Optimised rudder A PROMAS rudder with special propeller improves the efficiency of the drive – helping us to consume less fuel and reduce emissions. Ballast water treatment Our ships are equipped with a ballast water treatment system. This stops flora and fauna in the ballast water tanks from being introduced to foreign ecosystems. E-Zodiacs Some of our Zodiacs have electric outboard motors that create no noise or exhaust gas. Catalysts Special SCR catalysts “clean” the exhaust gases produced and reduce nitrogen oxide emissions by almost 95 %. TBT-free colours The underwater paint used on our ships is free from tributyltin compounds (TBT), which can disrupt the hormone balance in various marine organisms. Marine gas oil From summer 2020, our expedition ships will completely forego heavy fuel oil and only use low-pollutant marine gas oil. We have been using this fuel in sensitive regions such as the Antarctic, Arctic and Kamchatka for some time now, sometimes going beyond the legal requirements.
Waste management The waste on board our ships is separated and disposed of or recycled by specialised companies on shore in line with international requirements. Energy management We are also optimising energy consumption beyond the ships’ engines through smart management and LED lighting, for example. Conscious route planning Eco-efficient route and sensible ship speed management enables us to reduce our fuel consumption by more than 40 %. Optimised hull Optimising the hull in the shipyard helps us to use up to 18 % less fuel – also reducing emissions. Shore power With the exception of MS EUROPA and MS BREMEN, our ships are equipped for shore power. Water management We use a special osmosis system to convert seawater into freshwater. Biological sewage treatment plants clean the waste water produced on board. Only clear water is pumped back into the ocean; any sewage sludge is appropriately disposed of on shore. Environmentally friendly lubricants Our bow thrusters and stabilisers use environmentally friendly ecological oil.
1 F r o m J u l y 2 0 2 0 o u r e n t i r e fl e e t w i r u n s o l e l y o n m a r i n e l l g a s o i l * THE PERFECT COMBINATION. Environmental measures on board. W hen it comes to environmental protection, there is rarely one all-encompassing solution. This goes for our ships, too. We combine a variety specific approaches. The symbols also of smaller and larger-scale measures indicate which of these measures are to continuously improve our environ- implemented on our other ships mental performance. These range from (see pages 6–8). design modifications that help reduce consumption to technical solutions that To ensure that we not only stay on decrease air emissions as well as various course, but even stay a nautical mile measures within our daily operations. or two ahead of the game, we engage in regular discussions. Talking to official We know that we won’t find the bodies and authorities, NGOs, experts, answers to every question overnight, the crew and (of course) our guests but we aspire to improve a little bit allows us to constantly develop new every day. All our ships are regularly sent ideas that will make our cruises both to the shipyard for maintenance and unforgettable and more sustainable. modernisation, allowing us to imple- ment new technologies at relatively With this brochure, too, which has short notice. We consider all environ- been printed as a small edition, we are mental aspects when planning our new committed to the most environmentally ships – most recently the ships in our friendly standard currently available. The new expedition class. The illustration entire production process is climate- on the previous page shows some neutral and has been certified accord- ing to the Blue Angel standard, which of course also includes the choice of a special kind of recycled paper. * This brochure is currently being updated. All text sections covering the switch to marine gas oil will be edited accordingly – until then, please click here for further information. (As at: 30 September 2019)
2 10 19 Interview: Planning new routes is very challenging – but the joy is even greater when a new cruise is born. Our e-Zodiacs with electric outboard motors are revolutionising excursions – with no noise or exhaust gases. EDITORIAL ........................................................................................... 4 THE THRILL OF NEW HORIZONS – SINCE 1891 ........................................... 5 HIGH SEAS AND THE HIGHEST LUXURY ................................................... 6 CLOSE TO THE WONDERS OF NATURE. .................................................... 7 THE PERFECT BALANCE OF EXPERTISE AND EXPERIENCE ........................... 8 THE MOST EXCLUSIVE FORM OF FREEDOM .............................................. 9 FROM THE ROUTE IDEA TO THE CRUISE INTERVIEW .................................. 10 THE RIGHT ROUTE FOR EVERY DREAM ................................................... 12 AN ITINERARY FOR A SUSTAINABLE TOMORROW ..................................... 14 THE COURSE IS CLEAR ......................................................................... 15 ENVIRONMENTALLY UP TO DATE INTERVIEW ........................................... 16 ENVIRONMENTAL TECHNOLOGY ON BOARD ........................................... 18 SPOTLIGHT: A NEW WAY TO POWER CLEAN EXCURSIONS ���������������� 19 MODERATION – THE KEY TO TOURISM INTERVIEW ....................................20
3 28 30 Less is more – particularly when it comes to plastic. We have changed tack and drastically reduced our single-use plastics. We want to protect what fascinates us. Soon our expedition ships will completely forego heavy fuel oil on all their routes. A SLOWER PACE OF EXPLORATION ....................................................... 22 MAINTAINING THE BALANCE ................................................................23 GOING WITH THE FLOW .......................................................................24 SP OTLIGHT: SOME TIME S LE SS IS MORE ��������������������������������������� 26 ORGANICS ON BOARD......................................................................... 27 TO PROTECT THE OCEANS ....................................................................28 REGULATED DOWN TO THE SMALLEST DETAIL .........................................29 SP OTLIGHT: MARINE GA S OIL – FOR A MORE SUSTAINABLE ROUTE ����� 30 SLOW TRAVEL FOR THE BRYDE’S WHALE ................................................ 31 A CONTINENT OF EXTREMES INTERVIEW ................................................. 32 WIDE-RANGING COMMITMENT ............................................................ 34 ACHIEVING MORE TOGETHER ...............................................................35 FOR DIALOGUE AND BINDING STANDARDS ........................................... 36
DE AR GUESTS, Travelling on one of our ships opens up a whole new perspec- tive on the world. Once you have witnessed the beauty of vast oceans, dramatic coastlines and remote archipelagos for yourself, you will have no doubt that these treasures are worth protecting. This is a cause dear to our hearts and we are aware of the responsibility that we bear as part of the tourism industry. And so our cruises aspire to do more than simply provide unforgettable experiences: be it a relaxing cruise to a per- sonal dream destination or a thrilling expedition to the most remote corners of the world, respect for nature and the environment is an integral part of our concept. As well as setting standards in route planning, quality and on-board service, we also lead the way with our responsible approach to natural resources. From July 2020, we will use low-pollutant marine gas oil on our expedition ships in all cruising areas and will forego heavy fuel oil entirely. This is an important step – along with many other large- and small- scale measures we are implementing. Read on for more information on these measures and where the journey will take us. Yours sincerely, Karl J. Pojer CEO Hapag-Lloyd Kreuzfahrten GmbH
5 THE THRILL OF NEW HORIZONS – SINCE 1891. Facts and figures. F rom Hamburg to the world – it has been around 130 years since HAPAG Director Albert Ballin invented the cruise. All these years later, we are driven by the same values: a pioneering spirit and a passion for the world and its wonders. With two luxury ships, a soon-to-be fleet of three expedition ships and a private jet, we offer our guests special cruises to the world’s most beautiful and exceptional destin- ations – unique experiences included. ALBERT BALLIN PRIVATE JET € 332.5 M TURNOVER**** FLEET OF SHIPS MS EUROPA MS EUROPA 2 MS BREMEN* HANSEATIC nature HANSEATIC inspiration** HANSEATIC spirit*** AROUND 265 EMPLOYEES APPROX. 500 DESTINATIONS PER YEAR BASED IN HAMBURG, GERMANY * Until the end of April 2021. ** From autumn 2019. *** From May 2021. **** Financial year 2017–2018.
6 HIGH SE A S AND THE HIGHEST LUXURY. On MS EUROPA and MS EUROPA 2. Ship category 5-stars-plus 5-stars-plus Commissioning September 1999 May 2013 Gross tonnage 28,890 42,830 Passenger capacity 400 500 Length 198.60 m (651.60 ft) 225.38 m (739 ft) Beam 24 m (79 ft) 26.70 m (87 ft) Draught 6.20 m (20.30 ft) 6.30 m (20.60 ft) Crew 285 > 370 Speed max. 21 kn. max. 21 kn. MS EUROPA MS EUROPA 2 T he EUROPA has received the top 5-stars-plus* rating from the respected Berlitz Cruise Guide every year since it was commissioned in 1999, offering the highest standard of The EUROPA 2 offers the greatest comfort and modern luxury in a relaxed atmosphere. Like its sister ship, it has been consistently awarded 5-stars-plus* by the Berlitz cruise experiences. Following extensive modernisation, the Cruise Guide, offering its guests contemporary, luxurious luxury ship will be a little more casual while retaining its core design and a feeling of relaxed elegance. With spacious values of perfect hospitality and personal service. Cuisine will suites, seven restaurants offering a diverse range of cuisine, remain very important on the EUROPA – one particular high- and exclusive wellness and comprehensive sports facilities, a light being THE GLOBE by Kevin Fehling, the new on-board cruise on the EUROPA 2 will exceed even the highest expect- restaurant from three-star chef Kevin Fehling. The likewise ations. Modern entertainment – comprising music from new Pearls restaurant will further enhance the ship’s culinary classical to pop, comedy, fascinating talks and breathtaking portfolio. The holistic EUROPA Refresh fitness and well-being acrobatics – ensures that guests will remember their experi- concept will ensure the right balance of relaxation and activ- ences on board as vividly as their moments on land. ity with an innovative programme of classes and nutrition workshops. Naturally, the EUROPA also offers a wide variety of entertainment: carefully selected artists who have appeared on the world’s greatest stages regularly give inti- mate performances exclusively for our guests. ** ** ** ENVIRONMENTAL PERFORMANCE For an explanation of the symbols, see the fold-out page at the front. * As at 2019, ** applies to EUROPA 2 only.
7 CLOSE TO THE WONDERS OF NATURE. With the new expedition class. Ship category 5-star-standard Commissioning May and autumn 2019, and May 2021 Gross tonnage 15,650 Passenger capacity 230 (199 for Antarctic expeditions and cruises around Spitsbergen) Length 138 m (453 ft) Beam 22 m (72 ft) Draught 5.60 m (18 ft) Crew ~ 175 Speed max. 17.1 kn. W ith our three new ships, the HANSEATIC nature, HANSEATIC inspiration* and HANSEATIC spirit**, we are establishing a new expedition class. These structurally glaciologists and historians will take them up close to the wonders of nature and the special features of the region. They will also be provided with fascinating information about identical ships are fast, manoeuvrable, cutting-edge and expedition destinations around the world in the on-board offer a unique combination of true expedition experience with HanseAtrium, where the experts give daily presentations, and the comfort and service of our luxury ships. They are “inspired in the Ocean Academy, where cutting-edge information by nature”, a concept reflected throughout each ship. Par- technologies can be used to explore experiences in more ticularly spacious open decks, two extendible glass balconies depth. Each ship has three restaurants offering international and access to the foredeck enhance the feeling of getting gourmet cuisine and flexible mealtimes. To boost their energy close to nature. Whether cruising to the polar regions or levels, guests can visit the spacious pool area with a counter- tropical climes, guests on board the HANSEATIC nature, current system, the OCEAN SPA with saunas, a relaxation HANSEATIC inspiration and HANSEATIC spirit will be accom- area, massages and beauty treatments, and a fitness area panied by experienced expedition teams. A team of up to 16 with a dedicated host – panoramic view included. people including high-calibre experts such as biologists, ENVIRONMENTAL PERFORMANCE For an explanation of the symbols, see the fold-out page at the front. * From autumn 2019, ** from May 2021.
8 THE PERFECT BAL ANCE OF E XPERTISE AND E XPERIENCE. On a voyage of discovery with MS BREMEN. Ship category 4 stars* Commissioning 1990 Gross tonnage 6,752 Passenger capacity 155 Crew 100 Length 111.50 m (366 ft) Beam 17.25 m (56.60 ft) Draught 4.80 m (15.70 ft) Speed max. 15 kn. H apag-Lloyd Cruises has made expedition history with numerous pioneering feats on board the BREMEN**. Whether in polar regions or exotic waters, the BREMEN visits delighted to share their in-depth knowledge of the spectacu- lar natural events along the route. As on our other expedition ships, our “voyages for young explorers” offer a concept of the smallest ports, bays and rivers on educational excursions. age-appropriate learning for guests aged between 10 and 17, Small passenger numbers enhance the personal and informal turning an expedition into a fascinating experience for the atmosphere on board and turn the 4-star expeditions into whole family. even more intensive experiences. As do the experts, who are ENVIRONMENTAL PERFORMANCE For an explanation of the symbols, see the fold-out page at the front. * According to the Berlitz Cruise Guide 2018. ** The BREMEN will continue to take our guests on expeditions until the end of April 2021, when it will be replaced by the HANSEATIC spirit, the third ship in our new expedition class.
THE MOST E XCLUSIVE FORM OF FREED OM. Take off with the ALBERT BALLIN private jet. I n addition to our cruises by ship, we offer exclusive jour- neys by air independent of regularly scheduled flight con- nections for guests with a real thirst for exploration. These as low as possible. Specific measures include maintaining a consistent speed during taxiing (using just one turbine when- ever possible) and optimally planned routes to avoid flying extraordinary travels aboard the ALBERT BALLIN private jet unnecessary miles. take a maximum of 46 guests to the world’s most beautiful destinations. An experienced tour guide, a five-person service team, experts with specialist knowledge of the area and an on-board doctor attend to passengers’ every need. Guests spend each night in selected hotels and lodges. As part of our comprehensive service, we collect guests’ visas, offer check-in without a wait and arrange events and programme items in selected destinations exclusively for our guests. As on our ships, we consider the environment wherever pos- sible. We charter the ALBERT BALLIN from a subsidiary of Iceland Air, one of the few airlines worldwide with an environ- mental management system certified in accordance with ISO 14001. The crew are also trained to keep fuel consumption
10 FROM THE ROUTE IDE A TO THE CRUISE. Isolde Susset, Director of Expedition Cruises and Travel, reports on the challenges of route plan- ning, the environmental requirements to be considered and the joyous feeling when lengthy preparations give birth to a new cruise. You manage the Expedition ideas and planning routes to calcu- Who do you work with when Cruises and Travel department lating prices, from shipyard planning developing plans and to what at Hapag-Lloyd Cruises� What to yield management, and from mar- extent do you consider environ- exactly does that entail? keting to on-board edutainment. We mental and climate protection? want our guests to feel at home and to Within Expedition Cruises, I am respon- leave the ship at the end of the cruise Environmental and climate protection sible for product management for with a feeling of joy and many new play a major role. The experts who our expedition fleet – the HANSEATIC impressions as well as experiences. The accompany our cruises are particularly nature, the HANSEATIC inspiration, second area for which I am respon- focused on this. And it’s also import- the BREMEN and (from 2021) the sible – Travel – covers flight and on-shore ant to our guests – throughout their HANSEATIC spirit as well. My team arrangements. For example, we cruises, they will experience the beauty and I do everything – from developing research, plan and purchase all shore of nature up close while also learning “OFFICIAL APPROVAL IS REQUIRED FOR EXPEDITION CRUISES, WHICH REQUIRES US TO MEET VERY HIGH STANDARDS.” a great deal about the challenges of a particular region. Thorough plan- ning and networking with partners are also key. We are a member of IAATO and AECO*, the two most important organisations for cruises in the Arctic regions. We work with many people and partners to turn a route idea into excursions and pre-/post-cruise pro- a cruise. As well as regional experts, we grammes for the entire fleet along with require official approval for expedition the flights we offer our guests for their cruises. This varies from country to cruises – all around the world. To do country and requires us to meet very this, we work with our airline partners high standards. Cruises to the Arctic and many travel agencies worldwide. regions are subject to particularly From changing passengers in Ushuaia/ strict regulations. Every cruise to the Tierra del Fuego to private tours in the Antarctic must be approved by the Sistine Chapel, our tasks are varied and German Federal Environment Agency change every day, which is what makes (UBA) and subsequently documented. our work so exciting. In the Arctic and Antarctic, we must fulfil high environmental standards and requirements such as well-documented water and waste management, plan As Director of Expedition Cruises and Travel for 15 years, Isolde Susset has been using her expertise and passion to develop a series of new cruises for our guests. * According to AECO’s statutes, we are Provisional Member during the first year.
our consumption efficiently, follow fuel chatka. From July 2020, our entire ex- not necessarily to the same extent if purchase rules and codes of conduct pedition fleet will run on this fuel 100 % we plan to visit a tiny Pacific island in for visits ashore, and much more. Nat- of the time. urally, we fulfil these requirements and in some cases go beyond the required Micronesia. They would be surprised to hear that we have to set binding sched- ules two years before we arrive. It’s standards. To give one example, we What are the challenges of plan- like a big jigsaw with nautical, official have been foregoing heavy fuel oil in ning cruises in remote regions and and tourist pieces. You have to com- the Arctic in favour of low-pollutant how long does it take to get from municate a lot, exchange information marine gas oil since 1993, long before the idea for a new route to the and always be open, otherwise you’ll legal requirements were introduced. maiden voyage? We also do this in other sensitive quickly hit a wall. It takes years to make some ideas a reality – such as the North regions such as the Antarctic and Kam- Apart from navigation charts, there is East Passage, which we were the first “YOU HAVE TO COMMUNICATE A LOT, EXCHANGE INFORMATION AND ALWAYS BE OPEN – OTHERWISE YOU’LL QUICKLY HIT A WALL.” often very little information available non-Russian passenger ship to travel. about seldom-visited regions, even That took ten years to plan, and it feels today. You can’t draw on the experi- even better when a cruise like that ences of other ships, so you need to becomes a success and our guests are have good contacts or find people who happy. This is what motivates us and know the area well and can help us to this is what we put all our energy and make our cruise a reality. We have to creativity into every day. plan in the very long term, although
12 THE RIGHT ROUTE FOR EVERY DRE AM. Our cruising areas.* E xplore the whole world on board our ships. Whether a relaxing luxury cruise in the summer, an excursion to the other side of the world or an adventure in the endless ice, we take our guests to places that show nature and culture at their most beautiful. This map shows selected destination highlights. For those who are struggling to choose, we also offer a unique opportunity to travel around the world by sea. * We are constantly developing new routes and adding new cruising areas to offer our guests unique experiences year after year. All current cruises can be viewed online: www.hl-cruises.com/destinations.
14 AN ITINER ARY FOR A SUSTAINABLE TOMORROW. Our sustainability strategy. W e want to protect what fascinates us. In order to fulfil our responsibility to the environment and its many wonders, we employ a number of measures large and small continue to experience the most beautiful parts of our planet in all their glory – in the future as well. We concentrate on three areas of action that complement one another, allowing both on our ships and on land. We aim to make our cruises as us to make the greatest possible impact. environmentally friendly as possible so that many people can Reducing consumption Respecting people and emissions and nature Considering the environment together Reducing air emissions is one of Visiting the world’s most remote Major tasks can’t be solved alone, the greatest tasks in protecting corners comes with a particular which is why we join with our part- the climate. There are two keys to responsibility. We want to give our ners, employees and guests to success here: using less fuel and guests the opportunity to experience tackle the issue of environmental using fuel that contains as few these exceptional places and regions protection – by informing them, pro- pollutants as possible. We do both – without changing them. This goes viding clarification and constantly and on the following pages, we both for the flora and fauna and searching for new solutions. If we explain how. for the people who live there – and are all prepared to take that extra is reflected in our sustainable shore step, we will achieve our goals more excursions and targeted support for quickly as a team. local communities, for example.
Certificates We have voluntarily chosen to make MS EUROPA 2 the first cruise ship world- wide to be assessed in line with the IMO’s Energy Efficiency Design Index (EEDI). The certificate confirms its comparatively low CO₂ emissions: 31 % less than cruise ships of a similar size. EEDI classification is now compulsory for new ships, which means that our new expedition ships also fulfil the requirements. The renowned classification society DNV-GL has awarded the Environmental Passport – Operation to all our ships. This documents Hapag-Lloyd Cruises’ commitment to running its fleet as sus- tainably as possible. Very few cruise ships hold an Environmental Passport. DNV-GL reviewed the emissions of our ships along with other environmentally relevant data and has confirmed that we are below the defined limits. Every ship in our fleet is certified in accordance with ISO 14001, the inter- national standard for environmental man- agement systems. Published in 1996 by the International Organization for Stand- 15 THE COURSE IS CLE AR. Our guiding principles. O f course, we are not the only ones considering how to make ships and cruises more environmentally the moment, these include the North and Baltic seas, the Antarctic and the Mediterranean, among other areas. ardization and most recently amended in friendly. Leading the way is the Inter- 2015, this standard defines requirements national Maritime Organization (IMO), The IMO does not focus solely on pro- for environmental management systems the specialised agency of the United tecting the oceans – it also aims to that can be used to improve environmen- Nations, which sets guiding principles ensure a significant reduction in air tal performance, fulfil legal and other obli- and gets international agreements off pollution: by 2050, global CO₂ emissions gations and meet environmental goals. the ground. One of its main priorities is by ships are to be reduced by at least to minimise marine pollution caused by 50 %. Strict limits are already in place Every ship in our fleet has the Polar Ship ships and to avoid it entirely where pos- in Emission Control Areas (ECAs) – a Certificate� Awarded in line with the sible. One of the key sets of regulations form of environmental zone – for the IMO’s Polar Code, this certification is designed to achieve this is MARPOL, a sulphur content of fuel and the emis- mandatory for ships that travel to the convention valid throughout the world. sion of nitrogen oxides, for example. polar regions. It is intended to further Among other things, this prohibits From 2020, ship emissions both within increase the safety of ships and thus to companies from disposing of waste and outside ECAs may have a sulphur offer even greater protection to these such as plastic, metal and paper by content of max. 0.5 %. This is signifi- sensitive environments. dumping it in the ocean. MARPOL can cantly lower than the average of 3.5 % also be used to identify special areas in in conventional heavy fuel oil. which even stricter provisions apply – at
ENVIRONMENTALLY UP TO DATE. Resource and Sustainability Manager Andreas Hey explains the measures employed by Hapag-Lloyd Cruises to protect the environment – and the greatest challenges they present. opments at an early stage and can even help to shape some of these developments. For example, I am involved in the Technical and Environ- mental Regulations committee, which is constantly exchanging information As Resource and Sustainabil- ity Manager, Andreas Hey is responsible, among other duties, for ensuring that all environ- mental regulations are fulfilled. You work as Resource and on topics relating to safety and sus- Sustainability Manager at tainability – such as new regulations Hapag-Lloyd Cruises� What in specific ports, new laws or require- does this role entail? ments for technical equipment on ships. I report to the management on Sustainability management mainly a regular basis and work with them focuses on ensuring that we fulfil all to define our company’s environ- applicable regulations worldwide. mental goals. Resource management Changes are constantly being made tasks include managing risks and and my task is to bundle the relevant fuel hedging. information and make it available to my colleagues and our technical ship manager. This allows us to ini- What are Hapag-Lloyd Cruises’ tiate measures as soon as regula- goals for environmental and tions change. It is also important to climate protection? hold regular discussions with the TUI Group and the Cruise Lines Interna- One key goal is to continuously tional Association. We are a member improve our emissions. To achieve this, of CLIA, a global body representing we are already using SCR catalysts the interests of cruise operators. We on the EUROPA 2 and our new exped- receive information on current devel- ition ships and use cold ironing during
17 When it comes to sustainability, there are obligations – things required by law – and then there are voluntary measures� To what extent does Hapag-Lloyd Cruises implement measures voluntarily? In many areas, our own measures go beyond the legal requirements. One example is our decision to forego heavy fuel oil in particularly sensitive regions – we have been doing this since 1993 in some areas, long before the legal requirements were introduced. We are also reducing single-use plastic items such as cocktail stirrers and lay times in ports that provide this option. From July 2020, our expedition fleet will use no heavy fuel oil what- soever in any cruising area or on any route. NABU (Nature And Biodiversity Conservation Union) has recently recognised this by stating publicly “FROM JULY 2020, OUR EXPEDITION FLEET WILL USE NO HEAVY FUEL OIL WHATSOEVER IN ANY CRUISING AREA OR ON ANY ROUTE.” that we are pioneers compared to One example is the use of Preval straws before this is enshrined in law. other cruise operators. We are also water-saving systems, which we can We want to continue along this path consciously reducing the speed at use to reduce water consumption and to gradually identify more areas in which our ships travel. This requires on board without compromising which we can employ alternatives to less fuel and lowers CO₂ emissions in on comfort. better preserve resources. the process. What other specific measures and areas of action do you have, and what are their challenges? Using new ships allows us to act more sustainably from the outset with design modifications and cutting-edge environmental tech- nologies. While it may often be challenging, we can also implement measures on ships retrospectively to make important changes – with structural restrictions, of course.
ENVIRONMENTAL TECHNOLO GY ON BOARD. What we do to optimise our ships. W e employ state-of-the-art environmental technol- ogies on board our ships to help protect nature. These include SCR catalysts, which are currently used on the EUROPA 2 and on our new expedition ships the HANSEATIC nature, HANSEATIC inspiration and HANSEATIC spirit. They reduce nitrogen oxide emissions by almost 95 % and also filter particulates out of the ship’s exhaust gases. Before they left the shipyard, we also equipped the EUROPA 2 and the ships in our new expedition class for connecting to shore power also known as cold ironing. The benefit is clear: if shore power can be used during a ship’s lay time in a port, then its own generators can be switched off, significantly reducing fuel consumption and therefore emissions. However, only a few ports around the world currently offer shore power. We have also fitted our new expedition class with PROMAS rudders, which help us to use less fuel. In highly simplified terms, the propeller thrust – its propulsive power – is improved by optimising the flow of the water in and out. Ultimately, efficiency is improved by around 5 % on average, which also reduces air emissions. How does the catalyst work? Selective Catalytic Reduction converts the nitrogen oxide in exhaust gas into natural nitrogen and water with the aid of a safe, synthetic urea solution, render- ing it virtually harmless.
19 A NEW WAY TO POWER CLE AN E XCURSIONS. Harnessing electric mobility. F or many guests, excursions and trips ashore in practic- ally untouched areas are the highlight of cruises on our expedition ships. There can be no more intensive way to conventional 80 h.p. machine while generating no noise or exhaust gases. Quiet boats are particularly useful for wildlife sightings. However, it is not yet possible to replace all Zodiacs experience the shores of the Amazon or the icy worlds of the with electric models – the charging station makes e-Zodiacs Antarctic than by travelling just a few centimetres above heavier, low temperatures affect battery life and they take the surface of the water. And this is exactly what we offer in several hours to charge. For safety reasons alone, it is there- our small, robust and manoeuvrable Zodiacs, rubber boats fore important that we have traditional Zodiacs on board so perfectly designed for extreme conditions. Here, too, we rely that we can refuel quickly and simply if required. However, we on high tech to accommodate nature as much as possible: are confident that this environmental investment will pay off some of the Zodiacs in our fleet are fitted with electric drives. and that our experiences with e-Zodiacs will lead us to use Their outboard motors offer the same performance as a them on more excursions in future.
20 MODER ATION – THE KEY TO TOURISM. Thilo Natke, captain of the HANSEATIC nature, talks to us about the unusual conditions in the polar regions and tells us why the Arctic and Antarctic remain so fascinating after all these years. What makes an expedition cruise to sensitive regions like the Ant- arctic so special? In the polar regions, we travel without a fixed itinerary. While the route for a “normal” cruise is defined before it begins, the captain of an expedition cruise must pay closer attention to the weather and ice conditions and alter the course where necessary – some- times several times a day. This requires me and my crew to be extremely flex- ible. We can’t influence the weather, so we need to be prepared for all eventu- alities and to spontaneously respond to the local conditions. It’s demanding but also a lot of fun. People sometimes ask whether What makes an expedition cruise guests, give presentations on board we should be travelling to sensi- different from a regular cruise? and join in with the shore excursions. tive areas like the Antarctic at Naturally, the pioneering spirit of the all� With all your experience and Above all else, our guests appreci- routes also plays a role. For many knowledge of the local conditions, ate the opportunity our expedition people, a cruise like this is a long-cher- how would you respond? cruises offer to really get to know a ished dream. For me and my crew on region through intensive experiences. the bridge, cruises to remote corners Ultimately, all tourism should be main- They want to expand their knowledge of the planet require a high degree tained at a healthy level. In sensitive and explore regions visited by very of preparation and flexibility. I totally areas like the polar regions, however, few others. The experts that travel understand how fascinating these requirements are particularly strict, and with them – including biologists, gla- special cruises can be. My first cruise rightly so. For example, a maximum of ciologists and geologists – share their on an expedition ship took me to the 100 people are allowed ashore in the knowledge of the destinations with the Antarctic and left a lasting impression. Antarctic at any time, so we always
21 split guests into two groups. There are remain manageable. I have been trav- strict codes of conduct and everything elling to the polar regions since 1990 we do there is regulated by the author- and am convinced that it is impor- “MANY GUESTS RETURN HOME WITH NEW KNOWLEDGE AND A DIFFERENT UNDERSTANDING OF THE CHAL- LENGES OUR PLANET IS FACING.” tant to offer tourism in moderation. From the outset, I have watched many guests return home with new knowl- edge and a different understanding of the challenges our planet is facing. They are deeply touched by the beauty and diversity of nature. Many of them change their habits at home and advo- cate for these regions in a variety of ities. Interest may be growing in exped- ways. In a sense, they return home as ition cruises into the ice, but the ambassadors for the regions we visit. number of cruises in these areas will Thilo Natke has been captain- ing Hapag-Lloyd Cruises ships for 22 years.
22 A SLOWER PACE OF E XPLOR ATION. How avoiding top speeds preserves the environment. T he less fuel we consume, the fewer emissions enter the air. The ideal ton of fuel is one that goes unused. Luckily, there is a simple formula we have been using for some time: REDUCING THE SPEED BY JUST FOUR KNOTS CAN SAVE OVER 40 % FUEL. by avoiding top speeds, we save an above-average amount of fuel. Four knots can save no less than 40 %. And guests can relax a little more as they enjoy the wonders along the route. between two destinations. Of course, we don’t want our Careful route planning also helps to optimise fuel consump- ards and offer unique experiences and will continue to do tion. Wherever possible, we choose the shortest route so in future. guests to miss out on any highlights: our routes set stand-
23 WE PREVENT INVASIVE SPECIES FROM BEING INTRODUCED TO FOREIGN ECOSYSTEMS IN THE BALLAST WATER. MAINTAINING THE BAL ANCE. Treating ballast water protects flora and fauna. L ike all cruise ships, our ships use ballast water tanks to help maintain an optimal position in the water at all times – regardless of our fuel levels, the number of guests on board or how many provisions we are carrying. These tanks can be used to take on and get rid of seawater to adjust the weight as necessary. Naturally, the water brought on board will contain smaller organisms such as algae and jellyfish. These would normally travel in the tanks for many nautical from happening, all our ships have a ballast water treatment miles and then be released in another location the next time system, which plays an important role in protecting ecologic- the ballast water is exchanged. This runs the risk of introduc- ally sensitive regions. Binding legal standards are expected ing them to foreign ecosystems where they could disturb the to be introduced in 2021 – requirements that we are already sensitive balance of flora and fauna. To reliably prevent this meeting voluntarily and on principle.
24 FRESHWATER TRE ATMENT EATING/DRINKING BATHROOM/SHOWER POOL WASHING SANITATION + Cl DISINFECTION (CHLORINE) + Ca + Cl REVERSE OSMOSIS AN ULTRA-FINE MEMBRANE HOLDS BACK SALT, BACTERIA AND SUSPENDED SEDIMENT MINERALISATION AND DISINFECTION (CALCIUM AND CHLORINE) WATER TANK 1,000 m3 (35,315 ft3) + Cl DISINFECTION (CHLORINE) WATER TAKEN FROM THE OCEAN WATER TAKEN FROM ASHORE G OING WITH THE FLOW. Water and waste water. O ur ships use a huge amount of water, from guests’ showers to the on-board kitchens and cleaning. Fresh- water is a precious resource wherever you go, but particu- purposes as well as many others. The water is placed under high pressure and pressed through a very fine membrane with pores nanometres in size. In principle, this works like an larly at sea, which is why we use a special osmosis system to ultra-fine filter that holds back the salt as well as bacteria convert seawater into freshwater. Removing the salt from and other substances and particles. the seawater allows it to be used for the above-mentioned
WA STE WATER MANAGEMENT 25 BLACK WATER ALL WASTE WATER IS COLLECTED GREY WATER IN MIX TANKS A FILTER REMOVES BACTERIA AND SUSPENDED SEDIMENT FROM THE PRE-CLARIFIED WATER A MULTI-STAGE BIOLOGICAL AND CHEMICAL PROCESS TAKES PLACE IN THE BIOREACTOR REMAINING SEWAGE SLUDGE IS STORED SEPARATELY SEWAGE SLUDGE CLEAR WATER IS PUMPED BACK INTO THE OCEAN PROPER DISPOSAL ASHORE Naturally, there is also a great deal of used water that needs plants on land. Following this treatment, only totally clean to be cleaned. Our ships are therefore equipped with state- water finds its way back into the ocean. The small amount of of-the-art waste water treatment systems that perform just sewage sludge remaining is disposed of in an environmentally as well and work in a similar way to large sewage treatment friendly manner.
26 SOMETIMES LESS IS MORE. How a smart tap saves lots of water. Water is one of the most important resources our planet pro- vides for us. But very few of us know how much water we use in our simple everyday activities: washing our hands once can quickly use two and a half litres*. To make a difference, we equip the taps on all our ships with an “aerator”. This small nozzle is screwed onto the tap and reduces the water used by up to 70 %. The water volume and pressure feel exactly the same as before the aerator was installed. This is just one example of how we can use resources responsibly and feel good at the same time. AN AERATOR REDUCES WATER CONSUMPTION BY AN IMPRESSIVE 70 %. * Source: Hamburg Wasser.
27 ORGANICS ON BOARD. Sustainable care and delights. W herever possible, we use selected organic products on board the ships in our new expedition class – be it in the kitchens, the spa or the cabins. As well as consid- ering where the raw materials have come from, we pay particular attention to packaging that offers ecologically sound disposal. Organic coffee Textiles – fair for people Organic inside and out: from an organic capsule and the environment our cosmetics When our guests feel the urge for a cup The bed linen and all towelling items on The cabins on the new expedition of good coffee, their cabins offer an board our new expedition ships are ships are stocked with certified alternative to classic Nespresso pods. certified according to the Global natural cosmetics developed specially The new expedition ships are stocked Organic Textile Standard (GOTS). These for us. What makes them special is that with Feel Good Coffee pods, which are internationally recognised guidelines the tubes have a bioplastic content of 100 % biodegradable and compostable. guarantee sustainable textile produc- 95 %, which consists of sugar cane From autumn 2019, the luxury ships will tion – from the organically grown, and FSC-certified waste wood and can, feature compostable pods created natural raw materials to environmen- of course, be recycled. This reduces the specially for Hapag-Lloyd Cruises by tally and socially responsible manufac- CO₂ footprint of each tube by 30–40 % Becking, the traditional coffee roasting turing and transparent labelling. compared with petroleum-based company. Both varieties are filled with top-quality organic coffee (Becking’s capsules are also available with regular coffee) and help to reduce aluminium and plastic waste. tubes. The spas on the new expedition ships will also pamper our guests exclusively with premium natural cos- metics comprising plant ingredients and vegan formulas.
TO PROTECT THE O CE ANS. Less plastic – more sustainability. Y ear after year, several million tons of plastic (most of it from the land) ends up in the ocean*, where it damages marine mammals, fish and seabirds in particular. for example. Oxygen is produced by plankton, microbes and above all by algae. Plastic waste is collected separately on board our ships and sent for recycling on land. And yet there is more we can do: we are reducing the unnecessary use of plastic on all cruises, foregoing plastic bags, straws and cocktail stirrers and using alternatives made from wood. We are using sustainable alternatives to plastic in other areas, too: the kayaks on board our new expedition ships are At some point, it even makes its way back into our food made from HTP, a particularly high-quality and long-lasting chain as microplastics, a widely discussed topic. The polyethylene. No waste is created when the boat hulls are oceans must be protected, not least because they provide manufactured – and the manufacturer takes them back free us with up to 70 % of our oxygen – far more than forests, of charge for recycling. * Sources: “Plastikmüll im Meer”, GEOMAR Helmholtz-Zentrum für Ozeanforschung Kiel, 2018; “Plastic waste inputs from land into the ocean”, Science, 2015.
29 REGULATED DOWN TO THE SMALLEST DETAIL. Waste management on board. FOOD WASTE SPECIAL WASTE RECYCLABLE WASTE SHREDDING INCINERATION GLASS, ALUMINIUM AND PLASTIC OUTSIDE THE TWELVE- NAUTICAL-MILE ZONE: FOOD REMAINS SMALLER THAN 25 MM (0.9 IN.) GO INTO THE OCEAN ASHES SHREDDING AND COMPACTING DISPOSAL BY SPECIALIST COMPANIES ON SHORE W aste accumulates wherever people spend extended periods of time. For example on board our ships. How we deal with this waste is regulated by law down to the year. In addition, some countries like the USA and Australia have enacted even stricter national rules that we must adhere to when we call at their ports. To keep things in order, tiniest detail – naturally, Hapag-Lloyd Cruises sticks to every waste is sorted comprehensively on board all our ships – the single one of these rules. The most important internationally graphic above shows exactly how it works. This waste is then binding set of regulations is the International Convention for disposed of by specialist companies on shore. Of course, it is the Prevention of Pollution from Ships, or MARPOL for short. better not to produce waste in the first place. To give one Compliance with these regulations is documented on board example, we consciously aim to waste as little food as pos- in great detail and closely monitored by the authorities. The sible: meals are prepared to order in the a la carte restaurants most important rule is that disposing of plastic, oil or other on board our ships and we do not lay out large dishes of food substances in the ocean is a criminal offence worldwide. in the buffet restaurants; instead, we mainly use live cooking These regulations become more stringent practically every stations where food is freshly cooked for our guests.
MARINE GA S OIL – FOR A MORE SUSTAINABLE ROUTE. Our expedition cruises will completely forego heavy fuel oil in future. From July 2020 our entire fleet will run solely on marine gas oil* single nautical mile. Taking this step makes us pioneers among cruise operators; indeed, we are far below the global sulphur limit of 0.5 % that will come into effect B eautifully untouched, the most remote corners of our world deserve particular protection. When cruising in the Arctic, Antarctic, Kamchatka, Greenland, Alaska and Hawaii, we therefore use low-pollutant marine gas oil and have been in 2020. consistently foregoing heavy fuel oil in some cruising areas for more than 26 years – despite considerable additional costs and no legal requirements. A responsible attitude to the environment is one of our highest priorities, and so now we are going one step further: from July 2020, our expedition ships MS BREMEN, the USING MARINE GAS OIL REDUCES HANSEATIC nature, HANSEATIC inspiration and HANSEATIC SULPHUR OXIDE EMISSIONS BY UP TO 85 % spirit will run solely on low-sulphur marine gas oil with a AND PARTICULATES BY UP TO 30 %. sulphur content of 0.1 % in all cruising areas and for every * This brochure is currently being updated. All text sections covering the switch to marine gas oil will be edited accordingly – until then, please click here for further information. (As at: 30 September 2019)
31 SLOW TR AVEL FOR THE BRYDE’S WHALE. Conservation campaign in New Zealand. W hales are one of the most fascinating creatures in our oceans, and an encounter with these magnificent mammals is often an absolute highlight for our guests. Seeing a whale is always a very special experience, even for collide with ships) the space they need. By adjusting the the captain and crew, making it all the more important to speed of the ship and reporting sightings, we aim to stop this protect their habitats and treat them with respect at all from happening. The Bryde’s whale is a smaller, fairly unknown times. In the Hauraki Gulf off the coast of Auckland, we are relative of the blue whale – and yet it is endangered. We are quite literally putting the brakes on as part of a special cam- delighted to be part of this initiative by the International paign to protect Bryde’s whales. Instead of travelling at the Fund for Animal Welfare (IFAW) and to give ourselves and our usual 14 knots, we slow down to around ten knots to give the guests a little more time to enjoy the panorama in the local whale population (which unfortunately sometimes Hauraki Gulf.
A CONTINENT OF E XTREMES. Antarctic cruises are subject to strict environmental requirements – Dr Heike Herata from the German Federal Environment Agency (UBA) explains why this is, what is required of tour oper- ators and what makes the south polar region so unique. Every Antarctic cruise must be 4,000 people in the Antarctic summer mental impact of scientific, tourist and approved by the UBA� Why is this, from November to February and around all other activities in the Antarctic are and can you provide a brief over- 1,000 people in winter. examined; the German Federal Environ- view of the Antarctic’s special ecological features? ment Agency (UBA) implements the regulations and ensures that they are The Antarctic is a continent of ex- company fulfil to be allowed to What requirements must a cruise fulfilled. tremes with climatic conditions unique visit this special place? Tourist activities have become much throughout the world. The main- land spans more than 13 million km² (5,019,328 mi.2) and is largely covered Cruise companies must fulfil the legal camping and guided hikes to climbing requirements. These are based on the and mountaineering. The regulations more varied – from diving, kayaking, in ice – only around 2 % is ice-free. Its Antarctic Treaty, the Protocol to the also state that visitors to the Antarctic extreme cold and dryness makes the Antarctic Treaty on Environmental must be accompanied by a trained Antarctic one of the most hostile places Protection and its implementation in team of lecturers who will prepare on the planet. The average annual national law (Act Implementing the them for the particularities of Antarctic inland temperature is –55 °C. The flora Protocol to the Antarctic Treaty on animal and plant life and teach them and fauna have adapted to these Environmental Protection), the last special environmental conditions, and two of which came into force in 1998. it is mainly mosses, algae and lichens Like all contractual states, by adopt- that grow here. The animals of the ing these regulations, Germany has Antarctic, such as seals and penguins, declared itself in favour of protecting “HAPAG-LLOYD CRUISES HAS BEEN CHAMPIONING SUSTAINABLE CRUISE TOURISM FOR YEARS.” tend to stay on the ice-free stretches the Antarctic environment and the eco- of coastline. Their diet is based on krill, systems that are linked to and depend a small crustacean. The Antarctic has on it, and of preserving its unique and how to behave. During shore excursions, no indigenous population. However, unspoilt quality. The Act Implementing there must be one lecturer for each the 80 research stations house around the Protocol regulates how the environ- group of maximum 20 passengers; no
3 3 more than 100 people are permitted ashore at any time. The UBA has issued two sets of guidelines on particular aspects to be noted; these include avoiding unnecessary noise, maintain- ing a minimum distance from animals and heeding conservation areas. Can you provide an insight into the approval process for an Antarctic cruise? What are the requirements for companies? Cruise passengers do not need to apply to the UBA themselves for approval to process takes around half a year and a as very positive. Hapag-Lloyd Cruises visit the Antarctic. This is usually new application must be submitted to has been cham pioning sustainable arranged by the tour operator. The UBA the UBA annually. provides four questionnaires on its website for this purpose: basic ship cruise tourism for years, designs its cruises to be more environmentally friendly and supports research and data, pre-arrival information, proof of What is your assessment of conservation programmes. Moreover, we experience and post-departure infor- Hapag-Lloyd Cruises’ environ- welcome that arrangements are made mation. The pre-arrival information mental commitments? during the planning stage to ensure includes the cruise route, date and that ships do not endanger the environ- duration of the cruise, planned activ- We welcome the fact that Hapag-Lloyd ment during cruises. The same goes for ities and various ship certificates. The Cruises has been a member of the the fact that since 2011, Hapag-Lloyd UBA also wants to know what experi- International Association of Antarctic Cruises has been offering its guests the ence the captain and crew have of Tour Operators (IAATO) since 1993 and opportunity to offset the CO₂ emissions cruising in the Antarctic. Each cruise has therefore committed itself to fulfill- of their cruises. ship must also submit an environmental ing the association’s requirements. impact study. Based on all documents Cruise routes and safety plans are submitted, the UBA assesses the always coordinated with the IAATO impact the cruise is expected to have on the Antarctic; cruise ships are assumed to have a minor and only “HAPAG-LLOYD CRUISES GIVES temporary effect on objects of protec- ITS GUESTS THE OPPORTUNIT Y TO tion in the Antarctic. The German OFFSET THE CO2 EMISSIONS OF Federal Maritime and Hydrographic THEIR CRUISES.” Agency (BSH) is involved in checking the suitability and safety of ships. After the cruise, information must be submit- ships that are in the region at the time ted to the UBA about what happened of the cruise. It also uses ships that on the cruise and showing that the adhere to the applicable MARPOL* company has adhered to the approval provisions for its Antarctic cruises. requirements. The whole examination These are both factors we generally rate * For an explanation of MARPOL, see page 15. Dr Heike Herata manages Division II 2.8, “Protection of the Arctic and Antarctic”, at the UBA.
3 4 Code of conduct Arctic and Antarctic Travellers: • Must not step on sensitive moss, lichen or grass • Must not throw anything overboard or onto the land • Must never damage the traditional habitat of seals, penguins, seabirds or other wildlife • Must maintain a minimum distance of five metres (16 ft) from penguins, seabirds and seals and 15 metres (49 ft) from fur seals • Must always give the wildlife “right of way” • Must never touch the wildlife • Must not smoke in nature • Must not enter protected areas or research stations without permission • Must not take “souvenirs” from nature • Must follow the instructions of the cruise manager and their staff and remain with the group The tour operator: • Must provide this code of conduct to the officers, crew and passengers • Must provide an expert guide for every 20 passengers • Must ensure comprehensive and sensitive preparation while on board • Must use only ships suitable for the Arctic and Antarctic • Must commit the entire ship to an anti-throwaway mentality WIDE-R ANGING COMMITMENT. For people, nature and the climate. W e believe that everyone can do their bit – large or small – to pre- serve nature in all its glory. We therefore work out the climate protection contri- bution for their cruise; the money will then be used to help a climate protec- design our shore excursions to protect tion project in India. flora and fauna, particularly in fragile ecosystems, without making them any less fascinating for our guests – instead, the experts on our expedition cruises teach them the importance of treat- ing nature responsibly, intensifying the Naturally, we also offset the CO₂ emis- experience. By taking guests on tours of sions produced by our company – for the bridge and engine room, our cap- example, when printing our catalogues tains and senior officers also increase and sending out letters. passenger awareness of the many environmental protection measures On our expeditions, we travel to on board. Our passengers may start a remote, seldom-visited regions around cruise as tourists, but many leave as the world, many of which have very low ambassadors for our planet’s most fas- levels of economic development. We are cinating regions. aware of our responsibility, which is why we provide very practical support for Despite numerous measures to reduce local people. For example, our on-board CO₂ emissions, zero-emissions cruises doctors treat people free of charge are not possible – at least not yet. in places where there is very little or We work with the climate protection no medical care available. We also organisation atmosfair to offer all our donate portable water filter units and guests the opportunity to offset the much-needed educational materials. CO₂ emissions of their cruises – we are Whenever possible, the crew purchases the first cruise operator to provide this provisions locally at our ports of call. service, and contribute 25 % ourselves. In this way, we shorten our transport Passengers can visit our website and routes and support the local economy use the atmosfair climate calculator to in our target regions. ClimatePartner facilitates climate-neutral printing, for example, via funding for recognised carbon- offsetting projects. We print all advertising materials on FSC-certified paper. The seal of the Forest Stewardship Council is given to wood and wood products obtained from responsibly cultivated forests. We use Deutsche Post’s GoGreen label – which offers climate-neutral postage – for all our advertis- ing materials.
ACHIEVING MORE TO GETHER. We support projects around the globe. W e want the regions that we and our guests visit to benefit from tourism. To make the greatest possible impact, we bundle all our commitments into the TUI Care Foundation*. This initiates and supports projects that offer new prospects to young people around the world, protect with Plan International to provide 2,200 families in the Phil- ippines with ongoing support to secure their livelihoods in the long term and to protect their resources. We arrange various events on our cruises to promote these activities, with all pro- ceeds going straight to the projects, and we also run regular nature and the environment, and promote the sustainable fundraising campaigns. development of holiday destinations. The foundation focuses on the potential of the tourism sector to drive social develop- ment, education and prosperity. The TUI Care Foundation operates worldwide, always con- TUI CARE FOUNDATION HARNESSES THE POSITIVE centrating on the situation in a specific location. It builds on IMPACTS OF TOURISM TO MAKE A DIFFERENCE FOR PEOPLE strong partnerships with regional and international organ- AND PLACES IN DESTINATIONS AROUND THE WORLD. isations to bring about lasting change. Our guests also get involved by donating to the TUI Care Foundation. All dona- tions go straight to the projects and project partnerships; an independent board of trustees decides how funds are to be In addition to the campaigns run via the foundation, we and allocated. All administrative costs are borne by our parent our guests roll up our own sleeves as well. Whenever we visit company TUI. Our guests are delighted to know that their the area, we get involved in the “Clean up Svalbard” initia- contribution will be used where it is most needed, and we tive, joining our guests to collect the rubbish – mainly plastic – have already helped to achieve a lot of great things. that washes up on the coast of Spitsbergen. This allows us to make a direct, personal contribution to preserving the We particularly like to get involved in projects to which we region’s unique nature. and our passengers feel a personal connection. Therefore, our activities within the foundation focus on the Philippines in particular – the home of many of our crew members. To ensure efficiency and draw on experience, it is very important that we work with the right partners. These include renowned organisations like UNICEF and Plan International. We work * For an overview of all projects supported by the TUI Care Foundation, visit www.tuicarefoundation.com.
36 FOR DIALO GUE AND BINDING STANDARDS. Our commitment to initiatives and associations. The International Association of Antarctica Tour Operators promotes a respectful atti- tude to the Antarctic environment. Hapag-Lloyd Cruises co-founded the association in 1991. IAATO has defined detailed standards on environmental protection and passenger safety – as a member, we are committed to observing these standards. It also stipulates where landings are permitted and provides a binding code of conduct for tour operators and passengers (see page 34). Hapag-Lloyd Cruises is also a member of the Cruise Lines International Association (CLIA). This globally active association represents 14 cruise operators in Germany alone and promotes networking and dialogue both within and outside the industry – for example, with ports, politicians, suppliers and NGOs. Central topics include current environmental issues and ways to make cruises more sustainable. We are also a member of the Association of Arctic Expedition Cruise Operators (AECO*). Founded in 2003, this organisation promotes responsible, environmentally friendly and safe tourism in the Arctic north of the 60th line of latitude and sets high standards to achieve these goals. Among other things, the AECO draws up guidelines on dealing with wild creatures, local communities and the regional nature, both for tour operators and their guests. OTHER ORGANISATIONS THAT WE SUPPORT The UK Antarctic Heritage Trust has set itself the goal of preserving, enhancing and promoting British Antarctic heritage. A sustainable nature protection programme is an important part of this. The sea rescuers of the German Maritime Search and Rescue Service are on call around the clock in the North and Baltic seas with a fleet of 60 sea rescue cruisers and lifeboats. The South Georgia Heritage Trust supports efforts to preserve the native flora and fauna on South Georgia and in the surrounding waters. * According to AECO’s statutes, we are Provisional Member during the first year.
IMPRINT Publisher: Hapag-Lloyd Kreuzfahrten GmbH | Ballindamm 25, 20095 Hamburg, Germany | www.hl-cruises.com Responsibility: Negar Etminan (Head of Communications), Janina Baldin (Corporate Communications Manager), Andreas Hey (Resource & Sustainability Manager) Concept, design and text: UMPR – Agentur für Kommunikation, Hamburg, Germany Photos: Pages 9 and 22 Susanne Baade, page 31 iStock – MarineMan Printing: oeding print GmbH | ePaper: NETWØRK GmbH This brochure has been created with the greatest possible care. However, no liability shall be accepted for its completeness, editorial or technical errors, omissions or the correctness of the content. In the event of contradictions between the different language versions, the German version shall always apply. As at: June 2019
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