Useful information from A-Z

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The ship is air-conditioned. You can regulate the temperature in your cabin individually. In extremely warm climatic zones, there might be higher temperatures in the cabins.

All guests will find a bathrobe provided for them in their cabin.

The boutique on the Marco Polo Deck stocks a selection of gentlemen's and ladies' clothing, jewellery, gifts, photographic equipment and accessories, cosmetics and products for daily use.

In view of its crucial importance as a control centre for all nautical and technical operations, the bridge is an extremely sensitive zone. This is why international safety regulations prohibit its being open to the general public. However, we will be glad to give our guests an opportunity to visit the bridge whenever nautical interests or the local regulations of the current coastal countries allow for it. Guests on board may view the bridge by prior arrangement with the officer on duty. Our bridge officers will be happy to give you some information regarding the course, position of the ship and other nautical questions.

On embarkation you will be welcomed with a small bottle of champagne and a fruit bowl; the latter will be replenished every day. The mini bar in every cabin will also be restocked every day free of charge. Continental breakfast and a selection of dishes can be ordered from the cabin service staff (24-hour service). On the Bridge Deck a selection of top-quality cosmetic products is available. The HANSEATIC also offers a 24-hour butler service on the Bridge Deck – on request, your suitcases will be unpacked, your shoes cleaned and your clothes ironed.

a) On board
During the day, the atmosphere on board is sporty. For the evening, we would recommend a sporty/elegant wardrobe. Just for the two Captain's Dinners (on the first and last evening of the cruise), we would recommend that the gentlemen wear a suit or combination, the ladies a dress suit or elegant trouser suit. We kindly ask you not to enter the lounges and restaurants in swimming and beach wear.

b) On land
For excursions and your private shore visits, clothing should be comfortable and practical, as well as adapted to the route that is to be travelled. Solid shoes are recommended; flat shoes are indispensable both on board and on shore (bathing shoes or reef sandals for coral reefs may also be required). For protection against spray on Zodiac rides and landings, we would recommend that you bring waterproof trousers with you, especially for expeditions in the polar waters. You are advised to carry your photographic equipment in a waterproof carrier bag.

You will find a plentiful supply of deckchairs on board, as well as sun loungers, towels and blankets.

We will be happy to meet any requests in relation to diets and special menu requirements to the best of our ability. Please let us know immediately about your demand at the time of booking your cruise.

You can send and receive e-mails (up to 1 MB) free of charge. On the HANSEATIC you can use the on-board communication system to send and receive e-mails directly from your cabin. A personal e-mail address will be allocated to you along with the confirmation of your cruise booking. Incoming e-mails will be delivered to your cabin by the reception staff.

Please be aware that in extreme climatic zones (such as the Northwest Passage, the Arctic and Antarctica) satellite connections may be unavailable, so that the dispatch and reception of e-mails may not be possible for days at a time.

In your cabin, you will find outlets for 110 V and 220 V (60 Hz) alternating current. The outlet in the bathroom is only suitable for shaving equipment. In general we would recommend that you bring with you a travel adaptor for different outlets. For safety reasons, the use of kettles and irons in the cabins is not permitted.

You can be active ashore with our on-board bicycles, which are at your disposal free of charge on our expedition ships (subject to official approval and only possible when the ship is docked at the pier). If the cruising area and any time spent ashore call for it, you can borrow a pair of rubber boots on board (sizes 33 - 52). On expeditions to extreme regions such as the Arctic and Antarctica, a warm parka (sizes XS - XXXL) is at your disposal for the duration of the cruise. Beyond this, both expedition ships offer you snorkelling gear and Nordic Walking poles which you can take out on loan in the relevant regions. Microscopes are also available on board both ships, but may only be used on expedition cruises and when the sea is calm.

There is a DVD player in every cabin. You can rent DVDs free of charge at our video library for your individual enjoyment. On the HANSEATIC, the on-board iTV communication system furthermore offers you a selection of documentaries as well as feature films which can be accessed directly and individually in each cabin.

There is a fitness room, a sauna, a heated outdoor seawater swimming pool as well as a whirlpool and a steam bath.

The Terms and Conditions of Travel of Hapag-Lloyd Cruises apply for all cruises advertised. All information was correct at the time of printing of the MS BREMEN/MS HANSEATIC catalogue - Your Personal Expedition; November 2014 - May 2016. It replaces all previous publications and may be subject to alterations. The booking confirmation from Hapag-Lloyd Cruises defines terms and prices. Please also note:
You can view the EU regulations concerning the rights of passengers travelling by sea on our website at www.hl-cruises.com/services/cruise information

The hairdresser and beauty parlour, in which we also offer you manicures and pedicures, is located on the Observation Deck..

The use of the Internet is possible on both ships (subject to charge).

The on-borad communications system offers you direct internet access in every cabin. Furthermore, our Wi-Fi service is at your disposal in the cabins/suites and in the lounges, which means that you have wireless access to the internet here using your own or a rented laptop (limited number).

The costs using the Wi-Fi service respectively the Internet will be charged to your on-board account. Due to satellite positioning, it is possible that the Internet will not be available on some days in extreme regions such as the Northwest Passage, the Arctic or Antarctica.

In spite of the most careful planning of the route, itinerary changes for technical reasons or on account of unforeseeable circumstances beyond our control are possible at all times. These include factors such as official authorisations, local weather conditions and the state of the ice. Any changes to the itinerary that may be necessary are made in the interests of safety. Weather and ice conditions may not only make it difficult or impossible to adhere to the planned itinerary, they may also rule out landings with the Zodiacs. In such cases the ship's management will endeavour at all times to offer you the best possible alternative.

The ship has a laundry and ironing service and offers a chemical dry cleaning service.

Every cruise is accompanied by knowledgeable experts who will be glad to answer your questions about the cruise area. With enthralling lectures and presentations, during discussions and also in personal conversations, they will impart their in-depth background knowledge concerning your cruise destinations. You will also be accompanied by our experts during the Zodiac landings, as well as on hikes and walks in small groups. The lectures are held in the Darwin Hall from where they are also broadcast live to every cabin.

The library offers current novels, travel literature and (music-) DVDs.

The different decks are connected by two lifts.

Massage appointments can be arranged on both ships.

All monetary transactions on board are handled by the reception. The on-board currency is the Euro. To ensure cashless transactions, an account will be set up for you which can be settled at reception at the end of your cruise. For this purpose we recommend the EC card (for technical reasons, only German EC cards can be accepted). In addition, the following means of payment are also accepted: MasterCard, American Express, Diners Club, Visa and traveller's cheques. Please note that foreign currency cannot be exchanged on board.

The HANSEATIC has a ship's hospital equipped with modern facilities which is under the direction of an experienced ship's doctor. Guests who are being treated for any medical condition are kindly requested to report to the ship's doctor immediately after embarkation. You should under all circumstances bring adequate quantities of any medicines you require. Any treatments required as a consequence of an accident caused by Hapag-Lloyd Cruises or one of its employees while the guest is on board or during a shore excursion organized by Hapag-Lloyd Cruises are free of charge. Treatment by a doctor is subject to fees in accordance with the applicable German Medical Fee Schedule (GOÄ).

Refreshing non-alcoholic beverages in the mini bars of the cabins/suites, which are replenished on a daily basis, are included in the cruise price. In the suites and the cabins on the Bridge Deck you can also enjoy a selection of exquisite spirits free of charge.

Depending on satellite reception, you will be given a newspaper every morning with the most important news from all over the world. In addition, we offer you (depending on satellite connections) daily news from the German broadcast station ARD approx. four hours after it has been broadcasted in Germany. On the HANSEATIC, you can also purchase a large selection of complete editions of international newspapers in digital printed form on request.

There is a professional photographer on board. It is possible to have digital images burned to a CD and/or printed on photo paper (subject to charge).

At all ports where postal services are available, your postcards and letters will be posted by the reception staff. Postage charges will be billed to your on-board account.

All important information about the daily schedule, as well as any general notifications and details of opening times, will be summarised in the programme of the day. The programme for the following day will be supplied to your cabin every evening.

Evening meals in the restaurants on board the BREMEN and HANSEATIC are served to all guests in a single sitting. Our maitre will reserve a set table for you on board. We would be happy to take note of any special requests in this respect when you make your booking, although we cannot make any guarantees. Final seating plans will be provided on board. To make any special arrangements, please see the maitre on the day of embarkation. We will do our best to fulfil your wishes. No fixed places are reserved for breakfast and lunch. The restaurants on both ships are non-smoking.

The cabins and suites on the Bridge Deck and on the Explorer Deck are all equipped with safes. In all other cabins there are two drawers that can be locked. Valuables, jewellery and large sums of money may be deposited in the safe at the reception.

a) Organised shore excursions
About three months prior to the start of the cruise, you will receive information about your cruise including details about the countries you will be visiting and all shore excursions, including a form for prebooking. All excursion fees will be charged to your on-board account. Our experienced cruise staff will gladly advise you when you are planning your shore activities and also make individual arrangements.

b) Zodiac landings...
...and related excursions are included in the price of the cruise. All shore activities are strictly dependent on the local conditions. The captain has the final say in every decision concerning the progress of the cruise. The safety of the ship and the passengers will always be the highest priority. Please comply with any instructions given by our crew every time you go ashore.

Smoking is not permitted in any of the cabins and suites, in the Marco Polo Restaurant and in the Bistro Lemaire. There are designated areas for smokers in the Observation Lounge and in the Explorer Lounge. However, smoking is not allowed during events, and the smoking of cigarillos, pipes and cigars in the Observation Lounge is also forbidden.

The HANSEATIC is equipped with modern stabiliser systems. Retractable floats on both sides of the hull reduce the rolling movement of the ship in rough seas.

The ship is equipped with a state-of-the-art satellite communications system. As long as a local satellite is available, you can place telephone calls to anywhere in the world directly from your cabin. Due to satellite positioning, it is possible that the internet, e-mail and telephone will not be available on some days in extreme regions such as the Northwest Passage, the Arctic or Antarctica. Faxes can also be submitted for sending. Please note that charges apply as soon as you dial a telephone number.

The universal dialling code for both ships is 00870, followed by the number of the ship.

The contact details for the HANSEATIC are as follows:
Phone 763827382
Fax 761139860
E-mail reception@ms-hanseatic.com

At all ports where the HANSEATIC is not docked at the pier but lies at anchor, landings will be arranged by using the ship’s own tender boats or the motorised inflatable rubber boats (Zodiacs).

All times cited in the catalogue are local times. Arrival and departure times may change due to weather or other unforeseen circumstances.

Tips are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.

Please take into account our Terms and Conditions of Travel.