Useful information from A-Z

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The suites and the social rooms are air-conditioned with 100 % fresh air. You can set the temperature in your suite individually. The air conditioning cannot be switched off.

All suites are fitted with two permanently adjoined beds. In addition, the sofa can be used as a bed for a third person. The lying surface of the sofa ranges from approximately 70 × 240 cm (2.3 × 7.9 ft)(in Owner Suites) to 70 × 205 cm (2.3 × 6.7 ft) (in Grand Ocean Suites), 70 × 190 cm (2.3 × 6.2 ft) (usable up to a maximum age of 15 years; in Penthouse and Grand Penthouse Suites) and 70 × 175 cm (2.3 × 5.7 ft) (usable up to a maximum age of 12 years, in Veranda Suites) to 70 × 160 cm (2.3 × 5.2 ft) (usable up to a maximum age of 10 years; in suites for use by disabled guests) and approximately 70 × 140 cm (2.3 × 4.6 ft) (usable up to a maximum age of 6 years; in Ocean Suites). Family Apartments are not furnished with a sofa.

The boutique sells an extensive range of exclusive ladies’ and men’s fashions, personal hygiene products, gifts and souvenirs. Please note that customs regulations in many countries prohibit the opening of the boutique in ports.

Due to its exceptional importance as the control centre for nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. However, we would like to give you the opportunity to visit the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing.

A butler service is available to guests of the Owner Suites, Grand Penthouse Suites and Penthouse Suites. Amongst other things, your butler will attend to unpacking and packing your luggage, will serve meals and drinks in your suite, will take on the ironing of your clothes and provide many other services.

For children from the age of 2, there are qualified childcare specialists who organise both special children’s events on board as well as children’s and teens’ excursions. The supervision times for children from 4 years and up are usually from 9.00 to 17.00 hrs and from 18.30 to 22.00 hrs. The supervision times for adolescents from 11 years and up are usually from 9.00 to 17.00 hrs and 18.30 to 21.00 hrs. During this time, games, sports and creative programmes will be offered. Special rooms are available in the Kids’ Club and the Teens’ Club for supervised playing. These rooms are partly accessible outside of the supervision times and their equipment is appropriate for the age group concerned. The childcare service in the Knopf Club for children between the ages of 2 and 3 is available for a fee of € 65 (US$ 80/£ 60) per day and offered during the following supervision times: from 9.00 to 17.00 hrs and, as part of our sleeping supervision, from 18.30 to 22.00 hrs. Registration for the Knopf Club is required before commencement of the cruise.

On days at sea, we offer a childcare late-risers service for parents who wish to enjoy a lie-in. In this case, children from 2 years and up are collected from the suite and taken for a group breakfast in one of the restaurants. In addition, on family cruises we also offer special shore activities for children and teens (subject to a charge). Furthermore, we can also organise a babysitter for you for the evening (subject to availability and at a charge) via our Reception.

There is no set dress code on board the EUROPA 2 during the day. In the evening, however, gentlemen wear smart casual clothing in the restaurants on Deck 4 as well as in the Sushi Restaurant Sakura. This means a jacket or a summer suit – short trousers and T-shirts are not permitted. A tie is not required. It is not necessary to wear a jacket in the evening in the Yacht Club Restaurant.

All electrical devices in your suite run on 230 V alternating current. A voltage converter that will allow you to use devices rated for 110 V on the European alternating-current network, as well as adapters for German and standard foreign plugs, are available at Reception.

Your personal e-mail account is available to you during your cruise on the EUROPA 2 via the guest portal. You can receive, send and forward e-mails. This service is available to you free of charge. To open or send attachments, you will need to use webmail (for information about the costs, see the “Internet” section).

Embarkation can commence in all ports approximately two hours before departure – generally from 16.00 hrs. At all cruise departure points worldwide, the official embarkation time ends at 18.00 hrs, provided that the departure time stated in the itinerary is not earlier. If you are going to arrive at the port later than 18.00 hrs, please let us know in advance, provided that you have booked your journey individually and not with Hapag-Lloyd Cruises. For security reasons, a photograph is taken of every guest upon embarkation. Disembarkation generally takes place between 8.00 and 10.00 hrs. Due to regulatory requirements, all departing guests need to have left the ship by the end of the disembarkation period. You will receive the final embarkation and disembarkation times with your travel documents.

On Deck 8, there are seven Family Apartments altogether that each consist of two units joined by a connecting door.

We will be happy to take any special requests regarding dietary requirements and food allergies into consideration. Please inform us at the time of booking about your requirements. For everyone who likes to eat health-consciously, we offer a low-calorie “cuisine legere” on a daily basis.

For all cruises referred to, the Terms and Conditions of Travel of Hapag-Lloyd Cruises, the corporate brand of Hapag-Lloyd Kreuzfahrten GmbH, apply. All information was correct at the time of printing the MS EUROPA 2 catalogue – Freedom that takes you places; December 2018 – April 2020. It replaces all previous publications and may be subject to changes. The booking confirmation from Hapag-Lloyd Cruises defines terms and prices. Please also note:
You can view the EU regulations concerning the rights of passengers travelling by sea on our website at www.hl-cruises.com/services/cruise information

Gratuities are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.

The guest portal on your TV lets you select from a range of films and music in many different styles using your television or tablet, and provides you with detailed information about your cruise at all times. In addition, you can access your on-board account or view the day’s menus, send and receive e-mails, and much more.

The EUROPA 2 offers two Penthouse Suites that are designed to meet the needs of guests with limited mobility. Please note that a large number of our planned Zodiac landings and shore activities require a high level of physical fitness; depending on the conditions, we can only guarantee participation for guests with no mobility restrictions. The EUROPA 2 offers two suites (suites 811 and 813) with fully accessible layout and equipment. We nevertheless highly recommend that you travel together with a responsible companion because, due to special procedures on board a ship, continuous assistance is not possible. Certain groups of people can only be accommodated if they are accompanied. Please bring your own standard-size wheelchair or any other medical equipment with you if you are dependent upon it. Unfortunately, electric wheelchairs and guide dogs cannot be brought on board. Please note that participating in shore activities and going out in the Zodiacs (subject to weather conditions) may not be possible for guests with physical limitations. We reserve the right to restrict participation in group activities to guests who can manage the entire activity without problems and without external assistance. Unfortunately, guests who are dependent on a wheelchair cannot travel in the Zodiacs. Whether or not guests can go ashore by tender boat (when the ship is at anchor) is also dependent on the weather and cannot always be guaranteed. To ensure that you experience a relaxing cruise where everything goes smoothly, before booking please provide us with details of your physical impairment and enquire as to whether we can meet your individual needs.

When making your own travel arrangements to the cruise departure and from the cruise arrival point, please take into account the arrival and/or departure times of the ship and allow sufficient time for transfers to and from the port. We recommend that you arrive at the pier at least two hours before the ship is due to depart. Departure from the pier can be scheduled for 90 minutes after the arrival of the ship and indication of official approval at the earliest. Please be aware that regulations vary from port to port, and there may sometimes be unexpected delays. Hapag-Lloyd Cruises accepts no liability in this respect.

Via the guest portal, you have a direct Internet access. In addition, the whole ship is equipped with Wi-Fi hotspots via which you can access the Internet using a laptop or the tablet PC available in your suite. Internet use is free of charge for one hour per guest per day.**

The jewellers’ shop WEMPE offers a range of precious watches, selected jewellery and flawless diamonds. Please note that customs regulations in many countries prohibit the opening of the jeweller in ports.

The EUROPA 2 has a laundry, dry-cleaning and ironing service (subject to charge). In the Owner Suites, Grand Penthouse Suites, Grand Ocean Suites and Penthouse Suites, an ironing service is included in the cruise price.

Everything that the avid reader is looking for is here in our on-board library and can be borrowed at any time free of charge. In addition, four PC workstations with printer are at your disposal. Furthermore every suite is fitted with a tablet PC. Laptops can be hired for use in your suite (subject to availability).

We have chosen a cashless payment system on board EUROPA 2. We accept the German EC card and the following credit cards: Master Card, American Express and Visa.

The EUROPA 2 has a modern, well-equipped ship’s hospital (Deck 3) under the supervision of an experienced ship’s doctor. Guests who are being treated for any medical condition should contact the ship’s doctor directly after embarkation. It is important to bring any medications required on board with you in sufficient quantities in your hand luggage. In the case of an accident caused by Hapag-Lloyd Cruises or its staff members either on board or during a shore activity organised by Hapag-Lloyd Cruises, treatment is provided free of charge. Treatment for seasickness is subject to a charge if you make use of our medical services. We offer thrombosis preven¬tion medication on board if required (subject to a charge). A fee is charged for all other medical treatment in accordance with the valid German medical fee schedule (GOÄ). The costs for any treatment or medication will be charged to your on-board account. At the end of the cruise, you will receive a separate invoice to submit to your health insurance provider. Upon request, a dialysis doctor will be available to you on selected cruises.

Soft drinks and beer in the mini bars of the suites are included in the cruise price. In the Owner Suites, Grand Penthouse Suites, Penthouse Suites and Grand Ocean Suites, there are also top-quality spirits provided to you free of charge.

Use of the sauna and steam bath is free of charge. Our OCEAN SPA wellness area offers guests a comprehensive feel-good programme – from a wide range of soothing applications and cosmetic treatments using premium-quality products to an on-board hairdresser. Reservations can only be made on board. For an extra charge you can book a Personal SPA either by the hour or by the day. It includes a sauna, your own whirlpool, massage beds and comfortable furnishings for total relaxation.

The on-board languages are German and English.

Every morning you will receive an excerpt from the newspaper of your choice (for further information, please see Reception). In addition, upon request we can offer a wide selection of full issues of international newspapers in digital print for purchase. A wider selection of newspapers and magazines (subject to a charge) is available in the EUROPA 2 guest portal, which you can access via your own private mobile device or the tablet in your suite.

A photographer is on board on every cruise to take pictures during the cruise and on shore. Upon request, they will also print your own photos on photographic paper or burn your digital photos on to a CD (for a fee). In addition there is usually a video producer on board who will record your cruise for you on film. Photos and the film can be purchased.

In most of the ports, it is possible for our Reception to arrange to post your postcards and letters. Your suite account will be debited with the appropriate postage charges.

The low-vibration propulsion system has been developed according to the latest technology and reaches a total output of 15,500 kW.

Every suite has a private safe for keeping your valuables. Further valuables can be deposited in the safe at the Reception.

When boarding or leaving the ship, this card is valid as a replacement for a passport (e.g. for shore activities) and is checked by our security system that registers electronically whether you are on board or ashore.

All restaurants on board are non-smoking restaurants. An exception is the outer terrace of the Yacht Club Restaurant, where smoking and non-smoking tables are clearly labelled. The theatre, the Belvedere, the foyer, Club 2 and the entire OCEAN SPA area are also non-smoking areas. Smoking is permitted on the outer terrace of the Sansibar, while the indoor area of the Sansibar is a non-smoking zone. Cigars, cigarillos and pipes may only be smoked in the Collins (also during the day) and in the outside area of the Sansibar. Please note that smoking is not permitted in the suites. Smoking is permitted on the veranda. On the Pool Deck under the magrodome, smoking is not permitted. All other external decks are smoking zones. Smokers are obliged to exclusively use the ashtrays provided.

When the EUROPA 2 is refuelling, smoking is strictly forbidden on all external decks and verandas due to safety reasons. Please pay attention to the announcements made over the loudspeakers in this case.

The ship is fitted with state-of-the-art Blohm+Voss stabilisers that are extended in heavy swell from the sides and can reduce the rolling movements of the ship in rough seas.

Our suite service is available 24 hours a day with selected cold and warm dishes as well as drinks from the bar menu.

Every suite has a visually divided living area (not in Family Apartments and in the fully accessible suites). In the Owner Suites and Grand Penthouse Suites, living and sleeping areas are spatially separated. All suites have colour TV, tablet PC, telephone, mini bar, hairdryer, safe and a walk-in wardrobe (not in Grand Ocean Suites, Ocean Suites, Family Apartments and in the fully accessible suites). The bathrooms are spacious and include a washbasin, bathtub (not in Grand Penthouse Suites and Owner Suites), separate toilet (not in Veranda Suites) and separate shower cabin. The Owner Suites and Grand Penthouse Suites also have a guest toilet. The Penthouse Suites, Grand Ocean Suites and the Ocean Suites have a whirlpool tub; the Owner Suites and Grand Penthouse Suites offer a free-standing whirlpool. The showers in the Grand Ocean Suites, Owner Suites and Grand Penthouse Suites also serve as a private steam sauna. In the suites above the Club 2 (501 – 513, odd numbers) and below the Sansibar (762 – 769), there could be disturbances from the entertainment programme. Please also take note of the information in the section entitled “Beds”.

On Deck 6, Deck 7 and Deck 8 there are a total of 19 Veranda Suites that can be combined with their neighbouring suite by means of a connecting door, should separate bedrooms be preferred. Please also refer to the section entitled "Family Apartment with connecting door".

Breakfast and lunch on board the EUROPA 2 are taken in an open seating arrangement. You have free choice of seats. This also applies to dinner in the Restaurant Weltmeere and in the Yacht Club Restaurant. Table reservations for dinner in the speciality restaurants (Serenissima, Tarragon including Grande Reserve, Elements, Sushi Restaurant Sakura) are accepted by the maitre at the beginning of your cruise. Unfortunately, we cannot accept any table reservations on cruises lasting less than seven days.

Your ship is fitted with a modern satellite communications system. Provided the connection to the news satellite is available locally, you can place telephone calls to everywhere in the world directly from your suite and send faxes (at a charge). Vice versa, people ashore are also able to call you directly on board. Please note that the mere dialling of a telephone/fax number of the EUROPA 2 is already chargeable to the caller. You can ask your telephone provider for the exact fees for a satellite telephone call/fax on board - Hapag-Lloyd Cruises has no influence on this. The mobile network of the company WMS, a provider of mobile telephone systems on board cruise ships and planes, enables you to also use your personal mobile phone or smartphone at sea in areas in which your mobile phone provider normally cannot guarantee a network connection (service at a charge; prices vary depending on the mobile phone provider).

In all harbours in which the EUROPA 2 lies at anchor, the ship's own tenders or motorised inflatable rubber boats (Zodiacs) are used to take the passengers ashore if possible. In all other harbours, the EUROPA 2 will berth alongside the pier.

The travel concierge is pleased to advise you on individual shore and flight arrangements, organise your personal programme requests and make all the necessary bookings for this (subject to a charge).

Via satellite you will receive the channels available in the region where the EUROPA 2 is currently located.

Umbrella and sunshades are available upon request.

Please take into account our Terms and Conditions of Travel.

* Due to a potentially unstable satellite connection depending on the weather and ship's position especially in northern and southern cruising areas, this service cannot be guaranteed at all times.