FAQ

Can I have my clothes washed and ironed? How do I book my shore excursions? In the categories listed below, you will find a compilation of frequently asked questions together with their answers on topics relating to planning your cruise, arrival and departure, life on board, as well as travel in our private jet.

If your question is not answered here, we will be pleased to assist you further in person on the following telephone number +49 40 3070-3070.

IN ANTICIPATION OF YOUR CRUISE EXPERIENCE

PLANNING YOUR CRUISE

Questions and answers on a wide range of topics related to planning your cruise.  

Questions about planning your cruise
RELAXATION AT SEA

LIFE ON BOARD

In which suite category can I enjoy the butler service? Is there always a golf pro on board?

Questions about life on board
ON TRACK FOR GREAT MOMENTS

ARRIVAL & DEPARTURE

Can I also have my luggage picked up? What should I consider if I make individual travel arrangements?

Questions about arrival and departure
EXCLUSIVE TRAVEL THAT KNOWS NO BOUNDS

PRIVATE JET TRAVEL

Who handles the visa formalities? Are there any shore excursions and what do they cost?

Questions about the private jet