thrillers (in German and English): anything is available in our library and can be borrowed free of charge at any time. Beyond this, two PC workstations with a printer are at your disposal, as are laptops (subject to availability), which you may also use in your suite.

For the sake of simplicity, we have implemented a system of cashless payment transactions on board the EUROPA. The on-board currency is the euro. We accept travellers’ cheques (EUR and USD), the German debit card (formerly EC card) and the following credit cards: MasterCard, American Express and Visa.

The EUROPA has a ship’s hospital on Deck 3 which is under the direction of an experienced ship’s doctor. Guests who are being treated for any medical condition should contact the ship’s doctor immediately after embarkation. It is important to bring any medications required on board with you in sufficient quantities in your hand luggage. In the case of an accident caused by Hapag-Lloyd Cruises or its staff members either on board or during a shore activity organised by Hapag-Lloyd Cruises, treatment is provided free of charge. Treatment for seasickness is subject to charge if you make use of our medical services. We offer thrombosis prevention medication on board if required (subject to a surcharge). A fee is charged for medical treatment by a doctor in accordance with the valid German medical fee schedule (GOA). The costs for any treatment or medication will be charged to your on-board account. At the end of the cruise, you will receive a separate invoice to submit to your health insurance provider. Upon request, the services of a dialysis doctor will be available to you on selected cruises.

Refreshing non-alcoholic beverages and beer in the mini bars of the suites are included in the cruise price. Beyond this, the suites on the Penthouse Deck are equipped with additional alcoholic beverages free of charge. In the SPA Suites, we furthermore offer you special teas, health drinks and fresh fruit juices.

Thanks to digital printing, we also offer an extensive selection of full editions of international newspapers as desired (subject to a charge). These include the Frankfurter Allgemeine Zeitung, Süddeutsche Zeitung, Neue Zürcher Zeitung and Der Standard. An order form can be found in your suite. In the Atrium, there are a few copies of selected newspapers (full editions) available for you to read.

Weatherproof parkas, umbrellas and sunshades will be available to you on loan if needed.

Provided the connection to the communications satellite is available locally, you can place telephone calls to everywhere in the world directly from your suite. Please note that charges apply as soon as you dial a telephone number. If somebody from back home wishes to call you aboard the ship, the satellite communications system also allows for a direct telephone connection on board. Please note that the caller will be charged as soon as he or she dials the phone or fax number of the EUROPA. You can enquire with your telephone provider about the precise fees for a satellite phone call or fax; these are beyond the influence of Hapag-Lloyd Cruises. The EUROPA is equipped with a mobile network operated by WMS, a company which provides mobile coverage on board cruise ships. This system enables you to also use your mobile phone or smartphone while at sea, in areas where your own mobile provider usually cannot ensure coverage. The WMS mobile network is activated when the ship is at sea and at least twelve nautical miles (approximately 22 km) from the coast.

A photography and film team will accompany cruises on the EUROPA to document the cruise for you both on board and ashore. During the cruise, you have the opportunity to see the photos and initial film clips in the photo shop on the Pazifik Deck (Deck 5) and order them as desired. At your request, the on-board photographer will also save your photos on a USB stick or print photos on photographic paper from a memory card or USB stick (subject to a charge). You can order the cruise film in DVD or Blu-ray format from the photo shop at the end of the cruise (subject to a charge).

Your postcards and letters will be posted by the Reception staff in every port where this is possible. The postage will be charged to your on-board account.

Every suite has a private safe for storing valuables in the walk-in closet. You can also deposit additional valuables in the safe at the Reception.

The ship ID card substitutes for your passport or ID card when boarding or disembarking from the ship (e. g. on the occasion of shore excursions). Our security system registers electronically whether you are on board or ashore.

A varied shore excursion programme will be offered as part of your cruise. You will receive the shore excursion brochure and booking form with your preliminary travel documents (approximately three months before the cruise begins). The excursions are not included in the price; if you wish, you can pre-book via your travel agency or online - click here. Naturally, you can also decide once on board (subject to availability). Payment will then be through your on-board account. Depending on the destination region, excursions can only be held in English. The Tour Office on Deck 4 will be happy to help.

All public areas and suites on board are non-smoking, with the exception of the following areas: port side of the terrace of the Lido Café, the bar counter in the Piano Bar (cigarettes only), the Havana Bar and the outdoor area of the Sansibar (cigars, cigarillos and pipes are allowed here, too). Once service hours have ended in the outdoor area of the Lido Café, cigars, cigarillos and pipes may also be smoked on the terrace at the designated smoking tables. Smoking on the veranda of your suite and on all external decks except for the magrodome area is allowed. Please use the ashtray provided.

As a matter of course, our round-the-clock service is also at your disposal in your suite, where we will be happy to serve you selected warm and cold dishes as well as beverages from the bar menu.

Every suite has a living area which is visually separate. In the Penthouse Suites, the living and the bedroom area are separate from each other. All of the suites have TV with CruiseNet, telephone, mini bar, hair-dryer, safe and a walk-in wardrobe (a wardrobe with sliding doors in the case of the barrier-free suites). The bathrooms are spacious and furnished with a washbasin, toilet, bath-tub and separate shower cabin. The SPA Suites and the Penthouse Deluxe Suites have whirlpool jets in the bathtub. The Penthouse Grand Suites have their own sauna and bathtub with whirlpool jets. The suites above the Europa Lounge and the Clipper Lounge may be subject to a slight noise disturbance due to the entertainment programme. The suites without a veranda may be subject to a slight noise disturbance as a result of docking and mooring. Please also see the section on "Beds".

All meals in the Europa Restaurant are consumed in a single seating. We will gladly accept seating requests for dinner any time prior to departure and comply with them if possible. Requests cannot be confirmed before the beginning of the cruise. Breakfast and lunch are consumed within an open seating scheme. On short cruises with a duration of up to seven nights, there is generally only a single open seating. Reservations for the Venezia (Italian cuisine) and the "Restaurant Dieter Müller" (modern, contemporary gourmet cuisine) and in the evenings also for the Lido Café can exclusively be made on board. We recommend that you turn to the respective restaurant managers as soon as possible after the beginning of the cruise. Guests staying in the Penthouse Suites and in the SPA Suites have the possibility of already placing their reservation for the "Restaurant Dieter Müller" prior to the start of the cruise.

In all ports in which the EUROPA lies at anchor, the EUROPA’s tender boats or motorised rubber boats (Zodiacs) are used to take the guests ashore. In exceptional cases, we are compelled to use external tenders due to an official order. The EUROPA is docked at the pier in all other ports.

Besides the usual features, the television set in your suite offers a broad package of services – Media4Cruises. With this service, you have access to a wide selection of over 200 films and music of many different styles. In addition, you can access your on-board account, send and receive e-mail and use the Internet (subject to a charge). Via satellite, you will receive the channels available in the region where the EUROPA is sailing at the particular time.

Tips are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.

We offer a comprehensive travel concierge service before and during your cruise to help you make tailored travel arrangements ashore, compile your personalised programme and make all the necessary bookings.

Our OCEAN SPA wellness area offers guests a comprehensive feelgood programme (subject to a charge) – from a wide range of soothing applications and cosmetic treatments using premiumquality products to an on-board hairdresser. Reservations are only possible once you are on board. Use of the sauna and steam bath is free of charge.

Please take into account our Terms and Conditions of Travel.

* Due to a possible unstable satellite connection depending on the weather and the ship's position mainly in northern and southern sailing directions, this service cannot be guaranteed at all times.

** The offer applies to honeymoon cruises of seven days and longer (up to a maximum of six months after the date of marriage) and to cruises celebrating the 10th, 20th, 25th, 30th, 40th, 50th, 60th and 65th wedding anniversary (up one month before or after the anniversary date). Please provide a copy of your marriage certificate as verification.