Hapag-Lloyd Cruises,
a TUI Cruises GmbH company
Heidenkampsweg 58
20097 Hamburg
Phone: + 49 40 307030 - 0
Fax: + 49 40 307031 -0

Managing director: Wybcke Meier (CEO), Frank Kuhlmann
Registered Office: Hamburg, Germany
District court of Hamburg: HRB 105222
VAT ID number: DE-259608001

© TUI Cruises GmbH 2020, Hamburg, Germany. All rights reserved.

Dispute resolution in consumer matters
The European Commission provides a platform for the online resolution of consumer disputes under Hapag-Lloyd Cruises, a TUI cruises GmbH company is currently not participating in this voluntary procedure for alternative dispute resolution, which is why the European online dispute resolution platform cannot be used by our customers.