internet on board

Stay in touch with your loved ones!

The ships in the Hapag-Lloyd Cruises fleet are all equipped with the modern STARLINK satellite system, which provides you with a fast Internet connection on the high seas. This service is available to our guests free of charge for 60 minutes every day. You can use this time to write to your friends and family back home and share your latest pictures or surf the Internet. If you need more than an hour to tell all your stories, you are welcome to remain online for a surcharge.

Fees

One hour means the total duration of Internet use (60 minutes), regardless of how often you log in and log out. For example, you can divide this hour into three sessions of 20 minutes.
Time that is unused on one day cannot be carried over to the next day. Unused credit will expire at the end of a calendar day at 0.00 hrs (ship’s time).
For additional use of the Internet in excess of the free 60 minutes attractive Internet packages with different data volumes are available.
On board our fleet you can book the following data packages in addition:
- Data package S: 1 GB: € 19
- Data package M: 5 GB: € 69
- Data package L: 10 GB: € 119
- Data package XL: 25 GB: € 225
- Social Media package: € 5 for 24 hours (valid for Facebook, WhatsApp (without telephony), X and Instagram).
The following guests enjoy free and unlimited Internet access:
MS EUROPA: guests staying in Spa Suites, Penthouse Deluxe Suites and Penthouse Grand Suites
MS EUROPA 2: guests staying in Grand Penthouse and Owner Suites
Expedition Cruises: guests staying in Grand Suites
Use of the private ship email account is free 24 hours a day.
Each guest can have a maximum of two devices online at the same time.

Technical information

The transmission speed may fluctuate depending on the ship’s position.
Email, Internet and telephone connectivity depends on satellites and cannot always be guaranteed due to the weather and the ship’s position, in particular in extremely northerly and southerly cruising areas. In extreme regions, such as the Arctic and Antarctica, the Internet, email and telephone service may not be available on a daily basis due to satellite positioning.
Data-intensive services (such as Skype), streaming services (e.g. Netflix, Amazon Prime, YouTube), file-sharing platforms and download libraries (e.g. iTunes) cannot be used for technical reasons.