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Security Guide according to international regulation

The safety and security of our guests and crew is our highest priority. For that reason, we kindly request that should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise holiday that you immediately notify the ship’s management so our security staff and/or medical personnel can respond in an efficient manner.

This may be done by calling the ship’s emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Reception Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship’s personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement’s investigation and prosecution of those responsible.

Hapag-Lloyd Cruises has a zero tolerance policy for crime onboard its vessels and reserves the right to report any/all criminal allegations to the German authorities and/or any other national, state or local law enforcement agency.


The safety and security of our guests and crew is our highest priority. For that reason, we kindly request that should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise holiday that you immediately notify the ship’s management so our security staff and/or medical personnel can respond in an efficient manner.

This may be done by calling the ship’s emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Reception Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship’s personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement’s investigation and prosecution of those responsible.

Hapag-Lloyd Cruises has a zero tolerance policy for crime onboard its vessels and reserves the right to report any/all criminal allegations to the German authorities and/or any other national, state or local law enforcement agency.


Newly enacted U.S. federal law also requires us to do the following:

On voyages that embark or disembark in the United States Hapag-Lloyd Cruises onboard its vessels, which are authorized to carry at least 250 passengers, is required to report serious felonies, including homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of USD 10,000 as well as missing U.S. nationals to the U.S. Federal Bureau of Investigation (F.B.I.) by telephone as soon as possible and later on in writing. The F.B.I. can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s nation of registry and Germany, may also assert jurisdiction and/or impose additional reporting requirements.

For missing persons or (serious) felonies arising at any time during a voyage you may independently contact the F.B.I., U.S. Coast Guard, the German or other local law enforcement authorities. We have included contact information for some of these entities and the U.S. National Sexual Assault hotline down below. Additionally the Reception Desk is always happy to assist you in finding the contact information for the relevant authorities.

U.S. Victims Advocacy Groups Contact Information
National Center for Victims of Crime
(referral organization for help in your home town)
800-394-2255
www.ncvc.org

National Organization for Victim Assistance
(referral organization for help in your home town)
800-879-6682
www.trynova.org

Rape, Abuse & Incest National Network
(24 hour hotline and referral organization for help in your home town)
800-656-4673
www.rainn.org

F.B.I. and U.S. Coast Guard Contacts for U.S. Embarkation Ports

Baltimore, Maryland

  • F.B.I. Baltimore Field Office - (410) 265-8080
  • USCG Sector Boston Baltimore Command Center - (410) 576-2525



Boston, Massachusetts

  • F.B.I. Boston Field Office - (617) 742-5533
  • USCG Sector Boston Command Center - (617) 223-5757



Charleston, South Carolina

  • F.B.I. Columbia (covers South Carolina) Field Office – (803) 551-4200
  • USCG Sector Charleston Command Center – (843) 724-7616



Hawaii

  • F.B.I Honolulu Office - (808) 566-4300
  • USCG Sector Honolulu - (808) 842-2600



Miami, Florida (Embarkation Port)

  • F.B.I. Miami Field Office - (305) 944-9101
  • USCG Sector Miami Command Center - (305) 535-4472



Newport, Rhode Island

  • F.B.I. Boston (covers Rhode Island) Field Office - (617) 742-5533
  • USCG Sector Southeastern New England Command Center – (508) 457 3211



New Orleans, Louisiana (Embarkation Port)

  • F.B.I. New Orleans Field Office - (504) 816-3000
  • USCG New Orleans Command Center - (504) 846-6160



New York

  • F.B.I. New York Field Office – (212) 384-1000
  • USCG Sector New York Command Center – (718) 354-4353



Port Canaveral, Florida

  • F.B.I. Tampa Field Office - (813) 253-1000
  • USCG Sector Jacksonville Command Center – (904) 564-7511



San Juan, Puerto Rico und Frederiksted (St. Croix)/US Virgin Islands

  • F.B.I. San Juan Office - (877) 324-7577
  • USCG Sector San Juan - (787) 289-2041



Savannah, Georgia

  • F.B.I. Atlanta (covers Georgia) Field Office – (404) 679-9000
  • USCG District Seven (FL, GA, SC) Command Center – (305) 415-6800



For US passengers, a list of worldwide embassies can be found at:
http://www.usembassy.gov

US passengers may also contact the U.S. overseas citizens services. Contact information can be found at:
http://travel.state.gov/travel/tips/emergencies/emergencies_1212.html

German passengers can find a list of German worldwide embassies and consulates here:
http://www.auswaertiges-amt.de/DE/Laenderinformationen/03-WebseitenAV/Uebersicht_node.html

For other nationals, a list of worldwide embassies and consulates can be found at:
http://www.learn4good.com/visa.htm

You may also ask the Reception Desk to assist you in accessing the above websites while onboard if you need to contact the local embassy or consulate. The Reception Desk is furthermore happy to help you in locating the relevant contact information for your embassy or consulate if it is missing from the information provided or if you need assistance in finding a local law enforcement contact information for ports of call.


U.S. Cruise Vessel Security and Safety Act (CVSSA)
The U.S. Cruise Vessel Security and Safety Act (CVSSA) of 2010 prescribes security and safety requirements for most cruise ships that embark and disembark in the United States. The Act mandates that reports of criminal activity be reported to the F.B.I.. Per the Act, the U.S. Coast Guard is responsible for posting via internet portal cruise line reporting statistics provided by the F.B.I. To view the Cruise Line Incident Reporting Statistics and the Coast Guard Crime Statistics Data, please click here: here.