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| Air conditioning Suites and common rooms are air-conditioned with 100% fresh air. Naturally you can regulate the temperature in your suite individually. |
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| Bathrobes There is a bathrobe for each passenger in the suite. |
| Beds All suites are equipped with two beds; they can joined together or prepared as separate beds in accordance with your wishes. The sofa (not in the Penthouse Deluxe Suites, the Penthouse Grand Suites and the SPA suites) can be turned into a bed measuring 70 x 190 cm/2.2 x 6.2 ft. by folding down the side sections and can be used by a third person. |
| Beverages Beer and non-alcoholic beverages in the suite minibars are included in the price of the voyage. We offer additional alcoholic beverages at no charge in the suites on the Penthouse Deck. In the SPA Suites, we additionally offer special teas, health drinks and fresh fruit juices free of charge. |
| Boutique The boutique carries a broad selection of women's and men's fashions as well as the MS EUROPA Collection. This is where you will find gift items and souvenirs in addition to many of the things you require for your personal use. |
| Bridge Due to its crucial importance as control centre for all nautical and technical operations, the bridge is an extremely sensitive area. This is why international safety regulations prohibit its being open to the public. However, we will be glad to give guests an opportunity to visit the bridge whenever nautical interests or the local regulations of the current coastal countries allow. All of our guests on board may speak to the officer on duty to make arrangements for a visit to the bridge. The officer on duty will be glad to answer guests' questions. |
| Business Centre In addition to computers with Internet access and e-mail programs, conference facilities are also provided in the Business Centre for anyone who does not want to fully neglect professional duties during the cruise. Furthermore, there are ten laptops which you can use in your suite or in the Business Centre. If you have any technical questions, a member of the staff on board will be glad to help. |
| Butler
Butler service is also available to the guests of the Penthouse Deck. Among other services, the butler will take care of unpacking and packing your luggage, serve beverages and food in your suite, see that your clothes are ironed and much more. |
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| Changes The information may be subject to change. The booking confirmation letter of the journey is decisive. |
| Child care We offer child care for children four years of age and older. If we have four or more children aged four or older on board, a child care specialist will go on the voyage and organise a very special children’s cruise with special excursions and children’s events both on board and on shore. Play, sport and creative programmes will be the order of the day from 8:00 am to 5:00 pm and from 7:00 to 9:00 pm when the ship is at sea. There are two special rooms available for supervised playing of the children; they are open outside of supervised hours as well and are equipped for all age groups. The supervision periods on days with shore excursions – as a rule six to eight hours – are set according to the anchor time of the EUROPA so that parents have the option of occasionally going on excursions without their children. But besides this, we also offer shore excursions especially for children and parents. Moreover, our concierge will be happy to arrange for a babysitter (subject to charge) for children aged four or older outside of the official care times. |
| Clothing a) On Board Sporty clothing is appropriate for the daytime. For the evening, men will put on a suit or jacket and tie, while women wear the corresponding styles. We recommend casual clothing even for dinner in the Lido Café. Formal dress is favoured for especially festive events. The travel documents will provide information about the number and type of gala events. b) On Shore Your clothing should certainly be comfortable and practical as well as appropriate for the voyage route for your excursions or private trips on shore. Sturdy shoes are recommended, while flat shoes are indispensable on the ship and shore. |
| CruiseNet Besides the usual functions, the television set in your suite offers a wide-ranging package of services - the CruiseNet. Use the service at any time to access video films, to listen to music of many different styles and to obtain detailed information about your cruise: the crew, the artists on board, the daily programme and the latest news. In addition, you can have a look at your on-board account as well as the menus, a list of lost property and much more. Detailed instructions for using CruiseNet have been placed in your suite. |
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| Dietary nutrition We will be glad to take into account your requirements for dietary and light foods. Please submit your requests when you book your voyage. We offer a low-calorie Cuisine légère every day for our guests who pay close attention to healthy nutrition. |
| Disabled passengers/wheel chairs Guests who are dependent on a wheelchair or special furnishings in their suite or on the ship because of a physical disability are requested to ask if their special requirements can be met when making their reservation. Suites 733 and 734 on the Sport Deck are barrier-free and have a wardrobe with sliding doors instead of a walk-in closet and a large shower cabin with a seat in lieu of separate bathtub and shower. The various decks are linked to one another by five lifts; all of the ship's facilities can be reached using these lifts. |
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| E-Mail Your personal e-mail box is available to you in the CruiseNet service during your cruise on board the EUROPA. You can receive, send and forward e-mails from here. This service is free of charge for text files. Attachments can be opened and printed for a fee. |
| Electric power Electrical equipment runs on 220-volt AC current throughout the entire suite; there is an additional outlet with 110 volts for electric shavers and toothbrushes in the bathroom. Adapters for German and foreign standard plugs can be obtained from the reception. |
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| Fax You can send faxes around the world via satellite. |
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| General The travel conditions of Hapag Lloyd Cruises apply to all cruises advertised on the Internet. All information on the Internet was correct at the time of publication and replaces all previous publications. |
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| Individual Arrangements
The concierge will be glad to advise you about individual shore and flight arrangements and organise your personal programme according to your wishes. |
| Internet The communications system CruiseNet provides you with direct Internet access in your suite. Operating instructions containing information about using the Internet can be found in the separate booklet in your suite. In addition, there are wireless LAN hotspots on Deck 4 and Deck 8: places where you can access the Internet wirelessly from a laptop. We carry ten laptops on board which you are welcome to borrow. The use of the Internet is always subject to charge. |
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| Jeweller The jeweller's WEMPE presents high-quality watches, selected pieces of jewellery and flawless diamonds in its on-board shop. The specialists here will be glad to answer your questions. |
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| Laundry/dry cleaning The EUROPA has a laundry, dry cleaning and ironing service (subject to charge). |
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| Means of payment For the sake of simplicity, we have implemented a system of cashless payment transactions on board the EUROPA. We accept traveller's cheques, the German EC card and the following credit cards: Eurocard, MasterCard, American Express, Diners Club and Visa. |
| Medical services The EUROPA has a ship’s hospital equipped with modern medical facilities and is under the direction of an experienced ship’s physician. Passengers who are being treated for any medical condition are requested to report to the ship's physician immediately after embarkation. You should under all circumstances bring adequate quantities of any medicines you require in your hand luggage. Medicines to prevent and treat seasickness and any treatment required as a consequence of an accident caused by Hapag-Lloyd Cruises or one of its employees while the passenger is on board or during a shore excursion organized by Hapag-Lloyd Cruises are free of charge. We offer thrombosis prevention medication to passengers on board at cost. Treatment by a physician is subject to charge in accordance with the applicable Fee Ordinance for Physicians (GOÄ). The prices of medicines are calculated in accordance with the so-called “Red List.” Upon request, the services of a dialysis physician will be available to you on selected voyages. |
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| News Depending on satellite reception an excerpt from an international newspaper is available every morning. |
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| Parkas Weatherproof parkas as well as rubber boots and umbrellas will be available to you if needed. |
| Phone The EUROPA is connected to the entire world via satellite. Whenever the satellite is locally available, you can call your friends and relatives at home right from your suite. |
| Photographer/video producer There is a photographer on board during every cruise; if you wish, he or she will develop your own colour films or burn your digital photos onto a CD (subject to charge). In addition, there is as a rule a video producer on board who will make a video film of your voyage for you. You can purchase this film. |
| Post Your postcards and letters will be posted by the reception at every port. The postage will be charged to your suite account. |
| Propulsion The low-vibration Azipod drive on the EUROPA was developed in line with the latest technical discoveries and has a total output of 21,600 kW. In addition, the ship is equipped with state-of-the-art Fincantieri stabilisers which can be extended when the sea is rough to hold the ship in an especially steady position in the water. |
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| Safe/valuables Every suite has a private safe for safe-keeping of valuables in the walk-in closet. You can also deposit values in the safe at the reception. |
| Smoking All of the restaurants, with the exception of the terrace of the Lido Café, are non-smoking. Cigars and pipes may be smoked in the Havana Bar and the Sansibar. There are smoking and non-smoking areas in the Europa Lounge, the piano bar in the Atrium and in the Clipper Lounge. The Club Belvedere is a non-smoking lounge. In the interest of all of the passengers, we ask you to refrain entirely from smoking in the suites. |
| Suites All of the suites are equipped with two beds which can be joined together or set up separately as you wish. Every suite has a living area which is visually separate. The sofa can be converted into a bed measuring 70 x 190 cm/2.2 x 6.2 ft. without any trouble and can be used by a third person (not in Penthouse Deluxe Suites, the Penthouse Grand Suites and the SPA Suites). In the Penthouse Suites, the living and the bedroom area are separate from each other. All of the suites have colour TV with CruiseNet, telephone, minibar, hair-dryer, safe and a walk-in closet. The bathrooms are spacious and furnished with wash basins, toilet, bathtub and separate shower cabin. The SPA Suites additionally have a bathtub with whirlpool function. The Penthouse Grand Suites have their own sauna and bathtub with whirlpool function. Suites above the Europa Lounge may experience disturbances from the sounds of the entertainment programme. |
| Suite service Naturally you have round-the-clock service featuring selected cold and hot dishes and beverages from the bar list in your suite as well. |
| Suites with a connecting door There are 28 Veranda Suites on the Atlantic and Pacific Deck; there is a connecting door between every two suites if you should prefer separate bedrooms. |
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| Table reservations All of the meals in the Europa Restaurant are served during a single sitting. We will be glad to accept seating requests for dinner at any time before the start of the cruise and they will be fulfilled if at all possible. However, prior confirmation is not possible. Breakfast and lunch are open seating. Reservations for the speciality restaurants Venezia (Italian cuisine) and Oriental (Euro-Asian cuisine) will be accepted solely on board. |
| Tender and Zodiac service Whenever the EUROPA anchors in the roads at a port, disembarkation will take place with the ship’s own launches (tenders) or motor-driven inflatables (Zodiacs). In all of the other ports, the EUROPA will dock at the pier. |
| Times All times cited on the Internet are local times. The arrival and departure times are subject to change on account of the weather or unforeseeable eventualities. |
| Tips All tips on board are included in the price of the voyage. Acknowledgement of particularly good service is at the discretion of each guest. |
| TV and Radio There is satellite reception for programmes from the region where the EUROPA is currently sailing - reception of satellite television depends on the specific location. |
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TRAVELFINDER
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ACTUAL POSITION
Current positions of our ships
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