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HANSEATIC nature & HANSEATIC inspiration

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The cabins, suites and public areas are equipped with state-of-theart air-conditioning systems. In extremely hot regions, you may find the cabins to be warmer than desired.

A bathrobe for each guest is provided in the cabin/suite.

All cabins and suites have a double bed that we can also separate to make two single beds (2 m x 0.9 m/6.56 ft x 2.95 ft) should you desire. Please inform us of your preference in good time prior to departure. The lying surface ranges from approximately 1 m x 2.1 m/ 3.28 ft x 8.88 ft (Grand Suite) to 1 m x 2 m/3.28 ft x 6.56 ft (Junior Suite) or 0.9 m x 2 m/2.95 ft x 6.56 ft (Outside Cabin, Panoramic Cabin, French Balcony Cabin and Balcony Cabin). All Grand Suites and Junior Suites also have a sofa bed (2 m x 0.9 m/6.56 ft x 2.95 ft).

In the on-board boutique on Deck 4 you will find a selection of men’s and women’s clothing, jewellery, gifts and everyday items.

Due to its exceptional importance as the control centre for nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. However, we would like to give you the opportunity to visit the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing. All guests on board may visit the bridge in consultation with the duty officer. The chief mate will be happy to answer your questions about the itinerary, the ship’s course, the ship’s position, etc.

In the Junior Suites and Grand Suites, there is a butler at your service. Among other things, the butler is responsible for packing and unpacking your clothes. This personal service is available around the clock.

If you would prefer separate bedrooms, there are a total of six Balcony Cabins on Decks 6 and 7 (cabin numbers 609/611, 608/610, 646/648, 647/649, 734/736 and 735/737) with a connecting door to the neighbouring cabin/suite.

Upon embarkation, you will be welcomed with a small bottle of champagne and a selection of fruits that will be replenished each day. Each cabin has a mini bar that will be restocked with soft drinks every day free of charge. A wide range of breakfast options and a selection of meals are available through the cabin service (24-hour service).

a) On board
The atmosphere on board during the day is casual. For the evening, we recommend casual-elegant attire.

b) Ashore
For excursions or private trips ashore, clothing should be particularly comfortable and practical, as well as suited to the route you will travel. Sturdy footwear and flat shoes are indispensable when on board the ship and ashore (bathing shoes or reef sandals for coral reefs may also be required depending on the route). To ensure that you are protected from water spray on Zodiac rides and during landings, we recommend that you bring waterproof trousers or overtrousers with you – in particular, for expeditions in the polar regions. A protective waterproof bag is recommended for your camera equipment. Please make sure to also bring along bathing shoes or water-resistant trekking sandals on any tropical routes with beaches or warmwater activities.

Here you will find more information about these topics.

You can send and receive e-mails using your personal Hapag-Lloyd Cruises e-mail address free of charge on both ships. Your personal e-mail address will be provided with your booking confirmation.

Please note: Due to a potentially unstable satellite connection that depends on the weather and ship’s position, especially in northern and southern cruising areas, this service cannot be guaranteed at all times. In extreme regions, such as the Arctic and Antarctic, the TV, radio, Internet, e-mail and phone services may not be available on a daily basis due to satellite positioning.

If required for the cruising area and shore excursion, rubber boots will be available for loan on both ships (sizes 33 – 52). On expeditions in extreme regions such as the Arctic and Antarctic, we will provide a warm parka on loan for the duration of the cruise (sizes XS – XXXL). Snorkelling equipment, stand-up paddle boards, kayaks, fishing rods and snowshoes (Antarctic only) are also offered; each cabin has a pair of binoculars, and each suite has two pairs.

Every cruise is accompanied by experts who will be happy to answer your questions on the cruising area. They will share their in-depth knowledge of your destinations in fascinating talks, images and presentations, discussions and personal conversations. Our experts will also accompany you on Zodiac landings and included walks and hikes. Talks will be held live in the HanseAtrium. The live broadcast and recordings can be viewed in every cabin/suite.

You can use the guest portal to watch a range of documentaries and feature films on your television, which you can directly and individually access.

We would be happy to take into consideration any special requests regarding dietary requirements and/or food allergies. Please inform us of your requests when booking; otherwise, we cannot guarantee that we can meet your requirements.

For all cruises referred to, the Terms and Conditions of Travel of Hapag-Lloyd Cruises, the corporate brand of Hapag-Lloyd Kreuzfahrten GmbH, apply. All information was correct at the time of printing, replaces all previous publications and may be subject to alterations. The booking confirmation is definitive. Please also note: Here you can view the EU regulations concerning the rights of passengers travelling by sea.

On the whole, cruises on the HANSEATIC nature & HANSEATIC inspiration are not suitable for guests with limited mobility. Please note that a large number of our planned Zodiac landings and shore activities require a high level of physical fitness; depending on the conditions, we can only guarantee participation for guests with no mobility restrictions. The HANSEATIC nature & HANSEATIC inspiration have one cabin with fully accessible layout and equipment (cabin 404). We nevertheless highly recommend that you travel together with a responsible companion because, due to special procedures on board a ship, continuous attendance is not possible. Certain groups of people can only be accommodated if they are accompanied. Please bring your own standard-size wheelchair or any other medical equipment with you if you are dependent upon it. Unfortunately, electric wheelchairs and guide dogs cannot be brought on board. Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problem and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. Whether or not guests can go ashore by tender boat (when the ships are at anchor) is also dependent on the weather and cannot always be guaranteed. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.

The Internet is available for use (at a surcharge). The entire ship is equipped with Wi-Fi hotspots that you can use to access the Internet from your laptop, tablet or mobile device. The charges for Wi-Fi and Internet use will be deducted from your on-board account.

Please note: Due to a potentially unstable satellite connection that depends on the weather and ship’s position, especially in northern and southern cruising areas, this service cannot be guaranteed at all times. In extreme regions, such as the Arctic and Antarctic, the TV, radio, Internet, e-mail and phone services may not be available on a daily basis due to satellite positioning.

Despite the most careful planning, the itinerary may have to be changed for technical reasons or due to unforeseeable events outside our control. These include official authorisation and the local weather and ice conditions. Any changes made will be in the interests of your safety. Adherence to the itinerary and landings with the Zodiacs may be difficult or impossible due to weather and ice conditions. In such cases, the ship management will always strive to offer the best possible alternative.

The HANSEATIC nature & HANSEATIC inspiration offer a laundry, dry-cleaning and ironing service.

The library is stocked with the latest fiction books and travel literature. You can find the library in the Observation Lounge (Deck 8).

The various decks are connected by two lifts. Deck 9 is only accessible on foot.

All monetary transactions on board the ship are processed by Reception. The on-board currency is the euro. To ensure cashless transactions, an account will be set up for you which you will settle at Reception at the end of you cruise. For this purpose, we recommend the Maestro card for this – for technical reasons, only German Maestro cards can be accepted. The following means of payment are also accepted: MasterCard, American Express and Visa. Please note that, in general, foreign currencies cannot be changed on board.

The HANSEATIC nature & HANSEATIC inspiration have a modern, well-equipped ship’s hospital (Deck 3) under the supervision of an experienced ship’s doctor. Guests who are being treated for any medical condition should contact the ship’s doctor directly after embarkation. It is important to bring any medications required on board with you in sufficient quantities in your hand luggage. In the case of an accident caused by Hapag-Lloyd Cruises or its staff members either on board or during a shore activity organised by Hapag-Lloyd Cruises, treatment is provided free of charge. Treatment for seasickness is subject to a charge if you make use of our medical services. We offer thrombosis prevention medication on board if required (subject to a charge). A fee is charged for all other medical treatment in accordance with the valid German medical fee schedule (GOÄ). The costs for any treatment or medication will be charged to your on-board account. At the end of the cruise, you will receive a separate invoice to submit to your health insurance provider.

Soft drinks are available free of charge from the mini bar in your cabin/suite and are restocked daily. In the Grand Suites and Junior Suites, you can also enjoy a selection of fine spirits free of charge.

Depending on satellite reception, you will receive the latest daily newspapers containing the most important information from around the world.

Please note: Due to a potentially unstable satellite connection that depends on the weather and ship’s position, especially in northern and southern cruising areas, this service cannot be guaranteed at all times. In extreme regions, such as the Arctic and Antarctic, the TV, radio, Internet, e-mail and phone services may not be available on a daily basis due to satellite positioning.

Every cabin is equipped with Nordic Walking poles for you to borrow.

The OCEAN SPA offers a complete wellness programme (for a surcharge) – from soothing massages and cosmetic treatments with premium-quality products to a hairdresser. Reservations are only possible once you are on board. Use of the sauna and steam bath is free of charge.

There is a professional photographer on board. Digital photos can also be burned onto CDs or printed (at a surcharge).

The Reception staff will post your postcards and letters from most ports where this facility is available. Your on-board account will be debited with the appropriate charges.

Breakfast, lunch and dinner are taken in an open seating arrangement, and you have your choice of seating. The maitre will be happy to accept table reservations for the speciality restaurant (open only in the evening) at the beginning of your cruise. Guests in the Grand Suites and Junior Suites may make table reservations for the main restaurant.

Each cabin/suite has a private safe with a plug socket for storing your valuables.

a) Organised shore activities …
… are planned with care. Around three months prior to departure, you will receive country information including all shore activities and a booking form. Payment will be through your on-board account. Our experienced tour guide will be happy to help you plan your shore activities when on board the ship and to make individual arrangements.

b) Zodiac landings …
… and related excursions are included in the cruise price. Shore excursions are dependent on the local conditions. The captain has the final say in all decisions on the running of the cruise. The safety of the ship and the passengers always takes top priority. Please follow the instructions of the ship’s crew on all shore excursions.

Smoking is not permitted in any of the cabins or suites or in any public areas. You may smoke cigarettes, cigarillos, pipes and cigars in the Smoker’s Lounge (Deck 4). There is also a designated outdoor smoking area on the port side of both ships near the pool. The smoking of pipes and cigars is only permitted in the Smoker’s Lounge.

The HANSEATIC nature & HANSEATIC inspiration are equipped with a state-of-the-art stabiliser system that can be extended in a side swell to weaken the rolling movements of the ships in rough seas.

The ship is equipped with a state-of-the-art satellite communications system. Depending on the satellite reception, this allows you to make direct telephone calls to any destination worldwide directly from your cabin/suite. Please be aware that a charge is incurred immediately upon dialling a telephone/fax number. The ship is equipped with a GSM mobile network. This system also enables you to use your mobile phone or smartphone at sea in areas where your mobile provider cannot generally guarantee connectivity (service subject to a charge; prices vary depending on the mobile phone provider).

Please note: Due to a potentially unstable satellite connection that depends on the weather and ship’s position, especially in northern and southern cruising areas, this service cannot be guaranteed at all times. In extreme regions, such as the Arctic and Antarctic, the TV, radio, Internet, e-mail and phone services may not be available on a daily basis due to satellite positioning.

You will receive the channels available in the region where the ship is currently located via satellite.

Please note: Due to a potentially unstable satellite connection that depends on the weather and ship’s position, especially in northern and southern cruising areas, this service cannot be guaranteed at all times. In extreme regions, such as the Arctic and Antarctic, the TV, radio, Internet, e-mail and phone services may not be available on a daily basis due to satellite positioning.

In all ports in which the HANSEATIC nature & HANSEATIC inspiration are not docked at the pier, but are at anchor, you will go ashore on the ship’s own tender boats or the motorised rubber boats (Zodiacs).

All times stated in the catalogue are local times. Arrival and departure times may change depending on the weather or for unforeseeable reasons.

All tips on board are included in the price of the cruise. Acknowledgement of particularly good service is at the discretion of each guest.

In your cabin/suite, you will find outlets for 220 V (50 Hz) alternating current as well as outlets for 110V (60 Hz). In general, we would recommend that you bring a travel adaptor for different outlets with you. For safety reasons, the use of electric kettles, hair straighteners and irons in the cabins is not permitted.