Useful information from A-Z
Please click on the plus symbol (+) on the right-hand side to display the required term.
The suites and public rooms are air-conditioned with 100% fresh air. You can regulate the temperature in your suite individually. It is not possible to switch off the air conditioning.
All suites are equipped with two beds which are prepared for you either side by side or as twin beds as desired (not in the Penthouse Grand Suites). By folding out the side parts, the sofa can be converted into a bed with a lying surface of 70 x 190 cm/2.2 x 6.2 ft (usable by a person up to a max. age of 15; in the suites 665 and 666: 70 x 170 cm/2.2 x 5.6 ft, up to a max. age of 12) which may be used by a third person (not possible in Penthouse Deluxe Suites, Penthouse Grand Suites and SPA Suites).
The boutique stocks a wide range of exclusive ladies' and men's fashion, toiletries and gift items as well as souvenirs.
Due to its exceptional importance as the control centre for all nautical and technical processes, the bridge is a highly sensitive area. For this reason and in accordance with international regulations, it is not open to the public. We would be pleased to give you the opportunity to take part in a guided tour of the bridge unless prevented by nautical interests or the local regulations of the coastal regions we are passing.
A butler service is available to the guests of the Penthouse Deck. Among other services, the butler will take care of unpacking and packing your luggage, serve meals and beverages in your suite, iron your clothes and much more.
If we have four or more children aged four or older on board, two child care specialists will join the cruise and organise special excursions and children's events both on board and ashore (child care for children aged four years or older). Games, sports and creative programmes are the order of the day from 10.00 to 17.00 hrs and from 19.00 to 21.00 hrs whenever the ship is at sea. For the purpose of supervised playing, there are two special rooms which can also be accessed outside of the supervision hours and which are equipped for all age groups. The child care hours on days with shore excursions - usually six to eight hours - coincide with the period during which the EUROPA lies at anchor, providing parents with the option of occasionally going on an excursion without their children. Beyond this, however, we also offer shore excursions especially for children and parents. In addition, we will be glad to arrange for a babysitter to mind your child in the evening (upon request, subject to charge).
We will be glad to take into account your requirements for dietary and light foods. Please submit your requests when you book your voyage. We offer a low-calorie cuisine legere every day for all our guests whose focus is on healthy nutrition.
Guests who rely on a wheelchair or require special furnishings in their suite or on the ship because of a physical disability are kindly requested to ask when making their booking if their special requirements can be met. Suites 733 and 734 on Deck 7 are furnished to accommodate disabled guests - they have a wardrobe with sliding doors rather than a walk-in wardrobe as well as a large shower cabin with a seat instead of a separate bathtub and shower. The various desks are interconnected by lifts; all of the facilities on board can be reached using these lifts.
Our dress code is intended to provide you with suggestions, which should help you to dress appropriately for each occasion.
Casual - the recreational look for a relaxed evening. In the Europa Restaurant as well as in the Venezia and in the "Restaurant Dieter Müller" on Deck 4, gentlemen wear a jacket respectively a summer suit - no tie needed.
elegant in the evening
The sophisticated and elegant setting of evening events inspires people to dress accordingly. In the Europa Restaurant as well as in the Venezia and in the "Restaurant Dieter Müller" on Deck 4, gentlemen wear a jacket respectively a summer suit and a tie. Ladies opt for the corresponding attire. In the Lido Café, the meals are consumed in sporty-elegant clothes - a tie is not necessary.
Great occasions offer a wonderful opportunity to present oneself as glamourous. At gala events, the traditional farewell dinner or a ball: Gentlemen wear a dinner jacket or a dark suit, and ladies evening attire. Among other criteria, the number of gala events depends on the itinerary. Generally, the following applies:
1 gala evening on short cruises of up to four nights,
2 gala evenings on cruises of up to 15 nights and
3 gala evenings on cruises of 16 or more nights.
During your cruise aboard the EUROPA, your personal e-mail account is available to you via the Media4Cruises. You can receive, send and forward e-mails. This service is free of charge for you. Attachments can be opened and printed out at Reception or at the PC workstations in the library free of charge.
All electric devices in your suite run on 220 V alternating current. In the bathroom, there is an additional outlet with 110 V for electric razors and toothbrushes. Adapters for German and standard foreign plugs are available at the Reception.
Embarkation usually takes place as of 16.00 hrs and disembarkation between 8.00 and 10.00 hrs. We kindly ask guests who have made their own travel arrangements to note that embarkation can only take place approx. 2 hours prior to departure. Disembarkation is possible 90 minutes after arrival at the earliest. For security reasons, a photo is taken of every guest during embarkation.
The Terms and Conditions of Travel of Hapag-Lloyd Cruises apply for all cruises advertised. All information was correct at the time of printing of the MS EUROPA catalogue - Your Most Beautiful Yacht In The World; November 2014 - April 2016. It replaces all previous publications and may be subject to alterations. The booking confirmation from Hapag-Lloyd Cruises defines terms and prices. Please also note:
You can view the EU regulations concerning the rights of passengers travelling by sea on our website at www.hl-cruises.com/services/cruise information
Are you spending your honeymoon or a milestone wedding anniversary on the EUROPA? In that case, we look forward to making your time together extra special and treating you to superb cuisine with our Honeymoon Special, compiled exclusively for you. Please do not hesitate to ask us.
The communications system Media4Cruises provides you with direct Internet access in your suite. In addition, there are Wi-Fi hotspots on all decks and in all suites. A limited number of notebooks is available on loan on board. The SPA Suites and the Penthouse Suites are additionally equipped with notebooks. The use of the Internet is always subject to charge.
The jeweller's Wempe presents high-quality watches, selected pieces of jewellery and flawless diamonds in its on-board shop. The specialists here will be glad to answer your questions.
The EUROPA offers a laundry, dry cleaning and ironing service (subject to charge). The ironing service is included in the cruise price of guests staying in the Penthouse Deluxe Suites, the Penthouse Grand Suites and the SPA Suites.
World literature novels, bestsellers, non-fiction books, exciting crime thrillers (in German and English): anything your "browser's heart" could want is available in our library and can be borrowed free of charge at any time. Beyond this, two PC workstations with a printer are at your disposal, as are laptops (subject to availability), which you may also use in your suite.
To simplify matters, we have introduced a cashless payment method on board the EUROPA. We accept traveller's cheques, German debit cards (EC card) and the following credit cards: Mastercard, American Express, Diners Club and Visa.
Besides the usual features, the television set in your suite offers a broad package of services. Media4Cruises lets you select from a range of films and music in many different styles and provides you with detailed information about your voyage at all times. In addition, you can access your on-board account or view the day's menus, send and receive e-mail and much more.
The EUROPA has a ship's hospital equipped with modern medical facilities which is under the direction of an experienced ship's doctor. Passengers who are being treated for any medical condition are kindly requested to report to the ship's doctor immediately after embarkation. Please make sure you bring adequate quantities of any medicines you require in your hand luggage. In the case of an accident caused by Hapag-Lloyd Cruises respectively its staff members either on board or during a shore excursion organised by Hapag-Lloyd Cruises, treatment is provided free of charge. We offer thrombosis prevention medication to passengers on board at cost price. Treatment by a doctor is subject to a fee in accordance with the applicable German medical fee schedule (GOÄ). You will receive a separate invoice for the treatment to be sent to your health insurance company for the settlement of costs. Treatment for sea sickness is subject to a charge if you make use of our medical services. Upon request, the services of a dialysis doctor will be available to you on selected voyages.
Refreshing non-alcoholic beverages and beer in the mini bars of the suites are included in the cruise price. Beyond this, the suites on the Penthouse Deck are equipped with additional alcoholic beverages free of charge. In the SPA Suites, we furthermore offer you special teas, health drinks and fresh fruit juices free of charge.
The OCEAN SPA offers a fully comprehensive wellness programme (subject to charge) - from beneficial massages from all over the world via beauty treatments with premiumquality active ingredients through to the hairdresser. Use of the sauna and steam bath is included. Reservations will only be taken once you have boarded the ship.
You will receive an extract from your preferred newspaper (Herald Tribune or US Today) every morning. The evening editions of the German newspapers "Handelsblatt" and "Financial Times" are at your disposal in the library, but can also be delivered to your suite upon request. We furthermore offer you an extensive selection of full editions of international newspapers in digital print as desired (subject to charge).
Weatherproof parkas, umbrellas and sunshades will be available to you on loan if needed.
The EUROPA is connected with the entire world via satellite. Provided the satellite is locally available, you can call your friends and relatives at home right from your suite any time (subject to charge). The EUROPA is equipped with a mobile phone network by OnAir, a provider of mobile phone systems aboard cruise ships and aircraft. This system enables you to also use your mobile phone or smartphone (e. g. Blackberry or iPhone) while at sea, in areas where your own mobile network provider usually cannot ensure coverage (subject to charge; prices vary depending on the mobile phone provider).
On every cruise, a photographer will be on board and will take pictures during the course of the voyage, both on board and ashore. At your request, he will also burn your photos to DVD or print them on photographic paper from your memory card or USB stick (subject to a charge). In addition, there is a video producer on board who will record your cruise for you. The photos and films are available for purchase.
Postcards and letters may be handed in at Reception, and are posted at the next port of call. Your on-board account will be debited with the appropriate postage charges.
We offer a comprehensive travel concierge service before and during your cruise to help you make private travel arrangements ashore, compile your personalised programme and make all the necessary bookings.
Every suite has a private safe for storing valuables in the walk-in closet. You can also deposit additional valuables in the safe at the Reception.
The ship ID card substitutes for your passport or ID card when boarding or disembarking from the ship (e. g. on the occasion of shore excursions) and is checked by our security system. The system registers electronically whether you are on board or ashore.
All public areas and suites on board the EUROPA are non-smoking, with the exception of the following areas: port side of the terrace of the Lido Café, the bar counter in the Piano Bar (cigarettes only), the Havana Bar (cigars, cigarillos and pipes are allowed here, too) and the outdoor area of the Sansibar. Smoking on the veranda of your suite and on all external decks except for the Magrodome area is allowed. Please use the ashtrays provided.
The ship is also equipped with a state-of-the-art stabiliser system, in which fins can be extended or retracted on both sides of the hull to weaken the rolling movements of the ship in rough seas.
As a matter of course, our round-the-clock service is also at your disposal in your suite, where we will be happy to serve you selected warm and cold dishes as well as beverages from the bar menu.
Every suite has a living area which is visually separate. In the Penthouse Suites, the living and the bedroom area are separate from each other. All of the suites have TV with CruiseNet, telephone, mini bar, hair-dryer, safe and a walk-in wardrobe (a wardrobe with sliding doors in the case of the barrier-free suites). The bathrooms are spacious and furnished with a washbasin, toilet, bath-tub and separate shower cabin. The SPA Suites and the Penthouse Deluxe Suites have whirlpool jets in the bathtub. The Penthouse Grand Suites have their own sauna and bathtub with whirlpool jets. The suites above the Europa Lounge and the Clipper Lounge may be subject to a slight noise disturbance due to the entertainment programme. The suites without a veranda may be subject to a slight noise disturbance as a result of docking and mooring. Please also see the section on "Beds".
There are 28 Veranda Suites on the Atlantik and Pazifik Deck with connecting doors between every pair of adjoining suites in case you prefer separate bedrooms. These suites are also particularly appealing to families.
All meals in the Europa Restaurant are consumed in a single seating. We will gladly accept seating requests for dinner any time prior to departure and comply with them if possible. Requests cannot be confirmed before the beginning of the cruise. Breakfast and lunch are consumed within an open seating scheme. On short cruises with a duration of up to 4 nights, there is generally only a single open seating. Reservations for the Venezia (Italian cuisine) and the "Restaurant Dieter Müller" (modern, contemporary gourmet cuisine) and in the evenings also for the Lido Café can exclusively be made on board. We recommend that you turn to the respective restaurant managers as soon as possible after the beginning of the cruise. Guests staying in the Penthouse Suites and in the SPA Suites have the possibility of already placing their reservation for the "Restaurant Dieter Müller" prior to the start of the cruise.
In all ports in which the EUROPA lies at anchor, the EUROPA's own tender boats or motorised rubber inflatable boats (Zodiacs) are used to take the passengers ashore. The EUROPA is docked at the pier in all other ports.
Via satellite, you will receive the channels available in the region where the EUROPA is sailing at the particular time. On international cruises, you will receive an international news broadcast wherever possible.
Tips are not mandatory on board. Acknowledgement of particularly good service is at the discretion of each guest.
Please take into account our Terms and Conditions of Travel.
* Due to a possible unstable satellite connection depending on the weather and the ship's position mainly in northern and southern sailing directions, this service cannot be guaranteed at all times.
** The offer applies to honeymoon cruises (up to a maximum of six months after the date of marriage) and to cruises celebrating the 10th, 20th, 25th, 30th, 40th, 50th, 60th and 65th wedding anniversary (up one month before or after the anniversary date). Please provide a copy of your marriage certificate as verification.