On the track for great moments

Here you can find questions and answers relating to arrivals and departures by plane, train or car, as well as optional transfer services.

By plane

Select the travel package to and from departure and arrival points and enjoy a relaxed all-round service. We will book your outward and return flights, and our tour guide will accompany you on your transfers to and from the ship. Hotel stays, tours and other programme activities are often also included.
Please see the table showing the itinerary on the relevant page in the catalogue.

The advertised travel packages to and from departure and arrival points that are available to book via Hapag-Lloyd Cruises include Economy Class flights. You can also book First Class, Business Class and Premium Economy Class flights at a surcharge.

Naturally, you can also book the packages individually – for example, only the travel package to the cruise departure point.

We would be happy to advise guests from Austria and Switzerland on available connections and prices (phone +49 40 307030-70).

Naturally, you can also book connecting flights to the flights offered by Hapag-Lloyd Cruises, subject to availability. Please let us know which connecting flights you require at the time of booking.

Depending on the flight operator, flight connection and booked class of carriage, there may be a surcharge for the connecting flight you require, even in Economy Class. We will be happy to advise you on possible connections, classes of carriage and prices.

Your flight requests will be distributed by Hapag-Lloyd Cruises approximately 10 months prior departure date. Deviated flight connections which contain a different feeder airport could be charged with an upselling fee. For a relevant fee, we also offer a reservation in premium economy, business or first class (provided the airline offers those service classes). In that case please do not hesitate to contact your travel agency or Hapag-Lloyd Cruises.

We allow about two hours for you to transfer between two flights. In the winter season, experience tells us, this is often not enough due to the uncertain weather conditions. We therefore extend the transfer time to up to four hours.

For an additional charge, we offer a Rail&Fly-Ticket in 1st or 2nd Class to connect with all flights booked through Hapag-Lloyd Cruises. This provides you with the ideal connection to all airports located within Germany for international flight departures.

Prices per person and route until 31st October 2018:

One way
1st Class        € 74,-
2nd Class€ 37,-

(Tariff as at: June 2018, subject to change)

Prices per person and route from 1st November 2018:

One way
1st Class        € 76,-
2nd Class€ 38,-

(Tariff as at: June 2018, subject to change)

The Rail&Fly-Ticket is valid exclusively on domestic routes operated by Deutsche Bahn AG for travel with any regular scheduled train of Deutsche Bahn  

  • Intercity Express/ICE 
  • ICE Sprinter 
  • Intercity/IC, Eurocity/EC 
  • Regional Express/RE 
  • Regional Rail/RB 
  • S-Bahn 

The Rail&Fly-Ticket is not valid for the following 

  • Private railways (non-federally owned railways) 
  • DB motorail services and special trains
  • In Thalys Trains
  • Internal routes within linked transport systems - where the departure and destination stations are situated within the same network

The Rail&Fly-Ticket is valid on the day of the departure flight from Germany and one day before, as well as the day of arrival in Germany and one day after.

Rail travel is valid only in association with a travel package to and from departure and arrival points booked with Hapag-Lloyd Cruises. The flight ticket must be presented to the ticket inspector on the train.

You can make seat reservations for the required trains through your travel agency if they have a DB licence, or else directly through Deutsche Bahn. The reservation fee is based on the Deutsche Bahn AG tariff applicable at the time your journey commences and is valid for no more than two trains (a through reservation).

A charge of € 25 per person will be charged for any change of booking from the 60th day through to the commencement of the journey. Please note that you must present your Hapag-Lloyd Cruises cruise/booking confirmation for ticket inspection.

Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents.

Where possible, we can make a non-binding reservation for you free of charge for intercontinental destinations in First Class, Business Class and Premium Economy Class.

We will be happy to make seat reservations for Economy Class guests where permitted by the system (subject to a fee). Please note that guests with a confirmed seat reservation are not legally entitled to a specific seat, but only the selected category (e.g. aisle or window). Please also note that if your flight booking is changed, any fees already paid for seat reservations will not be refunded by the flight operator. For more information, please see the website of the operating airline.

You will find the valid baggage regulations for your flights in the “Flight information” details that we will send to you after booking or flight clearance.

The baggage allowance for the outbound and return flights may differ, and is based on the flight or partial route with the lowest baggage allowance limit.

On flights booked via Hapag-Lloyd Cruises, the applicable baggage regulations are those of the relevant airline that are valid on the departure date. (Please note that this may change after you make your booking.)

International labour laws generally restrict the maximum weight per item of baggage to 32 kg and the maximum dimensions to 158 cm (width + height + depth). Hand baggage must also not exceed the stated dimensions for passing through the airport security check.

Please register larger, heavier or additional pieces of luggage as excess baggage (subject to a charge) via the website of the relevant flight operator (pay directly by credit card) at least seven days before departure.

For further information on baggage regulations, please use the following link.

Baggage allowance

You need to inform us before commencing your journey as to the exact nature of your disability and its severity so that we can, for example, order an appropriate service for negotiating the passageways at the airport. We will then pass this information on to the airlines.

For further information about travel for passengers with a disability, please see Travellers with disabilities.

By train

We offer RIT tickets for rail travel to and from our ship departure and arrival points in Germany. RIT tickets are valid exclusively on domestic routes of Deutsche Bahn AG in all regular, scheduled trains of DB (ICE, IC/EC, IRE, RE, RB, S-Bahn).


Prices per person and route

up to 350 kmfrom 351 km
until 31st October 2018

1st Class€ 46,-€ 82,-
2nd Class€ 30,-€ 54,-
 from 1st November 2018

1st Class€ 48,-€ 86,-
2nd Class€ 32,-€ 56,-

(Tariff as at: June 2018 – subject to change)

You can make seat reservations for the required trains through your travel agency if they have a DB licence, or else directly through Deutsche Bahn. The reservation fee is based on the Deutsche Bahn AG tariff applicable at the time your journey commences and is valid for no more than two trains (a through reservation).

A charge of € 25 per person will be charged for any change of booking from the 60th day through to the commencement of the journey. Please note that you must present your Hapag-Lloyd Cruises cruise/booking confirmation for ticket inspection.

Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents. 

Tickets for outward and return journeys are valid for one day each way within the validity period.

Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents.

By car

You can opt to have Kühne + Nagel transport and store your car for the duration of the cruise. For charges, please refer to the respective tables in the price section of the catalogue.

Services include collection of your car from the ship, storage for the duration of the cruise in an enclosed building (or elsewhere at the discretion of Kühne + Nagel), transportation to the ship's point of arrival (for small numbers vehicles will be driven) plus comprehensive transportation and storage insurance.

Any personal belongings left in the car for the storage period are not insured against theft, fire or damage.

Complaints must be registered immediately upon the return of the vehicle.

Reservation and payment should be made directly to:

Kühne + Nagel (AG & Co.)
KG Barkhausenstrasse 11
27568 Bremerhaven, Germany
Phone +49 471 945-4116 or 945-4122
Fax     +49 471 945-4141
E-mail  knbre.lo(at)kuehne-nagel.com

It is very easy to set out on a cruise without carrying lots of suitcases. If you are looking for a carefree start to the best time of the year, we recommend the luggage transportation service offered by TEfra Travel Logistics GmbH.

Your luggage will be collected from the door of your home and delivered to any German port as well as selected European ports and Frankfurt, Düsseldorf and Munich Airports (also Hamburg on request) and subsequently collected again from those same points.

Reservations should be made directly with TEfra:

TEfra Travel Logistics GmbH
Obehauptstr. 2
22335 Hamburg
Phone 0800 5002-352 (Freephone)

For guests from Austria and Switzerland
Phone +49 40 3708-7237
Fax     +49 40 3708-7199
E-mail info(at)tefra-log.de
www.tefra-travel-logistics.de/282

Transfer services

If you let us know the times of the flights you have booked, we will be pleased to check whether we can offer you a transfer for an additional charge. If you have similar or identical flight times, this transfer may be together with our group. Alternatively, we will organise a transfer especially for you.

Depending on the destination and availability, the driver may speak German or English. Please contact us if you have further questions at:

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salesteam@hl-cruises.com

For cruises starting or ending in a German cruise departure point, the bus transfers to/from Hamburg airport and to/from Hamburg main station are included.

You will receive more details about this with your travel documents.

If you have booked your travel arrangements to the cruise departure and from the cruise arrival point on your own initiative, you can visit our Welcome & Farewell Point at the port of embarkation/disembarkation.

With our Welcome & Farewell Point we offer you a free service that allows you to hand in your luggage and - at a predetermined time that we will communicate to you - use the bus transfer to or from the ship. Coffee, tea and water are available free of charge. If you would like to visit a restaurant or another location for an individual meal at your own expense, the hotel concierge will be happy to make a reservation for you.

The transfer to/from the ship is included.
 
You will receive further details with your final travel information.

Please bear in mind when planning your journey that this service is not available at German cruise departure points.

If you wish to make use of this offer, which is entirely free of charge, please make a binding reservation online at www.hl-cruises.de/buchung/en.

Your travel agency or Hapag-Lloyd Cruises will be happy to help you with this at:

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salesteam(at)hl-cruises.com 

Cruise only

Embarkation normally begins at about 16.00 hrs on the scheduled embarkation day and ends at 18.00 hrs, provided the ship is not scheduled to depart at an earlier time according to the itinerary. After booking, please refer to your travel documents for precise information, particularly which pier you need to be at.

Disembarkation normally takes place until 10.00 hrs on the scheduled disembarkation day. Earlier disembarkation may be required in exceptional circumstances (e.g. early flights home or subsequent ship docking period). For more information, please refer to your travel documents after booking and the on-board information on the evening before your departure.

If you have booked flights independently, please let us know your flight times. In this way, we will be able to establish which guests are affected in the event of flight delays or cancellations.

When planning your individually booked flights, please note the arrival and/or departure times of the ship and allow sufficient time for transfers to and from the port. We recommend that you follow the official embarkation times. Please let us know if you are going to arrive at the port later than 18.00 hrs. Departure from the pier can take place only once official approval has been granted – normally 90 minutes after the arrival of the ship or by 10.00 hrs at the earliest. Please be aware that regulations vary from port to port, and there may sometimes be unexpected delays.

If you have any further questions, please contact your travel agency or Hapag-Lloyd Cruises at:

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salesteam(at)hl-cruises.com

FAQ

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From booking to payment: a wide range of topics related to planning your cruise.

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In which suite category can I enjoy the butler service? Is there always a golf pro on board?

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Who handles the visa formalities? Are there any shore excursions and what do they cost?

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