Upgrade

You have the option of travelling in a higher-class cabin or suite in return for an additional payment of your choosing. The specific upgrade cabin/suite will be allocated to you once your bid has been successfully accepted. 

With an upgrade, you can enjoy your journey in a higher-category cabin or suite than the one you originally booked. The specific cabin/suite number will be allocated to you once your bid has been accepted. 

The Hapag-Lloyd Cruises Upgrade programme is particularly suitable for guests who wish to take the opportunity to upgrade to a higher cabin or suite category, are flexible in their choice of cabin or suite, and are equally happy with their originally booked cabin or suite should their bid not be accepted. 

Good to know: In the event of an upgrade, requests regarding specific cabin or suite numbers, facilities, deck level or side of the ship cannot be accommodated.  

If certain features of your cabin or suite are particularly important to you, or if you would like to specifically secure a higher cabin or suite category, we recommend that you contact your booking agent. There, you can check the current availability and terms and conditions for a standard upgrade to a higher category.

Yes. Even if you have booked your cruise through a travel agent, you can still take part in the Hapag-Lloyd Cruises Upgrade programme, provided you have received a personal invitation to take part. 

No. The Hapag-Lloyd Cruises Upgrade is available exclusively for confirmed bookings. The programme is not available for bookings with ‘Option’ status. 

Yes. Eligible guests may submit upgrade bids for all cabin/suite categories shown on the offers page. However, only one upgrade per cabin/suite may be accepted.  

The categories available for an upgrade bid depend on the cruise in question. Consequently, it is not possible to place bids for all cabin or suite categories on every cruise. The categories available for your trip are shown directly on the offer page. Good to know: The categories displayed on the offers page relate exclusively to the options available in the upgrade programme and may therefore differ from the cabin and suite categories available on the standard booking page. 

No. Upgrades are always to a higher cabin/suite category than the one originally booked. A different location within the same category does not constitute an upgrade under the terms of the programme. 

An upgrade bid can be submitted for each cabin/suite category displayed. However, only one upgrade bid per cabin/suite can be accepted. If several bids are submitted, Hapag-Lloyd Cruises will decide which bid to accept. 

Yes. A minimum bid is displayed on the offer page for each cabin/suite category on offer. A lower bid cannot be submitted. Good to know: The offer always applies to the entire cabin/suite and not to individual guests. 

In most cases, the highest bids for the relevant categories are accepted. However, the decision rests solely with Hapag-Lloyd Cruises. The specific criteria and procedures are confidential.  

No. The specific cabin/suite number will be allocated automatically once the bid has been successfully accepted. The location, deck, side of the ship and facilities may differ from those of the cabin or suite originally booked. The cabin or suite allocated to you may also be on a lower deck. 

Yes. You can view your current bids at any time on the bids page. Please use the invitation link you received by email. The bid may be amended or withdrawn up until the final bid submission deadline, provided it has not yet been accepted. The latest date for making a bid is three days before departure. Please note that once you have submitted your bid, we may accept it at any time. 

Confirmation that your bid has been received will be sent automatically to the email address you provided when placing your bid. Please therefore check the spam or junk mail folder of the relevant email account first. If you cannot find a confirmation of receipt there, you can log in again at any time using the link in your invitation email and check whether your bids have been successfully submitted. It is possible that a typo was made when entering the email address. The email address provided when submitting a bid cannot be changed at a later date. In this case, you can cancel your saved bids and then submit them again using the correct email address. Please check the email address you have entered carefully once more before submitting. 

If your bid is not accepted, your originally booked cabin/suite will remain unchanged. You will not receive an upgrade and there will be no additional charges. 

Yes. As long as the booking has not yet been confirmed by Hapag-Lloyd Cruises, you may amend it or cancel it in full up to three days before the start of your cruise. To do this, you can log in again using the link in the invitation email or the link in the confirmation of receipt of your bid, which you received after submitting your bid. Please note that once you have placed your bid, it may be accepted at any time. From this point onwards, it is no longer possible to make any changes to or cancel the bid. 

No. Once the bid has been accepted, the new cabin/suite will be allocated on a binding basis and the relevant upgrade surcharge will be charged. The upgrade cannot be declined afterwards. Furthermore, the entitlement to the originally booked cabin/suite is forfeited. 

Yes. The upgrade surcharge will be added to the travel price already confirmed. In the booking, the full upgrade surcharge is allocated to the first passenger in the cabin/suite. The cost will not be shared amongst other passengers. 

The credit card provided when submitting the bid will not be charged. The credit card details are used initially to validate the bid and are not stored or retained. If your bid is accepted, payment of the upgrade surcharge will be taken from the payment method on file for the booking once the rebooking has been completed, in accordance with the payment terms set out in the terms and conditions. 

The credit card details you provide when submitting your upgrade bid are required solely for the purpose of validating your bid. They are not stored or retained by Hapag-Lloyd Cruises. If your bid is accepted, payment of the upgrade surcharge will be taken from the payment method on file for the booking once the rebooking has been completed, in accordance with the payment terms set out in the terms and conditions. 

The originally booked tariff remains unchanged. This means: SILVER remains SILVER and PLATINUM remains PLATINUM. There are currently no changes to the fare structure as part of the Hapag-Lloyd Cruises Upgrade. 

If you have taken out travel insurance through Hapag-Lloyd Cruises, the sum insured will be increased by the amount of the upgrade bid. This may also lead to an increase in the insurance premium. Any increase in the insurance premium will only be charged once your upgrade offer has been accepted and the new travel confirmation/invoice has been sent. 

Yes. If your bid is accepted, you will be allocated a new cabin/suite. The new cabin/suite number is shown on the new booking confirmation. Good to know: The location, deck, side of the ship and facilities may differ from those of the cabin or suite originally booked. The cabin or suite allocated to you may also be on a lower deck. 

Yes. The booking number remains unchanged. The upgrade will be carried out as part of the existing booking.  

No. Bookings comprising several cabins or suites are currently excluded from the Hapag-Lloyd Cruises Upgrade programme. Consequently, it is not currently possible to submit an upgrade bid for such a booking. This also applies to bookings comprising several trips combined into one. 

An upgrade offer always applies to the entire cabin/suite, regardless of the number of people travelling in it. It is therefore not possible to upgrade individual guests. The upgrade can only be carried out by the person who booked the trip. 

If a cabin/suite or the entire trip is rebooked, any upgrade bids that have already been placed will be automatically cancelled and will lapse. Whether a new upgrade bid can then be submitted depends on whether you remain eligible to participate with the new booking. 

In the event of a cancellation after the bid has been accepted, the upgrade fee forms part of the travel price. In the event of a cancellation, any cancellation fees or refunds will be calculated on the basis of the increased travel price.