Data protection guidelines of Hapag-Lloyd Kreuzfahrten GmbH

Hapag-Lloyd Cruises is pleased about your visit to our website as well as about your interest in our company and our products. We take the protection of your personal data very seriously and would like you to know how and for what purpose your data will be saved or used.

Our data protection practice is in harmony with the regulations of the federal data protection act (BDSG) as well as with additional data protection regulations in the Internet.

Hapag-Lloyd Cruises takes technical and organisational measures in order to protect the data that we manage against unintentional or intentional manipulation, loss, destruction, or against access by unauthorised persons. Our security measures are continually modified to keep pace with technological developments.
If you have any questions regarding the handling of your personal data, you can contact our data protection officer at the following email address: datenschutz(at), who is available in case of information requests, complaints, or suggestions. Please leave your name and telephone number.

Personal Data

Personal data is ”individual information about the personal and factual circumstances of a specific or specifiable natural person (person concerned)” (§ 3 Section 1 BDSG). This refers to information about a person in a specific context, personal or professional, that is not generally accessible, as in the telephone book for example. Persons include employees, shareholders, customers, suppliers, representatives, insurance holders, tenants and so on. If you visit our website our web server, by default, saves the name of your Internet service provider, the website from where you are visiting us, the websites that you visit with us, as well as the date and length of the visit. Furthermore, personal data is only saved if you give it to us voluntarily, for example as part of mailshots or when ordering a catalogue. It is therefore your decision as to whether you give this data. Your information will be saved on specially protected servers in Germany. Access is only possible to a few authorised persons who deal with the technical or commercial support of these servers and who are under obligation to us in accordance with §5 BDSG with regard to data privacy.

Usage and forwarding of personal information to third parties
Hapag-Lloyd Cruises only uses personal information to the necessary extent for the purposes of technical website administration, for customer management, and for marketing.

Transmission of personal data to governmental institutions and authorities will only take place as part of mandatory national legal regulations under observation of data protection.

Right to revocation

By submitting an application, you are entitled to receive information about the data about you that is saved at no charge. If you have given us personal data, you can delete it, correct it, or block it at any time. Data for invoicing and accounting purposes are excluded from the deletion process.


Cookies are small files that are temporarily saved on your hard disk. The information contained in a cookie helps to increase user friendliness, to determine the number of users of our website, and to increase the usage convenience of the product selection. Hapag-Lloyd Cruises uses cookies to understand and create the preferences of visitors to our websites in an optimum way. Of course, you can also view our website without cookies. Our cookies don’t contain any personal data so that your privacy is protected. You can prevent cookies from being saved to your hard disk by changing your browser settings to “don’t accept cookies”. If you don’t accept cookies, this could lead to functional limitations in our offers.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States .

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

Questions and comments

For questions, suggestions, or comments regarding data protection, please contact the data protection officer of Hapag-Lloyd Kreuzfahrten GmbH by email: datenschutz(at)