Select the travel package to and from departure and arrival points and enjoy a relaxed all-round service. We will book your outward and return flights, and our tour guide will accompany you on your transfers to and from the ship. Hotel stays, tours and other programme activities are often also included.
Please see the table showing the itinerary on the relevant page in the catalogue.
The advertised travel packages to and from departure and arrival points that are available to book via Hapag-Lloyd Cruises include Economy Class flights. You can also book First Class, Business Class and Premium Economy Class flights at a surcharge.
Naturally, you can also book the packages individually – for example, only the travel package to the cruise departure point.
We would be happy to advise guests from Austria and Switzerland on available connections and prices (phone +49 40 307030-70).
Naturally, you can also book connecting flights to the flights offered by Hapag-Lloyd Cruises, subject to availability. Please let us know which connecting flights you require at the time of booking.
Depending on the flight operator, flight connection and booked class of carriage, there may be a surcharge for the connecting flight you require, even in Economy Class. We will be happy to advise you on possible connections, classes of carriage and prices.
Our employees from the HLC Services team would be happy to provide you with recommendations, ideas and advice relating to the individual planning of your arrival and departure. Please let us know your desired travel dates, connections and/or airline. We would be pleased to provide you with an individual offer today.
Please note that individual travel information does not correspond to the arrival and departure services advertised by Hapag-Lloyd Cruises and are therefore subject to different conditions regarding cancellation, changes, etc.
Your flight requests will be distributed by Hapag-Lloyd Cruises approximately 10 months prior departure date. Deviated flight connections which contain a different feeder airport could be charged with an upselling fee. For a relevant fee, we also offer a reservation in premium economy, business or first class (provided the airline offers those service classes). In that case please do not hesitate to contact your travel agency or Hapag-Lloyd Cruises.
We allow about two hours for you to transfer between two flights. In the winter season, experience tells us, this is often not enough due to the uncertain weather conditions. We therefore extend the transfer time to up to four hours.
For an additional charge, we offer a Rail&Fly-Ticket in 1st or 2nd Class to connect with all flights booked through Hapag-Lloyd Cruises. This provides you with the ideal connection to all airports located within Germany for international flight departures.
Prices per person and route from 1st November 2018:
| One way | |
| 1st Class | € 76,- |
| 2nd Class | € 38,- |
(Tariff as at: June 2018, subject to change)
The Rail&Fly-Ticket is valid exclusively on domestic routes operated by Deutsche Bahn AG for travel with any regular scheduled train of Deutsche Bahn
The Rail&Fly-Ticket is not valid for the following
The Rail&Fly-Ticket is valid on the day of the departure flight from Germany and one day before, as well as the day of arrival in Germany and one day after.
Rail travel is valid only in association with a travel package to and from departure and arrival points booked with Hapag-Lloyd Cruises. The flight ticket must be presented to the ticket inspector on the train.
You can make seat reservations for the required trains through your travel agency if they have a DB licence, or else directly through Deutsche Bahn. The reservation fee is based on the Deutsche Bahn AG tariff applicable at the time your journey commences and is valid for no more than two trains (a through reservation).
A charge of € 25 per person will be charged for any change of booking from the 60th day through to the commencement of the journey. Please note that you must present your Hapag-Lloyd Cruises cruise/booking confirmation for ticket inspection.
Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents.
We will be happy to make seat reservations for Economy Class guests where permitted by the system (subject to a fee). Please note that guests with a confirmed seat reservation are not legally entitled to a specific seat, but only the selected category (e.g. aisle or window). Please also note that if your flight booking is changed, any fees already paid for seat reservations will not be refunded by the flight operator. For more information, please see the website of the operating airline.
You will find the valid baggage regulations for your flights in the “Flight information” details that we will send to you after booking or flight clearance.
The baggage allowance for the outbound and return flights may differ, and is based on the flight or partial route with the lowest baggage allowance limit.
On flights booked via Hapag-Lloyd Cruises, the applicable baggage regulations are those of the relevant airline that are valid on the departure date. (Please note that this may change after you make your booking.)
International labour laws generally restrict the maximum weight per item of baggage to 32 kg and the maximum dimensions to 158 cm (width + height + depth). Hand baggage must also not exceed the stated dimensions for passing through the airport security check.
Please register larger, heavier or additional pieces of luggage as excess baggage (subject to a charge) via the website of the relevant flight operator (pay directly by credit card) at least seven days before departure.
Regulations for taking baggage allowance per person when combining schedule and charter flights
An upgrade can generally be requested for flights booked via Hapag-Lloyd Cruises. Please note that only selected booking classes allow an upgrade. Hapag-Lloyd Cruises may not have access to these special booking classes with selected airlines. If applicable, a surcharge may also apply for upgradeable booking classes.
Procedure: Prior to the issuing of tickets, the travel agency or the guests enquire at the airline whether there is still availability for an upgrade. Should this be the case, you can request your ticket to be issued by contacting Hapag-Lloyd Cruises in writing or by telephone. After your ticket has been issued, the upgrade can be arranged with the airline. Please note that once a ticket has been issued in the upgradeable booking class, free cancellation is no longer possible.
Please note that more and more airlines are replacing their check-in counters at airports with self-service check-in machines. Checking in at airline counters is no longer possible; these are now only used for bag drop.
We recommend that you check in online from 48 hours before your departure on the website of the airline that you booked with. Once you have done this, you will no longer need to check in at the self-service check-in machine and can bring your luggage to the luggage drop-off points of your airline on the day of your departure.
Dropping your luggage off is only possible with a valid boarding pass. Please have this ready for inspection at the airline’s bag drop.
To check in online, you will simply need your full name (as used to book your flight) and your destination. If a BOOKING REF (booking reference) is required and you have booked your flight via Hapag-Lloyd Cruises, you will find this reference in the booking code field in your personal flight information. Once you have selected a seat on the interactive seating plan, you can print off your personal boarding pass or have it sent to your mobile phone. Please contact your travel agency or representative for assistance if required.
Please note that you cannot check in online for charter flights of Hapag-Lloyd Cruises.
You need to inform us before commencing your journey as to the exact nature of your disability and its severity so that we can, for example, order an appropriate service for negotiating the passageways at the airport. We will then pass this information on to the airlines and the latter, in turn, to the respective medical care facilities at the airport. Please note that this request is non-binding and a corresponding service cannot be guaranteed.
For further information about travel for passengers with a disability, please see Travellers with disabilities.
We offer RIT tickets for rail travel to and from our ship departure and arrival points in Germany. RIT tickets are valid exclusively on domestic routes of Deutsche Bahn AG in all regular, scheduled trains of DB (ICE, IC/EC, IRE, RE, RB, S-Bahn).
Prices per person and route from 1st November 2018:
| up to 350 km | from 351 km | |
| 1st Class | € 48,- | € 86,- |
| 2nd Class | € 32,- | € 56,- |
(Tariff as at: June 2018 – subject to Change)
You can make seat reservations for the required trains through your travel agency if they have a DB licence, or else directly through Deutsche Bahn. The reservation fee is based on the Deutsche Bahn AG tariff applicable at the time your journey commences and is valid for no more than two trains (a through reservation).
A charge of € 25 per person will be charged for any change of booking from the 60th day through to the commencement of the journey. Please note that you must present your Hapag-Lloyd Cruises cruise/booking confirmation for ticket inspection.
Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents.
Tickets for outward and return journeys are valid for one day each way within the validity period.
Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents.
It is very easy to set out on a cruise without carrying lots of suitcases. If you are looking for a carefree start to the best time of the year, we recommend the luggage transportation service offered by TEFRA Travel Logistics GmbH.
Your luggage will be collected from the door of your home and delivered to any German port as well as selected European ports and Frankfurt, Düsseldorf and Munich Airports (also Hamburg on request) and subsequently collected again from those same points.
Reservations and payment should be made directly with TEFRA:
TEFRA Travel Logistics GmbH
Obehauptstr. 2
22335 Hamburg
Phone 0800 5002-352 (Freephone)
For guests from Austria and Switzerland
Phone +49 40 59362560
E-mail info(at)tefra-log.de
www.tefra-travel-logistics.de
If you let us know the times of the flights you have booked, we will be pleased to check whether we can offer you a transfer for an additional charge. If you have similar or identical flight times, this transfer may be together with our group. Alternatively, we will organise a transfer especially for you.
Depending on the destination and availability, the driver may speak German or English. Please contact us if you have further questions at:
Hapag-Lloyd Cruises,
a TUI Cruises GmbH company
Heidenkampsweg 58
20097 Hamburg
German
Phone +49 40 307030 - 70
Fax +49 40 307031 - 70
E-Mail salesteam@hl-cruises.com
For cruises starting or ending in a German cruise departure point (Hamburg, Kiel or Travemuende), the bus transfers to/from Hamburg airport and to/from Hamburg main station are included.
You will receive more details about this with your travel documents.
UPDATE 04.04.2022:
For the catalog cruises2022/23, the Welcome/Farewell Lounges will take place as planned.
If you have booked your travel arrangements to the cruise departure and from the cruise arrival point on your own initiative, you can visit our Welcome & Farewell Point at several ports of embarkation/disembarkation. With our Welcome & Farewell Point we offer you a free service that allows you to hand in your luggage and - at a predetermined time that we will communicate to you - use the bus transfer to or from the ship. Coffee, tea and water are available free of charge.
The transfer to/from the ship is included.
You will receive further details with your final travel information.
Please bear in mind when planning your journey that this service is not available at German cruise departure points (Hamburg, Kiel and Travemuende) and some international cruise departure points (Venice, Bridgetown (Barbados), Montreal, Miami, New York, San Francisco, Los Angeles, Tokio and Yokohama).
If you wish to make use of this offer, which is entirely free of charge, please make a binding reservation online at www.hl-cruises.de/buchung/en.
Your travel agency or Hapag-Lloyd Cruises will be happy to help you with this at:
Hapag-Lloyd Cruises,
a TUI Cruises GmbH company
Heidenkampsweg 58
20097 Hamburg
Germany
Phone +49 40 307030 - 70
Fax +49 40 307031 - 70
E-Mail salesteam(at)hl-cruises.com
Embarkation normally begins at about 16.00 hrs on the scheduled embarkation day and ends at 18.00 hrs, provided the ship is not scheduled to depart at an earlier time according to the itinerary. After booking, please refer to your travel documents for precise information, particularly which pier you need to be at.
Disembarkation normally takes place until 10.00 hrs on the scheduled disembarkation day. Earlier disembarkation may be required in exceptional circumstances (e.g. early flights home or subsequent ship docking period). For more information, please refer to your travel documents after booking and the on-board information on the evening before your departure.
If you have booked flights independently, please let us know your flight times. In this way, we will be able to establish which guests are affected in the event of flight delays or cancellations.
When planning your individually booked flights, please note the arrival and/or departure times of the ship and allow sufficient time for transfers to and from the port. We recommend that you follow the official embarkation times. Please let us know if you are going to arrive at the port later than 18.00 hrs. Departure from the pier can take place only once official approval has been granted – normally 90 minutes after the arrival of the ship or by 10.00 hrs at the earliest. Please be aware that regulations vary from port to port, and there may sometimes be unexpected delays.
If you have any further questions, please contact your travel agency or Hapag-Lloyd Cruises at:
Hapag-Lloyd Cruises,
a TUI Cruises GmbH company
Heidenkampsweg 58
20097 Hamburg
Germany
Phone +49 40 307030 - 70
Fax +49 40 307031 - 70
E-Mail salesteam(at)hl-cruises.com
