On the track for great momens

Here you can find questions and answers relating to arrivals and departures by plane, train or car, as well as optional transfer services.

By plane

Select the travel package to and from departure and arrival points and enjoy a relaxed all-round service. We will book your outward and return flights, and our tour guide will accompany you on your transfers to and from the ship. Hotel stays, tours and other programme activities are often also included.

For travel packages to and from departure and arrival points advertised as starting or ending in Germany, the price also includes connecting flights from/to the airport in your home country (subject to availability and depending on the airline concerned).

Please see the table showing the itinerary on the relevant page in the catalogue.

Naturally, you can also book the packages individually – for example, only the travel package to the cruise departure point.

We would be happy to advise guests from Austria and Switzerland on available connections and prices (phone +49 40 3070-3070).

Naturally, you can also book connecting flights to the flights offered by Hapag-Lloyd Cruises, subject to availability. Please let us know which connecting flights you require at the time of booking.

You will find our advertisement for the relevant arrival and departure packages on the cruise pages in our catalogue. If these are advertised as being from and to Germany, then the price already includes internal and inner-European connecting flights to and from Germany.

For all other advertised arrangements, connecting flights can be booked through us for a surcharge, as can connecting flights from/to Austria and Switzerland.

Flights are cleared with Hapag-Lloyd Cruises about 300 days before the departure date, with the exception of our charter flights such as from Buenos Aires to Ushuaia.
Once the flights have been cleared, we will automatically send you a new confirmation together with the current flight schedule.

We allow about two hours for you to transfer between two flights. In the winter season, experience tells us, this is often not enough due to the uncertain weather conditions. We therefore extend the transfer time to up to four hours.

For an additional charge, we offer a "Train to Plane Ticket" in 1st or 2nd Class to connect with all flights booked through Hapag-Lloyd Cruises. This provides you with the ideal connection to all airports located within Germany for international flight departures.

Prices per person and route

One way
1st Class       € 80,-
2nd Class€ 40,-

(Tariff as at: August 2014, subject to change)

The "Train to Plane Ticket" is valid on routes operated by Deutsche Bahn AG for travel with any regular scheduled train of Deutsche Bahn  

  • Intercity Express/ICE 
  • ICE Sprinter (plus surcharge) 
  • Intercity/IC, Eurocity/EC 
  • Regional Express/RE 
  • Regional Rail/RB 
  • S-Bahn 
  • City Night Line/CNL (plus surcharge/reservation)

The "Train to Plane Ticket" is not valid for the following 

  • Private railways (non-federally owned railways) 
  • InterConnex 
  • DB motorail services and special trains
  • Non-federally owned railway lines 
  • Internal routes within linked transport systems - where the departure and destination stations are situated within the same network

The "Train to Plane Ticket" is valid on the day of the departure flight from Germany and one day before, as well as the day of arrival in Germany and one day after.

Rail travel is valid only in association with a travel package to and from departure and arrival points booked with Hapag-Lloyd Cruises. The flight ticket must be presented to the ticket inspector on the train.

We will be happy to make a non-binding reservation for you free of charge for intercontinental destinations in First Class, Business Class and Premium Economy Class.

Depending on the airline, seat reservations in Economy Class are subject to a charge.

The airlines do not regard any seat reservation as binding.

Please note that seat reservations for charter flights cannot be guaranteed in advance.

You will find the valid baggage regulations for your flights in the "Flight information" details that we will send to you after booking or flight clearance. You will also find an overview of the baggage regulations for all airlines under the link given below.

The maximum baggage allowance for charter flights is 30 kg per person; excess baggage is not permitted.

The baggage allowance for the outbound and return flights may differ; please therefore always refer to the flight with the lowest baggage allowance limit.

On the booked flights, the applicable baggage regulations are those of the operating airline that are valid at the time of departure.

International labour laws generally restrict the maximum weight per item of baggage to 32 kg and the maximum dimensions to 158 cm (width + height + depth).

Hand baggage must also not exceed the stated dimensions for passing through the airport security check.  

Baggage allowance

You need to inform us before commencing your journey as to the exact nature of your disability and its severity so that we can, for example, order an appropriate service for negotiating the passageways at the airport. We will then pass this information on to the airlines.

For further information about travel for passengers with a disability, please see Travellers with disabilities.

To ensure your safe transfer from check-in to the departure gate, airports offer a wheelchair service.

If you have any further questions about this service or would like to use it, please contact us by phone, e-mail or fax.

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salessteam@hl-cruises.com

For further information about travel for passengers with a disability, please see Travellers with disabilities.

We will be pleased to make a note of your frequent flyer card number so that you can also collect miles for flights booked through Hapag-Lloyd Cruises. We regret that miles cannot be collected on charter flights.

By train

We offer RIT tickets for rail travel to and from our ship departure and arrival points in Germany. RIT tickets are valid on all routes of Deutsche Bahn AG in all regular, scheduled trains of DB (ICE, IC/EC, IRE, RE, RB, S-Bahn).

You can make seat reservations for the required trains through your travel agency if they have a DB licence, or else directly through Deutsche Bahn. The reservation fee is based on the Deutsche Bahn AG tariff applicable at the time your journey commences and is valid for no more than two trains (a through reservation).

A charge of € 25 per person will be made for any change of booking from the 60th day through to the commencement of the journey. Please note that you must present your Hapag-Lloyd Cruises cruise/booking confirmation for ticket inspection

Prices per person and route

Stage 1 up to 400 kmStage 2 from 401 kmStage 3 from 600 km
Without rail card

2nd Class€ 45,-€ 70,-€ 85,-
1st Class€ 70,-€ 115,-€ 140,-
With rail card

2nd Class€ 35,-€ 60,-€ 75,-
1st Class€ 60,-€ 100,-€ 130,-

(Tariff as at: August 2014 – subject to change) 

Tickets for return journeys are valid for two days each way within the validity period.

Children (0-14 years) travel free of charge in 1st and 2nd Class on DB routes when accompanied by their parents/grandparents.

By car

You can opt to have Kühne + Nagel transport and store your car for the duration of the cruise. For charges, please refer to the respective tables in the price section of the catalogue.

Services include collection of your car from the ship, storage for the duration of the cruise in an enclosed building (or elsewhere at the discretion of Kühne + Nagel), transportation to the ship's point of arrival (for small numbers vehicles will be driven) plus comprehensive transportation and storage insurance.

Any personal belongings left in the car for the storage period are not insured against theft, fire or damage.

Complaints must be registered immediately upon the return of the vehicle.

Reservation and payment should be made directly to:

Kühne + Nagel (AG & Co.)
KG Barkhausenstrasse 11
27568 Bremerhaven, Germany
Phone +49 471 945-4116 or 945-4122
Fax     +49 471 945-4141
E-mail  knbre.lo@kuehne-nagel.com

It is very easy to set out on a cruise without carrying lots of suitcases. If you are looking for a carefree start to the best time of the year, we recommend the luggage transportation service offered by TEfra Travel Logistics GmbH.

Your luggage will be collected from the door of your home and delivered to any German port as well as selected European ports and Frankfurt, Düsseldorf and Munich Airports (also Hamburg on request) and subsequently collected again from those same points.

Reservations should be made directly with TEfra:

TEfra Travel Logistics GmbH
Obehauptstr. 2
22335 Hamburg
Phone 0800 5002-352 (Freephone)

For guests from Austria and Switzerland
Phone +49 40 3708-7237
Fax     +49 40 3708-7199
E-mail info@tefra-log.de
www.tefra-travel-logistics.de/282

Transfer services

 

If you let us know the times of the flights you have booked, we will be pleased to check whether we can offer you an individual transfer for an additional charge. If you have similar or identical flight times, this transfer may be together with our group. Alternatively, we will organise a transfer especially for you.

Depending on the destination and availability, the driver may speak German or English. Please contact us if you have further questions at:

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salesteam@hl-cruises.com

For cruises starting or ending in a German cruise departure point, the bus transfers to/from Hamburg airport and to/from Hamburg main station are included.

You will receive more details about this with your travel documents.

 

If you have made your arrival and departure arrangements independently, we invite you to make use of our welcome and farewell lounge at the place of embarkation and disembarkation. This is the ideal place and provides a pleasant atmosphere for you to spend the time between your flight and embarkation or disembarkation. Please feel free to use the lounge facilities, take a seat and relax. Soft drinks and small snacks are provided. We will attend to your luggage.

Upon arrival, you can hand in your luggage in the lounge and enjoy the time before embarkation in the lounge, or explore the surrounding area at your leisure. A free transfer will take you to the ship.

Upon departure, following disembarkation in the morning you will be brought to the lounge, where you have the opportunity to store your luggage until the early evening.

You will receive further details about the lounge with your final travel information.

Please bear in mind when planning your journey that this service is not available at German cruise departure points.

If you wish to make use of this offer, which is entirely free of charge, please make a binding reservation online at www.hl-cruises.de/buchung/en.

Your travel agency or Hapag-Lloyd Cruises will be happy to help you with this at:

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salesteam@hl-cruises.com 

Cruise only

For evening departures, embarkation normally takes place at about 16.00 hrs. Please refer to your travel documents for precise information about which pier you need to be at.

For morning arrivals, disembarkation normally begins between 8.00 and 9.00 hrs. Please refer to the on-board information on the evening before your departure for further information and which deck you need to be on.

If you have booked flights independently, please let us know your flight times. In this way, we will be able to establish which guests are affected in the event of flight delays or cancellations.

Please note when planning your individually booked flights that embarkation normally begins at 16.00 hrs and you should arrive at the pier at the latest one hour before the ship is due to depart.

If you have any further questions, please contact your travel agency or Hapag-Lloyd Cruises at:

Hapag-Lloyd Kreuzfahrten GmbH
Ballindamm 25
20095 Hamburg
Phone +49 40 307030 - 70
Fax     +49 40 307031 - 70
E-Mail  salesteam@hl-cruises.com

FAQ

PLANNING YOUR CRUISE

From booking to payment: a wide range of topics related to planning your cruise.

Questions about planning your cruise
FAQ

LIFE ON BOARD

In which suite category can I enjoy the butler service? Is there always a golf pro on board?

Questions about life on board
FAQ

PRIVATE JET TRAVEL

Who handles the visa formalities? Are there any shore excursions and what do they cost?

Questions about the private jet