The protection and health of guests and crew always have top priority for Hapag-Lloyd Cruises. Together with experts and the relevant authorities, we have developed a safety and prevention concept for the resumption of cruise operations. This concept enables a safe and comfortable cruise on board and meets the highest hygiene standards with regard to COVID-19. The concept is continuously updated and adapted to the current situation and findings. Considering the experiences from the previous two years, Hapag-Lloyd Cruises has introduced an additional provision so that you can look forward to booking your trips trouble-free. For cruises with departure dates before the end of March 2023, you can change your booking free of charge up to 90 days before departure.
Our health questionnaire for all cruises can be downloaded as a PDF here.Download
Travelling with Hapag-Lloyd Cruises has always meant enjoying the luxury of spacious interiors with few fellow travellers on board the small luxury and expedition ships. Our spacious outside cabins, a high proportion of which have balconies, provide private places to retreat to. A crew-to-passenger ratio of almost 1:1 guarantees personal and particularly attentive service.
Our cruise prices include a cancellation fee insurance from ERGO Reiseversicherung AG. The insurance cannot be deducted from the cruise price and is an integral part of the booking. The excess is 20 % of the refundable loss, but no less than € 25 per person.
Note: The cancellation fee insurance included in the cruise price does not provide Covid-19 cover. Therefore, the cancellation fee insurance should be supplemented with additional Covid-19 cover up to 30 days prior to the start of the cruise, as illness due to a Covid-19 infection is otherwise not insured. We offer two multi-cover protection packages from ERGO Reiseversicherung AG for travellers resident in the European Economic Area (EEA), which should be extended to include the supplementary Covid-19 cover. Please refer to the additional information provided here https://www.hl-cruises.com/cruise-with-us/faqs/planning-your-cruise in the section on insurance.
The safety and health of our guests, partners and crew members is always our top priority. The strictest hygiene regulations and continuous controls have always been a matter of course on board all Hapag-Lloyd Cruises ships. The medical provision and equipment in the hospitals on board corresponds to the highest cruise ship standards. In light of the Covid-19 pandemic, we have been working with experts and the relevant authorities to draw up a safety and prevention policy and have supplemented existing plans. The comprehensive prevention and hygiene policy has been inspected by SGS INSTITUT FRESENIUS, an independent provider of non-medical laboratory analysis services, and is monitored continuously. The measures in the policy ensure a safe, comfortable cruise on board while meeting the strictest hygiene standards.
Hapag-Lloyd Cruises has introduced an additional provision so that our guests can look forward to booking their trips trouble-free. For cruises with departure dates before the end of March 2023, guests can change their booking free of charge up to 90 days prior to departure or cancel it for a service fee of € 200.
In order to embark, you must have these things alongside the usual documents and identification:
If they are making their own arrangements to arrive by train or plane, we urge all guests to check the specific regulations regarding face masks or a negative Covid-19 test result, for example, before starting their journey.
Before guests can embark, they must first present the necessary negative Covid-19 test results and proof of vaccination for the cruise in question. Guests must also submit a health questionnaire which will be checked by the medical staff who may make enquiries if necessary. In some countries, guests are required to undergo a contact-free body temperature measurement due to local regulations.
Like embarkation, disembarkation will be staggered and social distancing rules will apply. The cruise department will assign time slots to guests in good time prior to disembarkation.
From now on, guests no longer need to wear a mask in the outdoor and indoor areas, meaning they can enjoy their cruise without any restrictions. In coordination with the German and international authorities, as well as the ports at the respective destinations, Hapag-Lloyd Cruises is reacting to the continuing decline in incidence rates and the removal of Covid-19 preventive measures worldwide. Depending on the route, there may be changes or deviations due to local regulations. Visits to the bridge on board the ship are an exception; face masks must be worn here.
Full vaccination protection against Covid-19 has been a requirement for guests (currently 12 years and older) and crew members alike for traveling on board the Hapag-Lloyd Cruises fleet.
From June 1st, the following also applies: for all persons over the age of 12, a booster vaccination is a prerequisite for travel, provided that the basic immunization against Covid-19 was more than 3 months ago. (Different regulations may apply to individual cruises, about which we will inform the guests concerned in good time).
Complete vaccination protection AND booster vaccination must be shown upon embarkation in the vaccination certificate and in the digital vaccination certificate. Please understand that failure to meet this requirement will lead to the termination of the cruise contract and embarkation will not be possible. Proof of recovery without additional proof of vaccination is not sufficient.
* Please note: Guests who have been vaccinated with the Johnson & Johnson vaccine now also need second vaccination in order to go on a cruise with us, namely with an mRNA vaccine (Moderna, BionTech/Pfizer), no older than maximum 3 months at the time of embarkation. If the second vaccination was more than 3 months ago, a further booster vaccination with an mRNA vaccine is necessary.
** The vaccine Nuvaxovid from the manufacturer Novavax is currently not yet accepted by all destination countries. We recommend that guests who have been vaccinated with this vaccine contact Hapag-Lloyd Cruises before booking to ensure that they are fully vaccinated against Covid-19 as part of our hygiene and prevention concept.ccination was more than 3 months ago, a further booster vaccination with an mRNA vaccine is necessary.
The vaccination requirement on board Hapag-Lloyd Cruises ships applies currently to everyone over the age of 12. For all persons over the age of 12, a booster vaccination is a prerequisite for travel, provided that the basic immunization against Covid-19 was more than 3 months ago. (Different regulations may apply to individual cruises, about which we will inform the guests concerned in good time).
Our cruises have a prevention and hygiene policy which implements the relevant local and international rules for cruises that are valid at the time of the cruise and serves as the basis for approval of the planned route. In line with this concept, a negative Covid-19 test result and a corresponding certificate must be presented at embarkation in addition to the completed health questionnaire.
Depending on the cruising area, the regulations may vary or even change at short notice. They include test measures, age limits or stipulated time periods relating to vaccination, physical distancing rules and the wearing of masks in certain areas. Guests will be sent up-to-date information with their travel documents.
Qualified medical personnel are present on every cruise. Should a guest notice that they have symptoms of Covid-19 during the cruise, they should notify our medical personnel by phone immediately. If there is one or several confirmed cases of Covid-19 on board, a precisely defined procedure with specific measures will take effect. The top priority is always to prevent the further transmission of the virus on board. The patient will be isolated in a cabin and receive the appropriate care. All close contact persons of the patient will be identified without delay and also isolated as a preventive measure. Our service provider will provide local support and assist with the return trip to the patient’s home.
Avoiding the potential spread of a disease is always the top priority. With that in mind, the measures to be taken, including quarantine, will be decided upon based on the circumstances, situation and proportionality. Depending on the position of the ship, the appropriate orders may be issued by the cruise company or in consultation with the responsible local authorities.
Passengers who do not show symptoms and have not had close contact with the isolated patient will not be isolated. Furthermore, in consultation with the local health authorities, measures analogous to the customary national processes for handling the virus will be discussed.
As long as the guest is not quarantined, and in coordination with the authorities responsible, this is possible. However, this does not give rise to any claim for reimbursement of the (proportional) cruise price.
If a case is suspected, the guest will first be quarantined on board. The ship’s doctor will carry out the appropriate test. If the test is positive, the guest will remain isolated in a cabin and receive the appropriate care. Our service provider MEDCON will provide local support and assist with the return trip to the patient’s home. The guest bears the costs. We recommend that you take out the appropriate additional insurance cover.